PRADEEP PILIKALA
Doha
Summary
Efficient Customer Service Coordinator focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices in retail industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
6
6
years of professional experience
Work History
Sales Coordinator
Family Food Center
08.2021 - Current
- Keep the company’s database and enter necessary customer information unto the existing ones whenever necessary
- Ability to be patient with customer no matter how difficult they might be
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Customer Service
TAWAR MALL
07.2019 - 08.2021
- Assisting the customers' requirements
- Prepare for customers inquires by studying services and customer services process
- Responds to customer inquiry by previous inquiries and response
- Record customer inquiries by documenting and response in customers' accounts
- Identifying customer needs and concern
- Building a professional relationship with customers
- Follow company policies and communication procedures all the time
Sales Executive
Mahindra Finance Pvt.ltd
04.2018 - 05.2019
- Maintaining proper sales and performance records
- Setting up meetings with potential clients and listening to their wishes and concerns
- Participate on behalf of the company in exhibitions or conferences
- Maintaing relationship with customer by providing support information and guidelines
- Contributes to team effort by accomplishing related result as needed
- Customer Service Assistance
Customer Service Assistant
Spar Hyper Market (Landmark Group)
05.2017 - 03.2018
- Accomplishing customer service and organization mission by completing related result as needed
- Improve quality service by recommending improved process, identifying new product and service application
- Engage in efforts to return items to the owner from the lost and found inventory
- Follow communication procedures, guidelines, and policies
- Greet customers warmly and ascertain problem or reason for calling
- Described products to customers and how best to care for merchandise.
Education
Diploma - Fire & Safety
Western Institution of Technology
INDIA08.2018
Bachelor's of commerce - Accountancy And Business Study
Mangalore University
MANGALORE, KARANATAKA, INDIA10.2017
Diploma in Computer Application -
Karnataka Electronic College
MANGALORE, KARNATAKA, INDIA10.2016
High School Diploma -
St Joseph Secondary School
02.2012
Skills
- Training Junior Team Members
- Team Goals
- Active listening
- Patience
- Problem solving
- Time management
- Client Relations and Retention
- Microsoft Excel
- Documentation Skills
Timeline
Sales Coordinator
Family Food Center
08.2021 - Current
Customer Service
TAWAR MALL
07.2019 - 08.2021
Sales Executive
Mahindra Finance Pvt.ltd
04.2018 - 05.2019
Customer Service Assistant
Spar Hyper Market (Landmark Group)
05.2017 - 03.2018
Diploma - Fire & Safety
Western Institution of Technology
Bachelor's of commerce - Accountancy And Business Study
Mangalore University
Diploma in Computer Application -
Karnataka Electronic College
High School Diploma -
St Joseph Secondary School
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