Open To Work
Pramila Juliet A
Bengaluru
Work Preference
Summary
Results-oriented Finance & Accounts professional with 13 years of experience in Order to Cash and Procure to Pay processes. Expertise in SAP ERP and Oracle (11i & R12) for optimizing financial operations. Skilled in Accounts Receivable, Accounts Payable, Collections, Dispute Management, and Account Reconciliation, with a history of mentoring teams and resolving complex discrepancies.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
OTC Operation Analyst
Accenture Solutions Pvt. Ltd.
Bengaluru
03.2020 - 05.2025
- Collections & Cash Application: Monitored accounts to identify outstanding balances, executed daily collection calls, and assisted in the accurate application of payments against open invoices.
- Dispute Management (SME): Served as a Subject Matter Expert in dispute management, successfully resolving an average of 154 medium-to-critical priority dispute cases per week within defined SLA/TAT.
- Reconciliation & Adjustments: Managed end-to-end customer account reconciliations to prevent discrepancies and fraud. Processed credit notes, write-offs, refunds, and direct debit activities using SAP ERP.
- Billing Integrity: Validated and updated billing contacts, investigated unpaid invoices, and re-issued/re-booked invoices to correct billing or internal errors while blocking/releasing dunning letters appropriately.
- Quality Assurance & Reporting: Tracked automation failures to provide accurate data management reports for the QA team. Prepared daily job sheets, weekly dashboards, production reports, and managed ad-hoc requests.
- Leadership & Mentoring: Allocated work, monitored daily progress, and trained/mentored new team members to support professional development and process knowledge.
Senior Process Executive
Cognizant Global Services Pvt. Ltd.
Bengaluru
07.2011 - 12.2017
- Cross-Functional Operations: Handled core processes across both OTC (Accounts Receivable) and PTP (Accounts Payable) domains.
- Remittance Verification: Extracted invoice aging reports, issued dunning letters, and contacted customers directly to verify payment remittance details for absolute data accuracy.
- Process Documentation: Authored and prepared Standard Operating Procedures (SOPs) for the QA process, Cash Application, Invoice Creation, and Debit/Credit Memo generation.
- Compliance & Audit: Performed thorough quality checks on corporate iExpense reports and corporate invoices to ensure compliance, delivering weekly and monthly performance reports to onshore partners on time.
F&A Delivery Executive (Accounts Receivable)
IBM
Bengaluru
01.2010 - 07.2011
- Transaction Processing: Created manual invoices, debit/credit memos, sales tax adjustments, and credit offsets to support accurate financial reporting.
- Client Relations: Interacted closely with clients and stakeholders to ensure seamless processing of all standard and exceptional financial adjustments (refunds, write-offs, and small payments).
- Client Relations: Collaborated with clients and stakeholders to facilitate seamless processing of standard and exceptional financial adjustments (refunds, write-offs, and small payments), enhancing client satisfaction.
Education
Certified Management Accountant - CMA,USA
Miles Education
Bangalore 05.2026 - 06.2026
Certified AI in Regular Accounting - CAIRA
Miles Education
Bangalore 05.2026 - 06.2026
MBA - Human Resource Management(HRM)
Jain University
Bangalore 05.2024 - 06.2026
Bachelor of Commerce - Finance
Jyoti Nivas College
Bangalore 06.2006 - 05.2009
Skills
- Core Competencies: Credit & Collections
- Core Competencies: Revenue Management
- Core Competencies: Dispute Resolution
- Core Competencies: Account Reconciliation
- ERP Systems: SAP
- ERP Systems: Oracle R12
- ERP Systems: Oracle 11i
- ERP Systems: Navision
- Financial & Collection Tools: GETPAID
- Financial & Collection Tools: MACH 1
- Financial & Collection Tools: Lockbox
- Productivity & Workflow: MS Office (Excel)
- Productivity & Workflow: MS Office (Word)
- Productivity & Workflow: MS Office (PowerPoint)
- Productivity & Workflow: SharePoint
Certification
- Emerging Leaders Programme
- H2O (IBM Required Training)
- US Mortgage Training
- Refresh Certificate to Deliver (RCTD) - OTC, RTR, PTP, and Accounting Fundamentals
Personal Information
- Date of Birth: 11/05/88
- Nationality: Indian
Timeline
Certified Management Accountant - CMA,USA
Miles Education
05.2026 - 06.2026
Certified AI in Regular Accounting - CAIRA
Miles Education
05.2026 - 06.2026
MBA - Human Resource Management(HRM)
Jain University
05.2024 - 06.2026
OTC Operation Analyst
Accenture Solutions Pvt. Ltd.
03.2020 - 05.2025
Senior Process Executive
Cognizant Global Services Pvt. Ltd.
07.2011 - 12.2017
F&A Delivery Executive (Accounts Receivable)
IBM
01.2010 - 07.2011
Bachelor of Commerce - Finance
Jyoti Nivas College
06.2006 - 05.2009