Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pragnitha Potluri

Westfield,IN

Summary

Qualified Business Analyst offering 3+ years of Healthcare & IT industry experience and workflows .Expert on business and systems requirements, documenting,refining, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Proactive in problem solving and skilled in managing workflow and providing production support affecting business success.

Professional Summary

  • Experience in gathering requirements by using techniques such as interviewing , brainstorming, prototyping, reporting ,cost & benefit analysis, and risk analysis with stakeholders and team.
  • Expert knowledge in JAD sessions interviewing with subject matters experts (SME) and clients in analyzing business needs and eliciting requirements using various tools and techniques.
  • Performed GAP analysis assessed as-is process through user interviews, data collection and analysis design and evaluation of To-Be process solution.
  • Strong knowledge about concepts like SWOT analysis, impact analysis and scrum methodologies
  • Extensive experience on performing and developing UAT , System Integration and Regression test cases using JIRA along with QA team.
  • Knowledge of SDLC methodology and agile methodologies
  • Expertise in broad range of technologies, including business process tools such as MS project, MS excel(including VBA, pivot tables, array functions, etc.), MS Visio and technical assessment tools.
  • In-depth knowledge of healthcare processes and workflows, facilitating seamless support for business information systems.
  • Ability to multi-task, prioritize and support multiple functions within the department.
  • Excellent written/ verbal communication skills and exceptional interpersonal skills, fostering effective collaboration and relationship-building. Strong analytical, problem solving and root cause analysis skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Agile Business Analyst

Antra Inc.
01.2023 - Current
  • Created Software development life cycle (SDLC) documentation framing out Business Transaction rules and related Documentation.
  • Involved in project scope meetings with the manager to understand the type of requests and issues handled by the development team and documented high-level business requirements to product backlog using JIRA
  • Collaborated with on-site and off-shore developers and other analysts to implement functional specifications until achieving stakeholders' desired results.
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
  • Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standup, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
  • Developed a new analytics tool to allow senior management to understand the impact of each project.
  • Met end-user goals by supporting strategic planning initiatives for applications.
  • Leveraged Agile methodologies to move the development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Produced status reports for customers and senior management.
  • Generated daily, monthly, and annual reports to address short- or long-term business intelligence questions.
  • Established and maintained strong relationships with stakeholders, ensuring ongoing collaboration and maintaining satisfactory ROI.
  • Facilitated user story mapping sessions to collaboratively define product features and requirements, fostering alignment among cross-functional teams.
  • Developed comprehensive business requirement documents( BRD), and functional requirement documents (FRD)use cases, and developed user stories to guide the development team.
  • Utilized lean practices to streamline backlog grooming sessions, enhancing efficiency in prioritizing and refining user stories.
  • Managed product backlogs effectively using Confluence, ensuring clear documentation and transparency for stakeholders.
  • Developed the product roadmap and focused on build, pruning, and maintaining the product backlog.
  • Maintained Requirement traceability matrix (RTM) in Microsoft Excel, to make sure that UAT test plans were written for all the requirements and performed Gap Analysis.
  • Provided support for the testing team for sprint acceptance testing, prepared spreadsheet for testing criteria, including regressions, positive/negative testing, process flow testing, and screenshots for test results to complete expected and actual results.
  • Provided effective production support including accurate problem identification, and risk assessment.
  • Implemented robust metrics and reporting mechanisms to track project progress and team performance, enabling data-driven decision-making.
  • Created necessary business reports like growth reports, and quality matrix, utilized the UAT results to develop Agile Test summary reports and business strategies based on insights.
  • Developed and maintained ad hoc reports timely, growth reports, collaborated with project managers, and product owners on necessary strategic initiatives.
  • Created and updated user stories using SQL queries for developers for implementation.
  • Collaborated on identifying risks and contingency plans to accomplish tasks efficiently to prevent disruption.
  • Worked closely with QA and Developers to clarify/understand functionality,resolve issues, and provide feedback to nail down the bugs.

Business Analyst

Santander
06.2022 - 12.2022
  • Facilitated client interviews and workshop to gather understand / analyze and set client’s project goals, objectives, complex business needs and product backlog.
  • Acted as liaison between the technical team and the end users, stakeholders , product managers and business team to understand and translate the requirements.
  • Performed business analysis activities at the strategic, operational and organizational level, working with key users in the continual improvement of business processes.
  • Created Business Required specifications document and software requirement documents for the developing team.
  • Conducted project related presentations periodically to the management and end user during various stages of software development life cycle SDLC.
  • Collaborate with Business analyst (BA) from cross functional team to put together business report identifying user trends data.
  • Reviewed of test strategy/ plan , test cases, writing test scenarios for clients, tracking and conducting defect triage sessions for all defects.
  • Developed test plan and worked as single point of contract for client QA Team Plan for tracking and getting defects closed identified during sprint and UAT phase.
  • Developed mock-up screens for the client to visualize the end product and suggest required enhancements..
  • Proficient in utilizing ServiceNow for change management and ensuring smooth run of business IT operations to improve service delivery.
  • Lead and facilitated the communication with various IT teams, business customers and other stakeholders to assist in the delivery of projects.
  • Assisted with training and orientation of less experienced business analyst and project team members.

Graduate Assistant

Rutgers Business School
09.2021 - 05.2022
  • Prepared forecasts and identified trends through data analysis and tracking.
  • Managed projects and served as theprimary liaison between clients and multiple internal groups to clarify goals and meet quality standards and deadlines.
  • Helped resolve issues with data analytics and visual representation to deliver relevant insights to senior business leaders.
  • Facilitated regular meetings with managers to discuss project progress, gather feedback, and align IT support services with university goals.
  • Analyzed help desk ticket data to identify common issues and recommend solutions to reduce ticket volume and improve user satisfaction
  • Assist students and staff through email responses for any technical difficulty.
  • Install - setup of equipment and servers with necessary software updates.
  • Collaborated in comprehensive requirement gathering with university departments to understand their IT support needs and translate them into actionable technical requirements.
  • Developed and optimized workflows using BPM to streamline help desk.
  • Created detail documentation, including requirements specification , user manuals and standard operating procedures to ensure consistency and knowledge sharing with the IT help desk team.
  • Assisted in implementing IT security policies and procedures to protect university data and systems.
  • Managed daily tasks such as system backups, patching and monitoring system performance according to established procedures.
  • Developed and conducted training sessions for university staff and students on new systems and process
  • Co-ordinated between the Office and other administrative units such as Academic Affairs, Human Resources, Disabilities Services and Student services.
  • Generate regular reports to provide insights into help desk performance metrics.
  • Assist staff and students with day to day IT related issues, ensuring minimal disruption to their workflow

Business Development Coordinator - Intern

Antra Inc
06.2019 - 11.2020
  • Organized and managed team meetings , scrum board, sprint planning and team velocity planning.
  • Identify and connect with senior management at corporate houses with respect to business requirement documentation or consolidation of their portfolio management.
  • Collaborated in making team performance index , burn down charts , stakeholder matrix and SWOT analysis.
  • Prepared detailed presentations ,budgetary sheets in excel and dashboards with financial projections, competitive analysis and competition data using MS Office.
  • Established good communication and relationship with cross functional teams and maintained long-lasting relationships and other supporting project requirements.
  • Experience in preparing presentations using MS PowerPoint, Canva, and MS Excel.

Education

Master of Science - Business Management

Rutgers, The State University of New Jersey
Newark, United States
10.2022

Skills

  • SDLC
  • Business Intelligence Reporting
  • Microsoft Power BI
  • Lean Six Sigma
  • Financial Analysis
  • Data Warehousing
  • Microsoft SQL
  • Business Requirements Documentation
  • Requirements Gathering
  • Extraction Transformation and Loading (ETL)
  • Project Management
  • Process development
  • Ms Office Suite
  • Tableau
  • JIRA, confluence
  • MS- Visio
  • ServiceNow
  • Kanban
  • Communication skills
  • Process Modeling
  • Change management
  • Agile methodologies
  • Gap analysis
  • Impact analysis
  • WBS
  • Ad-Hoc report
  • Requirement elicitation
  • Process development
  • JAD
  • Kano method
  • SDLC
  • Business Analysis
  • Consulting
  • Information systems
  • Critical & Analytical thinking
  • Business process modeling
  • Scope modeling
  • Business Case Creation
  • Competitive research
  • Data cleaning, Visualization,
  • Data integration
  • Quality Matrix
  • Requirement traceability matrix (RTM )
  • User identification
  • Multiple application knowledge
  • User stories /use case development
  • Epic creation
  • Test scripts
  • Acceptance criteria
  • Backlog Refinement
  • Data security
  • Growth report
  • BPM
  • BRD, FRS
  • UML
  • Ad hoc reporting
  • User Acceptance Testing (UAT)
  • User Feedback
  • Problem-solving
  • Rapid prototyping
  • Strategic roadmap
  • Cross-functional communication
  • Conflict Management
  • Lean practices
  • Excellent Communication
  • Organizational Skills

Certification

  • CSM- SCRUM.org - 2024
  • Microsoft Business Analyst professional certification - 2024
  • Wall Street Prep - Microsoft Excel -2022
  • Inside LVMH - supply chain and logistics - 2021

Timeline

Agile Business Analyst

Antra Inc.
01.2023 - Current

Business Analyst

Santander
06.2022 - 12.2022

Graduate Assistant

Rutgers Business School
09.2021 - 05.2022

Business Development Coordinator - Intern

Antra Inc
06.2019 - 11.2020

Master of Science - Business Management

Rutgers, The State University of New Jersey
Pragnitha Potluri