Pragita Thapa
Greeley,CO
Summary
Proven leader with extensive experience in crisis management and relationship building, notably at Alternatives To Violence. Excelled in developing and implementing strategies that enhanced resident outcomes and staff development. Skilled in both effective communication and mentoring, achieving significant improvements in program efficiency and safety protocols. Demonstrated ability to foster positive working relationships across diverse teams and agencies.
Overview
12
12
years of professional experience
Work History
Residential Program Manager
Alternatives To Violence
11.2016 - Current
- Maintaining staff, interns and volunteers schedule for 24hrs, 365 days operating safehouse.
- ON CALL 24/7 for the safehouse as needed.
- Provide direct supervision to SafeHouse advocate staff, SafeHouse case managers, SafeHouse volunteers and interns.
- Developed, implemented and monitored residential policies, procedures, screening & intake forms working within state and federal funders guidelines.
- Managed financial aspects of the residential program, including budgeting, expense tracking, and resource allocation to maximize service delivery while minimizing costs.
- Communicated regularly with staff & residents, answering questions and addressing concerns.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Evaluated program effectiveness regularly using data analysis techniques, adjusting strategies as needed to continually improve resident outcomes.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Developed strong relationships with residents'' families through consistent communication, involvement in care planning, and addressing concerns promptly.
- Established adult and youth support groups in the safehouse. Supervised and mentored the advocates running the support groups.
- Created a supportive living environment where residents felt comfortable expressing their thoughts or emotions openly during group sessions or one-on-one meetings.
- Established a culture of continuous improvement within the residential program through regular evaluations, performance metrics tracking, and staff feedback sessions.
- Deliver programs and services in a manner that is respectful and sensitive to the client’s cultural experience.
- Ensured compliance with state regulations and accreditation standards by regularly reviewing policies and procedures, conducting internal audits, and initiating corrective actions as needed.
- Improved safety protocols within the residential program with thorough staff training on emergency procedures and risk management.
- Work cooperatively with other agencies and individuals including the Loveland Police Department Advocates, Larimer County Sherriff’s Office Advocates, District Attorney’s Advocates, and Department of Human Services representatives for service delivery to the client and children.
- Provided ongoing coaching and mentoring to staff members for professional growth and skill development.
- Reduced staff turnover by fostering a positive work environment, providing training opportunities, and offering regular feedback to team members.
- Managed documentation requirements efficiently by maintaining accurate records on resident progress notes case files treatment plans.
- Enhanced program efficiency through the development and implementation of streamlined administrative processes.
- Fostered a strong sense of teamwork among staff members by holding regular meetings, providing clear expectations, and recognizing accomplishments.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Solved grievances and complaints by collaborating with residents.
- Support agencies outreach efforts by attending and supporting events, trainings, and other outreach efforts.
Medical Translator
High Plains Library
09.2015 - 10.2018
- Contributed to improved treatment outcomes by facilitating clear communication between patients and medical staff.
- Facilitated smoother surgical procedures by serving as an intermediary between surgeons and non-English speaking patients during preoperative consultations.
- Maintained strict adherence to HIPAA regulations and professional ethical guidelines while handling sensitive patient information during translations.
- Increased patient satisfaction with their healthcare experience through timely and accurate translation support.
- Enhanced patient comprehension by accurately translating complex medical terminology and concepts.
- Followed ethical codes to protect confidentiality of patient medical information.
Morning Shift Case Manager
A Woman's Place
06.2014 - 11.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
ESL Volunteer
University At Buffalo
08.2012 - 12.2012
- Helped international students from different countries to learn and support adapting to university life and activities.
- Help international students to practice talking in english, being able to express themselves , how they are navigating being away from home.
- Helping international student be familiar and knowing the american cultures to gain full experience of university life.
Volunteer
Journey's End Refugee
01.2012 - 05.2012
- Used strong interpersonal communication skills to convey information to others.
- Worked with refugee individuals and families to navigate housing, learning english to be self-sufficient as future goal.
- Helping refugee individual and families settle in their new enviroment.
Education
Bachelor of Arts - Psychology & Gender Studies
University At Buffalo
Buffalo, NY05.2013
High School Diploma -
Hopetown Girls School
India04.2008
Skills
- Positive working relationships
- Excellent written and verbal communication
- Training and mentoring
- Active Listening
- Relationship Building
- Crisis Management
Languages
Nepali
Native or Bilingual
Hindi
Professional Working
Timeline
Residential Program Manager
Alternatives To Violence
11.2016 - Current
Medical Translator
High Plains Library
09.2015 - 10.2018
Morning Shift Case Manager
A Woman's Place
06.2014 - 11.2016
ESL Volunteer
University At Buffalo
08.2012 - 12.2012
Volunteer
Journey's End Refugee
01.2012 - 05.2012
Bachelor of Arts - Psychology & Gender Studies
University At Buffalo
High School Diploma -
Hopetown Girls School
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