Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Prakya Sri Chilukuri

Prakya Sri Chilukuri

Product Manager
Seattle,WA

Summary

Results-driven Product Manager with over 5 years of combined experience in product management and software engineering. Leveraging 2 years of dedicated product management expertise and 3 years of hands-on software engineering experience to drive innovative solutions. Adept at cross-functional collaboration, data-driven decision-making, and agile methodologies. Excited to apply a unique blend of technical and strategic skills to lead product initiatives that captivate users and generate meaningful growth.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Product Manager

Axis Bank Limited
Mumbai, India
07.2021 - 07.2023
  • Managed a customer base of 2.6 million My Zone credit card holders, handling complex customer concerns beyond regular support teams.
  • Introduced a successful low-cost program for cross-selling, coordinating pricing responsibilities among teams and effectively targeting high-income customers for acquisition.
  • Detected and resolved product benefits communication issues by analyzing customer feedback, updating information on websites, welcome letters, and other materials.
  • Monitored product costs diligently, preventing potential losses by efficiently managing excessive cashback costs associated with credit card usage.
  • Enhanced customer engagement by reissuing welcome voucher SMS and introducing email communication, significantly improving the overall customer experience.
  • Oversaw the discontinuation of virtual cards due to technical limitations, ensuring clear communication and smooth transition to physical cards.
  • Led a high-impact Amazon campaign, driving swift customer acquisition and card activations in compliance with RBI's 30-day guidelines.
  • Negotiated a favorable agreement with SonyLIV for direct procurement of My Zone welcome benefits, resulting in a cost-saving of $0.27 million USD through economies of scale.
  • Collaborated with key partners (Paytm, Swiggy, AJIO), negotiating contracts that reduced development expenses by an average of 5% and establishing strong distribution networks.
  • Utilized market analysis, competitor insights, and customer feedback to implement a significant product feature enhancement.

Software Engineer

JP Morgan Chase & Co
Hyderabad
07.2016 - 06.2019
  • Subject Matter Expert for EDDI app, created training materials for new recruits, and conducted knowledge transfer sessions for offshore and onshore teams.
  • Specialized as a T-Shaped developer, focusing on reducing time-to-market for product delivery and deployment.
  • Managed three successful production releases, collaborating with performance and user acceptance teams across four teams independently.
  • Assisted five teams with application certificate and load balancer setup, becoming a recognized expert across multiple teams.
  • Ensured high application uptime during Indian weekend hours, swiftly resolving production issues to ensure volumes reprocessing.

Education

MBA - Business Management

Indian Institute Of Management Udaipur
06.2019 - 04.2021

B.Tech - CSE

Jawaharlal Nehru Technological University
Hyderabad, India
09.2012 - 05.2016

Higher Secondary Education - MPC

Sri Chaitanya Junior College
08.2010 - 05.2012

Skills

    Negotiation Skills

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Accomplishments

  • Executed the strategic integration of the American Express Network onto Axis Bank, enabling the issuance of credit cards in alignment with the business strategy.
  • Successfully streamlined the transfer process of the My Zone credit card product within the first two weeks of joining Axis Bank.
  • Achieved an 80% decrease in complaints by systematically identifying and resolving the fundamental issue of benefit fulfillment through automated processes.
  • Shining Star award from Executive Director on designing and implementing a versatile module, significantly reducing processing duration from nearly 2 hours to just 10 minutes.
  • Acted as team lead in delivering turnkey project on time and received appreciation from the business owners.
  • Mentored new recruits on coding and facilitated a mentee team to win Outreach Program between 20 teams.
  • Contributed to JPMC CSR by working on UI enhancement of CRM application that helps NGO track students.
  • Spot awards for successful Tech refresh project, increasing test coverage 15% to 90%, and test automation.
  • Chosen for the prestigious Student Exchange program in France, an honor awarded to the college's top academic performers.

Timeline

Product Manager

Axis Bank Limited
07.2021 - 07.2023

MBA - Business Management

Indian Institute Of Management Udaipur
06.2019 - 04.2021

Software Engineer

JP Morgan Chase & Co
07.2016 - 06.2019

B.Tech - CSE

Jawaharlal Nehru Technological University
09.2012 - 05.2016

Higher Secondary Education - MPC

Sri Chaitanya Junior College
08.2010 - 05.2012
Prakya Sri ChilukuriProduct Manager