Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Softwares
Timeline
Generic

Prachiti Mutal

Kalwa West,India

Summary

Dynamic Workflow Specialist with 15 years of comprehensive experience in the travel and transportation industry, leveraging expertise in fare audits and revenue recovery. Proficient in Amadeus and ATPCO, adept at identifying discrepancies in ticketing and fare calculations, ensuring accurate revenue collection. Committed to optimizing operational processes through effective problem-solving and collaboration, while fostering a culture of continuous improvement. Passionate about driving efficient workflows and enhancing customer experiences by providing timely solutions and support. Ready to contribute to a forward-thinking team dedicated to excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Workflow Specialist

TATA Consultancy and Services
Mumbai, Maharashtra
11.2018 - Current
  • Working on Google maps. Creating, updating, and maintaining maps and spatial data using Geographic Information Systems (GIS) and other mapping tools like QGIS, JIRA and Autocad, Google Earth, Global Protect.
  • Weekly review is part of the progress report, sharing daily status report for my team. Also giving the count for work specific every day regarding assigning the work.
  • Maintain the asset ID and other details for each and every colleague in the team.
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Focus on verifying the accuracy of fares charged and collected in the travel and transportation industry, primarily by airlines and travel agencies.
  • Audits involve examining tickets, fare calculations, and related transactions to identify errors, discrepancies, or potential revenue leakage.
  • Key tasks include reviewing sales, exchanges, and refunds, evaluating fare and tax applications, and raising debit memos to recover lost revenue.

Senior Consultant

Sutherland Global Services Pvt Ltd
Mumbai
08.2013 - 11.2018
  • Analyzing sales, exchanged, and refunded tickets to ensure correct fare application, including published and unpublished fares, and applicable taxes.
  • Verifying the accuracy of fare construction, including base fares, applicable surcharges, and taxes, based on established rules and regulations.
  • Detecting errors in fare calculation, tax application, or other transaction details that may lead to under or over-collection of revenue. Also doing quality check for ADM raised by other.
  • Generating Agency Debit Memos (ADMs) to reclaim revenue lost due to fare calculation errors or other discrepancies in tickets issued by travel agents.
  • Proficiency in Global Distribution Systems (GDS) such as Amadeus, Galileo and ATPCO.

Associate Oprations

WNS global Services Pvt Ltd
Mumbai
03.2012 - 07.2013
  • Worked on Airline ticket fare audit using Amadeus and ATPCO.
  • Examining issued tickets, identifying errors in fares, taxes, and commissions, and raising debit memos to reclaim lost revenue or correct discrepancies.

Education

Bachelor of Science - Maths

Mumbai University
Mumbai
04.2010

Higher secondary school certificate -

B.N.Bandodkar collage
Mumbai
02.2007

Secondary school certificate -

M.H.High School
Mumbai
03.2005

Skills

  • Process mapping
  • Problem solving
  • Time management
  • Process improvement
  • Geographic information systems
  • Ticket verification
  • Fare auditing
  • Workload balancing
  • Efficiency improvement
  • Project requirements
  • Specific Software knowledge
  • Multitasking capacity
  • Adaptability and flexibility
  • Customer service
  • Teamwork, Communication
  • Including things like typing speed, experience with different operating systems

Certification

  • Scrum master, Scrum.org October 2024 — October 2024
  • Diploma in International Airlines and Travel Management (Sept 2011- Feb 2012)
  • Foundation in Travel and Tourism (March 2012)
  • Training in Computerised Reservation System - Galileo, Amadeus (Jan 2012 - Feb 2012)
  • Gen AI Architect March 2025 — March 2025
  • LDP : Team Skills Foundation October 2024 — October 2024
  • Problem Solving Foundation June 2024 — June 2024
  • Sales Foundation Pre-Workshop Learning Curriculum October 2024 — October 2024

Languages

English, Hindi, Marathi

Hobbies and Interests

Listening Music, Reading Books.

Softwares

  • Jira
  • QGIS
  • Autocad
  • Google Earth
  • MS-excel
  • Amadeus
  • Galileo
  • Atpco

Timeline

Workflow Specialist

TATA Consultancy and Services
11.2018 - Current

Senior Consultant

Sutherland Global Services Pvt Ltd
08.2013 - 11.2018

Associate Oprations

WNS global Services Pvt Ltd
03.2012 - 07.2013

Bachelor of Science - Maths

Mumbai University

Higher secondary school certificate -

B.N.Bandodkar collage

Secondary school certificate -

M.H.High School

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