Prakash Dandapani

Currently serving as a Senior Customer Success Manager (CSM), overseeing the success of large enterprise customers in the TMT sector, leveraging a strong technical background and hands-on platform expertise.

• Held key customer-facing leadership roles like Program Architect (PA) and Technical Account Manager (TAM) delivering on strategic initiatives that involved planning technology alignment, platform adoption and governance
• Improved customer satisfaction by swiftly resolving technical issues and delivering effective solutions.
• Ensured compliance with industry best practices in account management.
• Collaborated with stakeholders to streamline coordination and execution of initiatives.
• Engaged with top executives and influenced key decision-making processes.
• Built strong client relationships through exceptional communication, fostering trust and collaboration.
• Led regular status meetings to provide project updates and ensure transparency.

• Led integration solutions with a focus on architecture, design, and implementation using various middleware technologies.
• Provided thought leadership, mentorship, and technical expertise for high-profile engagements.
• Authored technical white papers on integration best practices and delivered client presentations, including project estimation and planning.
• Engaged with clients to gather requirements, acquire business knowledge, and deliver design, functional, and technical documentation.
• Played key roles in customer engagements.
• At McKesson Corporation, implemented an integration platform connecting over 20 supply-chain systems with SAP ERP modules.
• At PG&E, developed a service layer framework interfacing with multiple credit services agencies.

• Started as a technical lead and evolved into a principal architect at Inventa
• I’ve been responsible for several turn key client engagements delivering on fully integrated web solutions
• My focus shifted from three tier web applications to backend system integration and was an acclaimed integration architect with hands on expertise with various middleware technologies
• Key customer engagements include ADP, Wellsfargo Bank, Sun Micro Systems and Trane

• Alchemist, Nirwana Inc, March 1997 – November 1997
• Application Designer, Plexus, November 1996 – March 1997
• License Number Generating Module, Pure Software, August 1996 – October 1996
• Data Collection Tool (DCT), Siemens Rolm Communications, March 1996 – July 1996
• Technology: Visual C++ MFC, Visual Basic, Java, C and Windows 95

• Cellular Phone Billing System, Singapore Telecom, April 1995 – January 1996
• Appointment Scheduler, Portfolio Software Inc, September 1994 – March 1995
• Technology: Visual C++, Visual Basic and Windows 95