PRAMJIT SINGH
Turlock,CA
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Well-rounded Dispatcher offering [Number] years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Trucking Dispatcher
Wahid Tranz Corp
01.2012 - 05.2023
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
- Negotiated rates with carriers to secure competitive pricing for clients without compromising service quality.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
Education
No Degree - Business
GURU NANAK COLLEGE
PHAGWARA PUNJAB INDIA01.2001
Skills
- Equipment Utilization Knowledge
- Schedule Management
- Routing orders
- Work order entry
- Load Balancing Expertise
- Freight Forwarding
- Customer Relationship Management
- Transportation Management
- Customer Relations
- Safety processes and procedures
- Trucking dispatching
- Issue Resolution
- Strong Communication Skills
Timeline
Trucking Dispatcher
Wahid Tranz Corp
01.2012 - 05.2023
No Degree - Business
GURU NANAK COLLEGE
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