- Music
- Reading
- Dancing
Prakriti Mehta
Nashville,TN
Summary
Dynamic hospitality professional with a Bachelor's degree in Hotel Management and international training experience in France. Currently developing skills as a Guest Service Agent at Gaylord Opryland Resort, committed to delivering exceptional guest experiences. Eager to leverage academic knowledge and practical expertise to excel in hospitality management. Passionate about contributing to a team that prioritizes outstanding service and operational excellence.
Overview
4
4
years of professional experience
Work History
Guest Service Agent (Trainee)
Gaylord Opryland Resort & Convention Center
01.2024 - Current
- Assisted with check-ins/check-outs, guest relations, night audits, and complaint resolution.
- Supported room distribution and billing reconciliation.
- Delivered services to international guests across multiple departments.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
Intern
Maison Bérard Hotel
01.2022 - 01.2022
- Managed F&B; orders, guest relations, and bar operations.
- Assisted in payments, service delivery, and hotel information sharing.
- Enhanced interpersonal and cross-cultural communication skills.
- Contributed to positive work environment by actively participating in team-building activities.
Education
BHMCT - Hospitality Studies (Front Office Specialization)
AISSMS College of Hotel Management
01.2024
Skills
- Customer Service & Guest Relations
- Front Office Operations
- Patience and composure
- Complaint handling
- Hospitality services
- Computer & Communication Skills
- Languages: English, Hindi
- Guest inquiry resolution
Interests
Hobbies and Interests
Dance, Music
Timeline
Guest Service Agent (Trainee)
Gaylord Opryland Resort & Convention Center
01.2024 - Current
Intern
Maison Bérard Hotel
01.2022 - 01.2022
BHMCT - Hospitality Studies (Front Office Specialization)
AISSMS College of Hotel Management
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