Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pragathi P

Frisco,TX

Summary

Experienced Network Engineer experienced in troubleshooting and resolving network issues to a dynamic organization. Skilled in managing network infrastructure and ensuring maximum uptime. Committed to delivering high-quality solutions and providing exceptional customer service. Ready to contribute to a team-oriented work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Associate, Netwk Svcs Maintenance

AT&T Communication Services, Client: IBM
Hyderabad, Telangana
08.2017 - 06.2022
  • Worked on multivendor devices, Juniper, Cisco ASA, Palo Alto.
  • Experienced in F5 Loadbalancer configuration, management, and troubleshooting.
  • Managed and maintained network infrastructure for 1000+ users, ensuring minimal downtime and optimal performance.
  • Configured different Nat policies based on Business requirements.
  • Configure, maintain and troubleshoot site-site VPN's, remote VPN, SSL VPN for customers for secure connection.
  • Knowledge of implementing and troubleshooting layer 2 technologies such as VLAN trunks, VTP ether channel, STP, RSTP and MST.
  • Knowledge on routing protocols OSPF and BGP.
  • Implemented network upgrades and configurations to enhance security and efficiency, resulting in improved system reliability.
  • Conducted regular network audits and troubleshooting to identify and resolve issues proactively, reducing downtime by 20%.
  • Collaborated with cross-functional teams to plan and execute network expansion projects, ensuring seamless integration with existing systems.
  • Raise change as per change management process and implementing it during change window. Update network diagrams using Visio and document network changes.

Sr. Associate, Netwk Svcs Maintenance

AT&T Communication Services, Client: UBS
Hyderabad, Telangana
05.2014 - 07.2017
  • Provided technical support to internal teams, addressing firewall and loadbalancer related concerns promptly and effectively.
  • Experienced in incident management and raising break-fix change to resolve the issue.
  • Conducted root cause analysis following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
  • Reviewing changes before implementation to avoid any change related issues/outages and also verify that change design meets UBS change management guidelines and specified standards by engineering.
  • Spearheaded proactive network monitoring strategies to detect and address potential issues prior to impacting system performance.
  • Configured HA clusters for firewalls and loadbalancers for redundancy. Manually fail-over to test High Availability.
  • Co-ordinated network upgrades with minimal disruption to users by scheduling maintenance during off-peak hours.
  • Enhanced network security by designing and implementing firewall configurations and policies.
  • Configured destination NAT for all servers located in DMZ Zone.
  • Participated in change control process consulted with customers to identify data and network security issues.

Network Engineer

Aricent Technologies - Client: Avaya
Hyderabad, Telangana
12.2012 - 05.2014
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues
  • Reduced downtime with proactive identification of potential issues through regular network analysis and reporting
  • Enhanced system reliability by designing and implementing network configurations and upgrades
  • Minimized service disruptions by performing scheduled maintenance during off-peak hours
  • Maintained up-to-date documentation of network topology, ensuring easy reference for troubleshooting purposes
  • Provided technical support to users experiencing difficulties with their networks.
  • Replaced faulty or damaged network hardware components to improve performance.

TAC Engineer

Infosys Technologies: Client-Juniper Networks
Pune, Maharashtra
07.2008 - 07.2010
  • Handling Juniper network clients from all over the world.
  • Investigating issues like device crash in the OS and reporting bugs to the coding team.
  • Performed initial analysis of network issues, replicating customer issues in lab and if issue persists escalating it to next level team with all the logs.
  • Experienced in configuration of Routing protocols OSPF,BGP and policy based routing, source based routing.
  • Troubleshooting issues related to NAT, site to site VPN, and remote VPN's.
  • Deploying and troubleshooting High Availability issues on netscreen and SSG devices.
  • Provided first and second-level escalation support for multiple customers.

Education

Bachelor of Science - Electronics

Osmania University
07.2008

Skills

  • Routing & Switching
  • VPN
  • Natting
  • VLAN
  • F5 Loadbalancer
  • Performance monitoring
  • Technical Troubleshooting
  • Firewalls and endpoint security
  • Access Control
  • Network Security
  • Network configuration
  • Change Management
  • Network debugging
  • Technical Support
  • Implementation

Certification

  • Juniper Networks Certified Associate - Firewall Juniper (JNCIA-FW)
  • Citrix Certified Professional - Networking (CCP - N)

Timeline

Sr. Associate, Netwk Svcs Maintenance

AT&T Communication Services, Client: IBM
08.2017 - 06.2022

Sr. Associate, Netwk Svcs Maintenance

AT&T Communication Services, Client: UBS
05.2014 - 07.2017

Network Engineer

Aricent Technologies - Client: Avaya
12.2012 - 05.2014

TAC Engineer

Infosys Technologies: Client-Juniper Networks
07.2008 - 07.2010

Bachelor of Science - Electronics

Osmania University

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