PRADEEP KUMAR MANDAPATI
Doha,DA
Summary
Dynamic customer support professional with a proven track record at Bajaj Finance Pvt Ltd, recognized for exceptional service and problem resolution. Skilled in technical troubleshooting and effective communication, I excel in team collaboration and enhancing customer satisfaction, consistently delivering innovative solutions to drive performance and achieve service goals.
Overview
3
3
years of professional experience
4038
4038
years of post-secondary education
Work History
Bajaj finance Pvt Ltd
Customer support
Hyderabad, Telangana
09.2023 - 02.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
STEEL TREAD TYRES
ACCOUNTANT
Godavarikhani , Telangana
02.2022 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
B.com - Computer Networking
PRASHANTHI COLLEGE
Bhimavaram, Andhra Pradesh 06.2018 - 05.2021
ANDHRA UNIVERSITY INTERMEDIATE
Visakhapatnam, Andhra PradeshSUNSHINE SCHOOL
Palacole, Andhra PradeshSkills
- Customer service
- Problem solving
- Team collaboration
- Technical troubleshooting
- Customer relationship management
- Time management
- Systems analysis
- MS office
- Problem resolution
- Public speaking
Languages
English
First Language
Telugu
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Timeline
Bajaj finance Pvt Ltd
Customer support
09.2023 - 02.2025
STEEL TREAD TYRES
ACCOUNTANT
02.2022 - 11.2022
B.com - Computer Networking
PRASHANTHI COLLEGE
06.2018 - 05.2021
ANDHRA UNIVERSITY INTERMEDIATE
SUNSHINE SCHOOL