Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Pradeep Kumar

Mount Juliet,TN

Summary

  • Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance..
  • Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
  • Motivated Sales Manager with 20 years of Sales Management experience. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Overview

24
24
years of professional experience

Work History

Business Services Representative

First Citizens Bank
Nashville, TN
02.2024 - Current
  • Assisted in the development of business plans, loan applications, cash flow projections, and other financial documents.
  • Monitored client accounts on a regular basis to identify potential problems or opportunities for improvement.
  • Provided guidance and advice to clients on how best to meet their short-term and long-term financial goals.
  • Participated in marketing initiatives designed to increase visibility of bank products and services within the community.
  • Developed and maintained strong relationships with clients to ensure satisfaction of their banking needs.

Small Business Banker ( Assistant Vice President)

Bank of America
Nashville, TN
02.2022 - 09.2023
  • Responsible for providing comprehensive financial solutions to small businesses with annual revenues from $500K to 5M, deepening existing priority small business relationship. Deliver client presentations with confidence, including in-depth credit analysis to recommend appropriate credit option strategies to help small business clients achieve their goals.
  • Managed a portfolio of 1000 business clients by providing advice on financial products, services and solutions. provided comprehensive financial advice to business on their cash management, credit and capital needs. Reviewed loan applications and prepared credit proposals for senior management approval.
  • Brought in new business and customers by utilizing promotional and networking strategies. Leverage the power of the company by working closely with internal partners to deliver an integrated and seamless experience for clients.
  • Developing and driving results from business partner relationships. Additional responsibilities include opening core small business accounts, adhering to procedural guidelines; identifying and referring specialized small business opportunities and solutions; conducting small business relationship reviews; prospecting outside the banking center and fostering relationships with the Small Business Consultant and associates in the Banking Center, Enterprise Small Business Bankers, Customer Contact Center, Merchant, and Business Banking to increase priority small business opportunities.

Finance Center Manager II

Fifth Third Bank
Nashville, TN
01.2020 - 02.2022
  • Managed the daily operations of a financial center, including staffing, customer service, sales and marketing activities. Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience. Manage Risk by by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit process.
  • Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning..
  • Resolved customer complaints in a timely manner while maintaining a high level of professionalism. Engage customers in meaningful financial conversations that include understanding of whats important to them to help them achieve their financial goals.
  • Engaged in business development activities such as cold calling prospective clients, attending networking events., in order to increase customer base, Lead meetings share ideas, motivate and coach team members to achieve team objectives. build relationships with internal and external partners.

Bank Branch Manager

Wells Fargo Bank
Nashville, TN
01.2016 - 12.2019
  • Lead, manage and develop a team of direct and indirect reports with low to moderate complexity and risk in retail banking branch, planning the schedule and ensure the policies are followed. Created and maintained a positive work environment within the branch. Actively participated in community events, committees, business groups.
  • Make decisions and resolve issues regarding customer and team experience, risks, and growth of the retail banking team to meet regional banking business objectives
  • Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings. Ensured compliance with banking regulations and internal procedures.
  • Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Created strategies for improving customer satisfaction levels at the branch

Sales Manager

Sprint Corporation
Nashville, TN
09.2000 - 10.2015
  • Managed a team of 30 plus, multiple retail stores with in a district, Managed top A 100 store in the country for several years. Recruited, trained, and developed high quality and 'game changing' sales associates. Responsible for all of store operations, inventory Control, Payroll, Scheduling, Reporting, Staffing, Loss Prevention, Administration, etc
  • Achieved 168% of quota within the first year as Sales Manager. Created strategies to develop and expand existing customer sales, which resulted in a 40% increase in monthly sales.
  • Train and mentor new retail personnel using real life situations, providing both positive and negative feedback, reinforcing skill, and building self-esteem. Supported retail associates to drive quality performance and experiences for guests. Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer complaints in a timely manner while maintaining high standards of customer service. Connected with customers to provide assistance and collect feedback to optimize operations.

Education

Computer And Information Sciences -

Computer Point

Associate of Science -

Vidya Bharathi College

High School Diploma -

Rao's High School

Skills

  • Excellent leadership and management skills Ability to prioritize tasks, delegate when appropriate Applies strong critical thinking and problem-solving skills to meet clients’ needs
  • Thorough knowledge of consumer and small business financial products and services Excellent sales, customer service, and interpersonal skills Can understand and interpret financial statements and cash flow analysis
  • Excellent verbal and written communication skills Strong computer skills with an ability to multitask in a demanding environment Has excellent communication skills and demonstrated leadership ability Excellent organizational skills and attention to detail
  • Excellent in overcoming objections, time management, multitasking, decision making and demonstrating technology

Accomplishments

  • Awarded 'Star recognition's' for service excellence several times at Wells Fargo Bank
  • Awarded 'Top Performer Yearly award' for top sales performance at sprint for the year several times
  • Awarded for Top Risk Management yearly Award at sprint for being top in branch operations
  • Awarded 'change champion' team based in part upon ability to lead by example
  • Received numerous 'spotlight' awards for productivity and world-class customer service

Languages

Hindi
Professional
Telugu
Professional
Malayalam
Professional
Tamil
Professional

References

References available upon request.

Timeline

Business Services Representative

First Citizens Bank
02.2024 - Current

Small Business Banker ( Assistant Vice President)

Bank of America
02.2022 - 09.2023

Finance Center Manager II

Fifth Third Bank
01.2020 - 02.2022

Bank Branch Manager

Wells Fargo Bank
01.2016 - 12.2019

Sales Manager

Sprint Corporation
09.2000 - 10.2015

Computer And Information Sciences -

Computer Point

Associate of Science -

Vidya Bharathi College

High School Diploma -

Rao's High School

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