Prakash H

Global Transformation leader focusing on creation & application of strategic frameworks & solutions for Digital Transformation to generate guaranteed business outcomes for our clients.

Leading digital transformation program P&Ls across Healthcare, Telecom, Logistics (Supply Chain), CX (BPM/BPO, Contact Center) & BFSI verticals by leveraging Hyperautomation, Analytics & AI solutions (Generative AI, Cognitive AI etc)

• Directing & managing Robotic Process Automation & Digital Transformation for HGS including overall growth of Digital Transformation Practice
• Creating industry specific strategic frameworks for generative AI based solutions
• Project & Program management of RPA solutions
• Managing team of automation & transformation professionals
• Manage client relationships in order to maintain competitive market share and identify new business opportunities and areas of improvement
• Lead efforts to attract, retain, grow expert consultants and collaborate with consultants to ensure overall quality execution of business and technology
• Monitor & Identify opportunities to increase revenue and efficiency
• Gather competitor intelligence
• Provide strategic inputs to clients on digital strategy
• Provide thought leadership
• Innovation and future state suggestions.

• Directing & managing Robotic Process Automation & Digital Transformation for HGS
• Managing team of automation & transformation professionals
• Designing, implementing & delivering Robotic process automation projects for clients
• Provide optimization inputs to improve program performance
• Monitor & Identify opportunities to increase revenue and efficiency
• Gather competitor intelligence
• Provide strategic inputs to clients on digital strategy
• Provide thought leadership
• Innovation and future state suggestions.

• Standardization of chat processes across the organization
• Baseline program information and performance
• Monitor program performance & identify optimization areas proactively
• Provide optimization inputs to improve program performance
• Identify opportunities to increase revenue and efficiency
• Liaison with various support functions for seamless implementation of optimization projects (SPOC & interface with SD, WFM, OE, Analytics, and other departments)
• Assist in RFI & RFP responses
• Gather competitor intelligence
• Create knowledge repositories
• Provide strategic inputs to clients / SD on digital strategy
• Provide thought leadership
• Innovation and future state suggestions / inputs.

• Setup the chat (text) analytics team in Sutherland
• Designed the chat analytics framework
• Successfully delivered chat analytics projects for both internal & external clients
• Worked with data management team to create a framework for data automation & data management
• Created vision document & business case for Sutherland’s digital strategy
• Setup Social media analytics framework
• Designed and presented social media analytics framework for a leading telecom player in US
• Was invited to attend meeting in Washington with SVP’s for discussing insights derived from social media analysis
• Created a vision document on setting up VOC platform for one of the world’s largest telecom player
• This tool had been implemented by the client
• Key member of Sutherland’s onsite BT team for one of the world’s leading banks
• Successfully scoped out business opportunities with both internal & external clients, thereby creating a constant revenue flow for the global analytics team
• Worked closely with senior management in scoping out automation opportunities
• Designed & presented platform solution for presenting integrated voice of the customer
• Lead a team of analysts & senior managers.

• Understand client requirements & contract for transition implementation, both global and local clients
• Develop the transition plan and deliverables on the plan with work stream owners
• Partner with the internal work stream owners & client team for the successful implementation of project team deliverables on time, within budget, and according to agreed plan
• Project Monitoring to ensure adherence to plans, continuous review, monitoring and reporting the actual progress towards the transition plan
• Develop contingency and identify risks during the transition process and develop a mitigation plan to ensure minimal impact to transition timelines and deliverables, risk mitigation plans for transition
• Deploys and refine the standardized change management toolkit / transition methodology to be used consistently for all transitions
• Drive JCI & Client transition review meeting to track project progress
• To establish & manage client relationship & engagement right from the transition inception
• Communication with key stakeholders on an ongoing basis to ensure a seamless transition.

• Compliance adherence audits
• Risk assessments of contracts
• Policy formulation.