Pradeep Menon
West Chicago,IL
Summary
Dynamic leader with a proven track record at Innovapptive Inc, driving revenue growth and operational excellence. Achieved a 30% improvement in operational efficiency through cross-functional leadership and data-driven decision-making. Expertise in SaaS pricing strategies and customer lifecycle management, enhancing customer retention and fostering organizational change.
Overview
26
26
years of professional experience
Work History
Vice President
Innovapptive Inc
01.2022 - Current
- Commercial Operations
- Built and Scaled Revenue Operations: Established the revenue operations function from the ground up, aligning cross-functional teams and technology to drive a comprehensive long-term revenue strategy, resulting in a 30% improvement in operational efficiency and forecasting accuracy
- Cross-Functional Leadership: Led collaboration across Sales, Marketing, Services, and Customer Success to ensure seamless operational alignment
- Spearheaded data-driven decision-making, leading to a 25% increase in deal velocity and stronger operational cohesion
- GTM Enablement & Strategy: Developed a strategic GTM enablement program focused on talent development and enhanced front-line execution, driving 50% growth in new business and customer acquisition
- Achieved significant improvements in quality, consistency, and revenue goal attainment
- Sales Efficiency & Productivity: Introduced Demand Gen, Sales, and Services playbooks, leading to a 50% increase in sales efficiency and productivity
- Enabled teams to consistently meet and exceed performance targets through proactive, data-driven detection and correction strategies
- Deal Desk & Contract Management: Standardized deal desk operations, achieving 100% efficiency and compliance in contract negotiations and risk evaluation for new business, renewals, and expansions.
Senior Director
GE Digital
01.2015 - 01.2021
- Commercial & Services Operations
- Global Commercial Leadership: Led a global team driving $250M in Annual Recurring Revenue (ARR) across Power Gen and Oil & Gas sectors
- Focused on accelerating deal velocity, improving deal margins, and scaling revenue growth through optimized commercial operations
- Operational Excellence: Spearheaded process optimization across global teams by applying GE Six Sigma and Lean principles to Sales Operations and Business Development, resulting in significant efficiency gains and enhanced operational performance
- Global Renewals and ARR Growth: Directed global initiatives for software subscription renewals and managed services contracts, driving ARR growth through a structured and strategic approach to recurring revenue streams
- Deal Desk & Pricing Optimization: Led global deal desk operations, implementing CPQ solutions that streamlined pricing and execution of the GTM strategy
- Achieved faster deal velocity and ensured compliance with pricing policies, contributing to improved sales performance
- SaaS Services Strategy: Developed and executed a Kaizen Value Stream methodology for a newly launched SaaS portfolio, establishing best practices and operational frameworks
- Achieved global targets for revenue growth, margin improvement, reduced time-to-value, and optimized resource utilization.
Director
GE Capital
01.2013 - 01.2015
- Incubated Data Science as a Service, identifying market opportunities, developing new products, and delivering customer outcomes
- Pioneered and led cutting-edge analytics approaches, achieving a 2x increase in service offerings and establishing a competitive edge in the market
- Conceptualization and Reusable Solutions Development: Spearheaded the conceptualization of innovative analytics approaches, resulting in reusable solutions that enhanced operational efficiency by 20%
- Drove continuous improvement in advanced analytics services, ensuring sustained value delivery to clients
- Team Building and High-Performance Execution: Built and led a high-performing team of data scientists, fostering collaboration and innovation
- Successfully executed high-volume, complex advanced analytics services on an ongoing basis, resulting in 35% improvement in team efficiency and service delivery
- Market Expansion and Product Development: Identified market opportunities and developed new products and services, expanding the scope of Data Science as a Service
- Achieved a 10% growth in market share through strategic product development and effective positioning of advanced analytics offerings
- Customer-Centric Outcomes Delivery: Led efforts to deliver customer outcomes through advanced analytics solutions, enhancing customer satisfaction and loyalty
- Implemented customer-centric strategies that resulted in 25% improvement in customer retention and increased demand for advanced analytics services.
Senior Program Manager
GE Corporate
01.2008 - 01.2013
- Workforce Analytics & Operations
- Global Workforce Analytics Operationalization: Led and managed a global 10-member team, achieving 40% improvement in operationalizing analytics
- Delivered insights into workforce Key Performance Indicators (KPIs), enhancing strategic decision-making for HR and corporate leadership
- Cross-Functional Analytics Design and Development: Designed and developed analytics for corporate functions, including Sourcing, Finance, and Legal, resulting in 20% efficiency gain and actionable insights, enhanced cross functional collaboration, and decision support through targeted analytics solutions
- Program Budget & Resource Management: Successfully managed programs and resources, focusing on New Product Introduction (NPI) initiatives
- Achieved 30% cost savings through efficient resource allocation and strategic budget management, contributing to overall program success
- NPI-Enabled Actionable Analytics: Prioritized and managed New Product Introduction (NPI) initiatives, enabling the delivery of actionable analytics
- Implemented strategic measures that resulted in 3x improvement in the speed of analytics deployment, supporting timely decision-making
- Corporate Leadership Decision Support: Provided decision support for corporate leadership by operationalizing analytics and KPI insights
- Facilitated data-driven decision-making, contributing to improved workforce efficiency and achieving 10% enhancement in overall corporate performance.
Program Manager
Infosys
01.2007 - 01.2008
- Project Delivery Efficiency: Achieved 1.5x improvement in project delivery timelines by implementing streamlined processes and optimizing resource allocation, ensuring on-time project completion
- Client Satisfaction and Retention: Maintained a client satisfaction rate of 100% through effective communication, proactive issue resolution, and delivering high-quality IT consulting services, leading to repeat business and positive client testimonials
- Financial Performance and Budget Adherence: Successfully managed project budgets, achieving 35% cost savings through strategic resource management and efficient utilization of project funds
- Adhered to financial parameters, ensuring projects were completed within allocated budgets.
Senior Consultant
Deloitte Consulting
01.2005 - 01.2006
- Data Integration: Orchestrated BI, Analytics, and Data Warehouse implementations across diverse platforms, reducing data processing time by 25%
- Enhanced data accessibility and accuracy to drive more informed decision making
- Data Management: Led engagements in master data, metadata, data architecture, governance, and quality
- Delivered analytics solutions with a 2x improvement in effectiveness, contributing to enhanced strategic decision-making
- Project Success and Client Satisfaction: Managed end-to-end project lifecycles, ensuring a 100% success rate for BI and Analytics projects
- Effectively communicated with clients, providing consistent updates and maintaining high levels of customer satisfaction.
Project Manager
Cap Gemini
01.2000 - 01.2005
- Strategic Project Leadership: Led successful end-to-end management of BI, Analytics, Reporting, and Data Warehousing projects, ensuring timely delivery and adherence to budget
- Cross-Functional Collaboration and Governance: Fostered cohesive collaboration among diverse teams and implemented robust data governance measures, enhancing accuracy and compliance with standards
- Client Relationship Management: Maintained high client satisfaction through transparent communication while optimizing BI and Analytics solutions for improved performance and scalability.
Education
Master of Business Administration -
The University of Chicago Booth School of Business
Bachelor of Technology -
Indian Institute of Technology (BHU)
IndiaSkills
- Revenue growth and operations
- Organizational change management
- SaaS pricing and packaging
- Customer lifecycle management
- Cross-functional leadership
- Data-driven decision making
- Customer success and retention
- Change management and transformation
Professional Development
- GE Crotonville Leadership Programs, selected for and nominated to attend premier leadership (Top 5-10%) programs at GE’s renowned Crotonville campus.
- Manager Development Course (MDC), 01/01/18, (Top 10% of GE)
- Advanced Information Management Course (AIMC), 01/01/14, (Top 5% of GE IT)
- Leadership Development Course (LDC), 01/01/09
Timeline
Vice President
Innovapptive Inc
01.2022 - Current
Senior Director
GE Digital
01.2015 - 01.2021
Director
GE Capital
01.2013 - 01.2015
Senior Program Manager
GE Corporate
01.2008 - 01.2013
Program Manager
Infosys
01.2007 - 01.2008
Senior Consultant
Deloitte Consulting
01.2005 - 01.2006
Project Manager
Cap Gemini
01.2000 - 01.2005
Master of Business Administration -
The University of Chicago Booth School of Business
Bachelor of Technology -
Indian Institute of Technology (BHU)