Prajwol Bikram Adhikari

Work History

FedEx Supply Chain

10.2022 - 06.2023

Led comprehensive testing procedures, including Function Test, 611 call Test, RF Test, and Flash for mobile and smartwatches, ensuring precision and accuracy.
Supported cross-functional collaboration by actively engaging with department Leads and Supervisors, providing assistance and contributing to the success of various departments.
Collaborated closely with Technicians and Leads to execute tests accurately and facilitate the smooth flow of devices along the operational chain.
Took on a mentoring role, guiding and training new team members in effective test procedures and ensuring the seamless movement of devices through the operational workflow.
Maintained regular communication with technical personnel, staying abreast of the latest software versions for mobile devices, and promptly notifying them of any expired software versions.

Islington College

08.2019 - 01.2022

Revamped IT infrastructure to ensure seamless support for students and staff, leading a team of 8 interns in the installation and management of computer labs, switches, printers, projectors, and cat6 Ethernet cables.
Took charge of network servers, switches, desktop clusters, Microtek routers, NAS drives, IP Phones, and CCTVs, contributing to a robust and reliable system.
Delivered top-notch support to students and college staff on Windows, Mac OSX, and Linux machines through email, in-person, and phone channels. Collaborated closely with IT officers to vigilantly monitor college networks using Nagios, cnMaestro, Smoke Ping, Multi Router Traffic Grapher (mrtg), and GWN Cloud.
Implemented an open-source UVDesk helpdesk system on the Ubuntu Server, enhancing ticketing issue management.
Provided hands-on Tier 1 IT support to non-technical internal users, configuring hardware, devices, and software for efficient workstation setups.
Ensured data asset safety through meticulous management of backup and recovery processes, swiftly responding to network faults to minimize downtime and restore connectivity promptly.

Radiant Infotech Nepal Pvt. Ltd

12.2017 - 02.2018

Played a key role in prototyping front-end pages for clients, offering valuable design suggestions to enhance user experience and visual appeal.
Edited existing front-end page codes with a focus on resolving design bugs and optimizing website responsiveness for an improved user interface.
Applied strong analytical skills to contribute effectively to various projects, ensuring thorough and insightful problem-solving.
Conducted comprehensive research, compiled data, and actively participated in the timely reporting of project outcomes, showcasing a commitment to thorough and organized project management.

RABT Inc

04.2022 - Current

Facilitated effective communication with Store Managers and employees to promptly resolve issues related to desktop, printer, network, and POS systems.
Delivered Tier 1 IT support through hands-on desk-side services, ensuring non-technical internal users received efficient and effective assistance.
Configured hardware setups and granted system permissions for new employees, streamlining onboarding processes and enhancing operational efficiency.
Assumed mentoring role, providing comprehensive guidance to new employees on the operation of sales software systems, fostering quick and confident integration into the technical landscape.
Developed and shared detailed documentation on troubleshooting processes, empowering employees with valuable resources for addressing technical challenges independently.