Pradeep Sharma
Project Lead
Cincinnati,OH
Summary
Results driven, customer-focused information technology professional with 12+ years` experience in driving initiatives that exceed operational performance targets while gaining exposure to the implementation and monitoring of processes/procedures. Demonstrate in-depth and strategic ability to facilitate operational, procedural planning & reduce costs.
Overview
2
2
Languages
3
3
Certifications
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Oracle Apps DBA
DXC Technology
Cincinnati, Ohio
01.2018 - Current
- Reorganized database objects to meet standards and improve performance 30%. Managing database objects such as tables, indexes & views. Managing users and security.
- Enhanced end users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.
- Investigating, gathering diagnostic data and reporting to Oracle Support Services for any critical issues raised by Application Team.
- Implemented database refresh using full export for table level and full database defragmentation, resulting in improved performance and effective space management.
- Create documentation that provides guidelines in regard to maintenance tasks, policies & procedures.
- Handled database application tuning, maintaining documentation & capacity planning.
- Developing / testing a backup & recovery strategy, backing up Oracle databases regularly, and recovering them in case of failures.
- Lead efforts in performance tuning and optimization needed to maintain customer applications.
- Providing guidance & other technical support to the team members while processing the clients' request.
- Conducted quarterly application user access reviews of systems by generating reports as per the business requirement.
- Analyzed root causes for repetitive issues to reduce the ticket flow.
- Performance tuning of interfaces to accommodate the nightly runs within the scheduled time.
IT Operations Manager / Interface Developer
HEWLETT-PACKARD GLOBALSOFT PRIVATE LTD
Bengaluru, Karnataka
09.2011 - 12.2017
- Acted as Operations Manager and was handling a team of 15 members.
- Development & Integration of the new objects, Modification of the existing ones and work for enhancement of the interfaces according to the business requirements for the Project.
- Worked as offshore Single Point of Contact for P&G Siebel Optima application regions, participating in business calls to gather business requirement, analyzing them & converting them into FDD and TDD.
- Building Oracle packages, stored procedures, functions, triggers etc. for the transactional system.
- Regular meeting with P&G customers to discuss day to day issues & future course of action to improve the Service.
- Responsible for proper distribution of work between teams and to make sure deliverable qualities are met.
- Involved in forming OLA (Operational Level Agreement) between external systems like SAP, mainframe that interacts with Siebel.
Leading the Special projects within the main project to implement additional functionalities into the application. - Management of Outages. This involved sending out appropriate notifications, identifying the root cause with Server/Database/Application, identifying the clients impacted and providing status updates to the Business Impacted.
- Designed and built critical transactional interfaces for Siebel applications.
Technology Consultant I - 2nd & 3rd Level Support
HEWLETT-PACKARD GLOBALSOFT PRIVATE LTD
Chennai, Tamil Nadu
10.2008 - 08.2011
- Involved in developing and redesigning of the batch jobs for updating the database and for monitoring purposes.
- Analyzing and investigating defects and faults, and tracing them till final resolution, developing shell scripts, and developing PL/SQL codes and test them on test environment.
- Provided onsite assistance for ANZ customers from Sydney. Coordinating with Offshore team and to make sure the business delivery is on time.
- Solving critical, major and minor issues within the SLA based on priority.
- Fixing the Defects (Bugs) & Enhancement of Interfaces as per quality and coding standards.
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
- Working on various modules of Service Management such as Incident Management, Problem Management and Change Management.
Education
Bachelor of Science - Electrical & Electronics Engineering
SATHYABAMA UNIVERSITY
Chennai, IN 08.2004 - 04.2008
Skills
Relational Database Management
Certification
Oracle Database 11g Performance Tuning
Timeline
Oracle Apps DBA
DXC Technology
01.2018 - Current
IT Operations Manager / Interface Developer
HEWLETT-PACKARD GLOBALSOFT PRIVATE LTD
09.2011 - 12.2017
Technology Consultant I - 2nd & 3rd Level Support
HEWLETT-PACKARD GLOBALSOFT PRIVATE LTD
10.2008 - 08.2011
Bachelor of Science - Electrical & Electronics Engineering
SATHYABAMA UNIVERSITY
08.2004 - 04.2008
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Yash KumarYash Kumar
Lead Software Engineer at DXC TechnologyLead Software Engineer at DXC Technology
Eman MaysaraEman Maysara
Certified Pharmacy Technician at CVS Pharmacy, RetailCertified Pharmacy Technician at CVS Pharmacy, Retail