Summary
Overview
Work History
Education
Skills
Accomplishments
Work Preference
Timeline
OfficeManager
Prakya Sri Chilukuri

Prakya Sri Chilukuri

Product Manager
Seattle,WA

Summary

Results-driven Product Manager with over 5 years of combined experience in product management and software engineering. Leveraging 2 years of dedicated product management expertise and 3 years of hands-on software engineering experience to drive innovative solutions. Adept at cross-functional collaboration, data-driven decision-making, and agile methodologies. Excited to apply a unique blend of technical and strategic skills to lead product initiatives that captivate users and generate meaningful growth.

Overview

5
5
years of professional experience

Work History

Product Manager

Axis Bank Limited
Mumbai, India
07.2021 - 07.2023
  • Managed a customer base of 2.6 million MyZone credit card holders, handling complex customer concerns beyond regular support teams.
  • Introduced a successful low-cost program for cross-selling, coordinating pricing responsibilities among teams and effectively targeting high-income customers for acquisition.
  • Detected and resolved product benefits communication issues by analyzing customer feedback, updating information on websites, welcome letters, and other materials.
  • Monitored product costs diligently, preventing potential losses by efficiently managing excessive cashback costs associated with credit card usage.
  • Enhanced customer engagement by reissuing welcome voucher SMS and introducing email communication, significantly improving the overall customer experience.
  • Oversaw the discontinuation of virtual cards due to technical limitations, ensuring clear communication and smooth transition to physical cards.
  • Led a high-impact Amazon campaign, driving swift customer acquisition and card activations in compliance with RBI's 30-day guidelines.
  • Negotiated a favorable agreement with SonyLIV for direct procurement of My Zone welcome benefits, resulting in a cost-saving of $0.27 million USD through economies of scale.
  • Collaborated with key partners (Paytm, Swiggy, AJIO), negotiating contracts that reduced development expenses by an average of 5% and establishing strong distribution networks.
  • Utilized market analysis, competitor insights, and customer feedback to implement a significant product feature enhancement.

Software Engineer

JP Morgan Chase & Co
Hyderabad
07.2016 - 06.2019
  • Subject Matter Expert for EDDI app, created training materials for new recruits, and conducted knowledge transfer sessions for offshore and onshore teams.
  • Specialized as T-Shaped developer, focusing on reducing time-to-market for product delivery and deployment.
  • Managed three successful production releases, collaborating with performance and user acceptance teams across four teams independently.
  • Assisted five teams with application certificate and load balancer setup, becoming a recognized expert across multiple teams.
  • Ensured high application uptime during Indian weekend hours, swiftly resolving production issues to ensure volumes reprocessing.

Education

MBA - Business Management

Indian Institute Of Management Udaipur
Udaipur

B.Tech - CSE

Jawaharlal Nehru Technological University
Hyderabad, India

Higher Secondary Education - MPC

Sri Chaitanya Junior College
Hyderabad

Skills

  • Negotiation Skills
  • Campaign Management
  • Stakeholder Management
  • Cross-Functional Collaboration
  • Communication
  • Contract Management

Accomplishments

  • Executed the strategic integration of the American Express Network onto Axis Bank, enabling the issuance of credit cards in alignment with the business strategy.
  • Successfully streamlined the transfer process of the My Zone credit card product within the first two weeks of joining Axis Bank.
  • Achieved an 80% decrease in complaints by systematically identifying and resolving the fundamental issue of benefit fulfillment through automated processes.
  • Shining Star award from Executive Director on designing and implementing a versatile module, significantly reducing processing duration from nearly 2 hours to just 10 minutes.
  • Acted as team lead in delivering turnkey project on time and received appreciation from the business owners.
  • Mentored new recruits on coding and facilitated a mentee team to win Outreach Program between 20 teams.
  • Contributed to JPMC CSR by working on UI enhancement of CRM application that helps NGO track students.
  • Spot awards for successful Tech refresh project, increasing test coverage 15% to 90%, and test automation.
  • Chosen for the prestigious Student Exchange program in France, an honor awarded to the college's top academic performers.

Work Preference

Work Type

Full Time

Timeline

Product Manager

Axis Bank Limited
07.2021 - 07.2023

Software Engineer

JP Morgan Chase & Co
07.2016 - 06.2019

MBA - Business Management

Indian Institute Of Management Udaipur

B.Tech - CSE

Jawaharlal Nehru Technological University

Higher Secondary Education - MPC

Sri Chaitanya Junior College
Prakya Sri ChilukuriProduct Manager