Prajwal Shetty
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Quality Analyst
New Millennium Bank
09.2021 - Current
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Defined and implemented quality initiatives to reduce risk.
- Developed and maintained quality assurance procedure documentation.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Created and revised procedures, checklists and job aids to reduce errors.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Addressed non-conformance issues, pausing production to correct errors.
- Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Edited, proofed and critiqued internal documents to improve clarity.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Kept scripts and test cases updated with current requirements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Built automated test scripts to handle repetitive software testing work.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Incorporated delivery requirements into planning of testing schedules.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Process Lead
Infosys BPM Ltd
06.2012 - 01.2019
- Observed safety practices and upheld standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Scheduled appropriate number of employees to complete production line tasks.
- Monitored tool use and performed repairs.
- Developed systems of organization and efficiency to increase production by [Number]%.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Assisted engineers in developing, building, and testing prototypes and products.
- Investigated processes to develop maps and determine optimal improvement approaches.
- Inspected products and machines to maintain quality and efficiency.
- Made sure that products were produced on time and are of good quality.
- Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
- Reviewed blueprints and job specifications to plan completion and estimate project costs.
- Mapped process workflows to enhance understanding of procedures.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Scheduled preventive and predictive maintenance actions based on failure analysis.
- Performed general equipment maintenance and repair to minimize downtime.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Generated, submitted and presented reports to enhance [Area of expertise] quality standards.
- Developed automation tools to improve efficiency, eliminate waste and free up labor hours for other needs.
- Conducted statistical studies to analyze or compare production costs for sustainable and nonsustainable designs.
- Inspected finished products for quality and adherence to customer specifications.
- Collected and reviewed engineering data to assess needs and recommend solutions.
- Reviewed production schedules and streamlined processes.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Prepared reports and technical documentation of day-to-day production processes.
- Established and managed trial projects to deploy updated processes.
Education
BBA - Business Administration And Management
Mangalore University
Karnataka India06.2011
Skills
- Oracle SQL
- ETL testing
- Selenium Webdriver testing
- VBA Macros
- API, REST API
- Core Java, Java OOP
- Quality yellow belt training
Timeline
Quality Analyst
New Millennium Bank
09.2021 - Current
Process Lead
Infosys BPM Ltd
06.2012 - 01.2019
BBA - Business Administration And Management
Mangalore University
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