Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Pradelle Raissa Tchuendem Kamwa

Silver Spring,MD

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
02.2023 - Current
  • Answer inbound and outbound calls for members. Inbound and outbound calls to resolve customer inquires, questions about their purchases and issue refunds.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Make outbound calls to collect payments for credit cards.

Customer Service Cashier

Walmart
08.2021 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Trained new cashiers, enhancing team efficiency and accuracy in transactions.
  • Worked with floor team and managers to meet wide range of customer needs.

Customer Service Call Center Representative

Standford Health Care
01.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.

Education

Bachelor of Arts - Transport And Logistics

Institut of Superior Management
Douala, Cameroon
10.2016

Associate of Arts - Internation Trade

University Institut of The Coast
Douala, Cameroon
07.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Excellent time management
  • Customer satisfaction measurement

Certification

  • AWS Certified Solutions Architect – Associate - Amazon Web Services.

Timeline

Customer Service Representative

Amazon
02.2023 - Current

Customer Service Cashier

Walmart
08.2021 - 02.2023

Customer Service Call Center Representative

Standford Health Care
01.2021 - 08.2021

Bachelor of Arts - Transport And Logistics

Institut of Superior Management

Associate of Arts - Internation Trade

University Institut of The Coast

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Pradelle Raissa Tchuendem Kamwa