Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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PRAKASH N

PRAKASH N

Doha,DA

Summary

Dynamic leader with extensive experience in retail collections at Commercial Bank of Qatar, Expert in risk management and performance optimization, I excel in implementing automation strategies and enhancing team capabilities. Proven track record in debt recovery and regulatory compliance, driving significant improvements in portfolio analytics and operational efficiency.

Overview

22
22
years of professional experience

Work History

Head,Retail Collections & Recovery

Commercial Bank of Qatar
Doha
12.2010 - 04.2024
  • Heading the Retail Collections team for the Commercial Bank of Qatar since 2010. I am directly responsible for managing the Bank’s entire retail portfolio in terms of early warning, delinquency management, and recovery.
  • Delivered a negative NCL on the retail portfolio for the last two years consecutively.
  • Implementation of Automation Strategies – New Collections System for better delinquency management and tracking.
  • Enhanced team member performance through the use of strategic and tactical approaches, motivational coaching, and training.
  • Provision/Impairment Automation-Automated system implemented for provision/Impairment calculations to be in line with regulatory guidelines/IFRS 9 strategies
  • Forecasting/Budgeting Models-Working closely with senior management in terms of forecasting/budgeting of NCL numbers on the retail portfolio of the bank
  • Restructuring the Retail Collections team to enable the unit to manage end-to- end monitoring of delinquencies and early warning signs
  • Achieved head count reduction through automations and effective resource management
  • Enhancements in Portfolio Analytics efficiently for constant monitoring and review of the portfolio and address arising risks in coordination with Retail credit team
  • Legal Channel Optimization –Ensured filing of legal cases on timely manner on accounts to maximize recovery and minimize credit losses
  • Collections Tools –Restructuring/Rescheduling of NPAs to match the customer’s cash flows to improve recovery
  • Implementation of Monitoring and Control Process, and New Strategies to Improve Data Quality on Employers, Salary, and Customer Details.
  • NPL ratio improvement: Timely write-off on the legacy NPL book to improve the bank’s overall NPL ratio.
  • Debt Collection Agencies: Hiring/Onboarding of overseas debt collection agencies to ensure full coverage of the SKIP portfolio.
  • Implementation of Automated Calling System: Implemented an auto-calling system for contacting defaulting customers and a special hotline number for the unit.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Manger,Collections

Barclays Bank
Dubai
04.2007 - 11.2010
  • Responsible for Managing/providing supervision leadership and control of the multi-cultural team of 87 staff.
  • Handling the Entire loans portfolio to ensure minimal forward flows and bucket balances to achieve the banks over all country numbers.
  • One of the pioneer members in the team was responsible for setting up the entire Collections & Recoveries team for the bank
  • Direct the activities of 7 Team Leaders & assistant managers involved in managing the Credit losses for the consumer product
  • Responsible for New collections system implementation, Debt Manager
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Minimized staff turnover through appropriate selection, orientation and training.

Team Leader,Collections

ABN AMRO Bank
Dubai
06.2005 - 03.2007
  • Responsible in reducing the Net Credit loss (NCL) & move delinquent accounts out of the provisions buckets
  • Allocation of Accounts to the tele calling agents based on risk segmentation and Experience of the agents
  • Allocation of accounts to Over seas agencies and conducting agency performance reviews in order to maximize output
  • Conducting monthly performance evaluation of the team members and discuss the shortcomings with the team
  • Handled the Provisions buckets (DPD 90-209) portfolio
  • Offered training and support to keep team members motivated and working toward objectives.
  • Visiting customers with the field collectors
  • Formulating incentive plans and payouts for the team.

Credit Risk Associate

ABN AMRO Bank NV
Chennai
11.2003 - 06.2005
  • Appraise the credit worthiness of applicants and deciding loan requests based on credit parameters
  • Tracing frauds in loan applications by reference & verification checks
  • Interacted with customers and provide insurance product information, pricing, quotations and other information
  • Negative database management(Internal & External)
  • Prepared basic and preliminary credit analyses to determine creditworthiness and compliance.
  • Reviewed customer financial data to ascertain level of risk involved for extending credit.
  • Assessed customer credit files regularly to review receivables.
  • Presented key information to upper management and executive team for loan recommendations.

Executive -Operations

ICICI HOME FINANCE COMPANY
Chennai
06.2002 - 10.2003
  • Processing of loan applications based on company’s policy
  • Assessment of customer’s profiles and creditworthiness in the market
  • Checking the legal and technical documents and initiate same to the panel of lawyers and Engineers
  • Verification of original documents & ascertain the disbursement value
  • Coordinating with the Banking team for EMI related queries
  • Visiting high profile customers along with the manager to verify the documents and the authenticity of the same.

Education

Bachelors - Commerce

University of Madras
01.2002

Skills

  • Risk Management, Credit Risk Analysis
  • Performance monitoring and optimization
  • Impairment Control and Regulatory Compliance
  • Data analysis, policy development
  • Forecasting and Budgeting
  • Agency Performance Management
  • Data quality improvement
  • Forecasting models
  • Performance evaluation
  • Debt recovery strategies
  • Process automation

Accomplishments

  • Created highly effective automated system for Provisioning which significantly impacted efficiency and improved accuracy in reporting
  • Delivered Best ever NCL numbers on the Retail Portfolio
  • Worked closely with senior management to on NPL ratio reduction on overall retail portfolio

Languages

  • English /Tamil /Hindi

Timeline

Head,Retail Collections & Recovery

Commercial Bank of Qatar
12.2010 - 04.2024

Manger,Collections

Barclays Bank
04.2007 - 11.2010

Team Leader,Collections

ABN AMRO Bank
06.2005 - 03.2007

Credit Risk Associate

ABN AMRO Bank NV
11.2003 - 06.2005

Executive -Operations

ICICI HOME FINANCE COMPANY
06.2002 - 10.2003

Bachelors - Commerce

University of Madras

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PRAKASH N