Pracilla Ayers
Vista,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the credit union industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with members. Motivated to maintain member satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
6
6
years of professional experience
Work History
Member Relationship Officer
University Of Hawaii Federal Credit Union
04.2023 - Current
- Processed various transactions with accuracy and according to institution standards and legal requirements.
- Assisted members with navigating institution systems, completing transactions and opening or closing accounts.
- Educated members about available services, products and bank resources.
- Addressed member inquiries, requests and complaints with courtesy and professionalism.
- Consulted with members on individual needs and offered solutions aligned with individual situations and preferences.
- Maintained friendly and professional member interactions.
- Counted, verified and handled deposits and armored car transactions.
- Processed wide variety of transactions
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new members to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on member accounts.
- Cross-sold credit cards, loans and other products.
- Processed applications for new accounts.
- Assisted with open and end of day tasks including: check scanning, balancing vault, balancing TCR, balancing branch, securely locking up negotiable items, ect.
Branch Services Representative
University of Hawaii Federal Credit Union
08.2022 - 04.2023
- Maintain friendly and professional member interactions
- Handling account maintenance
- Cross Selling credit union products
- Process teller transactions accurately and efficiently while adhering to proper procedures
- Responsible for all cash-handling tasks including but not limited to fund transfers, loan payments, check orders, bank deposits and withdrawals
- Responsible for opening and closing tasks.
Universal Service Representative
Mission Federal Credit Union
12.2019 - 08.2022
- Resolve and respond to all inquiries or complaints by providing exceptional member service to every member
- Process teller transactions accurately and efficiently while adhering to proper procedure
- Run credit reports daily and Chex system reports to ensure all is up to date
- Adhere to proper procedure for opening and closing memberships for new and existing members
- Assist management by creating reports to and distributing them weekly to management
- Cross-sell products and services by recognizing the needs of members
- Process dual transactions and open and close transactions daily
- Manage escheated accounts and 'dormant' accounts, while opening new accounts
- Handle and organize supply orders to ensure the branch operates smoothly
- Responsible for all cash-handling tasks including but not limited to fund transfers, loan payments, check orders, bank deposits and withdrawals, etc
- Responsible for opening and closing tasks.
Barista
Starbucks
07.2017 - 11.2019
- Ensured a positive experience with all customers by creating a welcoming environment
- Adhered to the proper standard for all cash-handling procedures
- Memorized orders, whether simple of complex, to ensure customer satisfaction
- Maintained a clean and organized work environment
- Ordered, organized, food and various supplies for the entire store
- Recommended products based on solid understanding of individual customer needs and preferences
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High school or equivalent -
Rancho Buena Vista High School
Vista, CA06.2015
Skills
- Customer Service - 6 years
- Verbal and Written Communication - 6 years
- Organization - 6 years
- Detail Oriented - 6 years
- Team Player - 6 years
- Cash Handling - 6 years
- Adobe PDF - 3 years
- Microsoft Word and Excel - 3 years
- Document Management - 3 years
- Problem-Solving
Timeline
Member Relationship Officer
University Of Hawaii Federal Credit Union
04.2023 - Current
Branch Services Representative
University of Hawaii Federal Credit Union
08.2022 - 04.2023
Universal Service Representative
Mission Federal Credit Union
12.2019 - 08.2022
Barista
Starbucks
07.2017 - 11.2019
High school or equivalent -
Rancho Buena Vista High School
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