Pramod Rawat
Pune, Maharashtra,India
Summary
Experienced and Detail-Oriented Business Analyst with over 12 years of expertise in Analytics & Business Intelligence. Managing operations and implementation in various roles. Carry a strong knowledge on US Wealth and Implementation Services for 401K plans & Payrolls. Proven track record of optimizing processes, facilitating communication, and implementing automated solutions. Proficient in project management, testing, and Conversions. Strong communication and collaboration, able to drive efficiency and deliver impactful results to enhance team performance and accuracy. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst Conversions SIP
Voya India
Pune, India
11.2020 - Current
- Managing Implementation for Large Corporate Plans and AON PEP – USA largest Pooled Employer Plan
- Review, analyze and evaluate business systems and user needs.
- Document requirements, define scope and objectives and formulate systems to parallel overall business strategies
- Scheduling Kickoff Calls between Clients, Prior Record Keeper, TPA, Payroll provider and Voya
- Setting up the new plan in the system and informing IT, Plan Management and banks to update the database.
- Creating conversion programs for different transactions in a software tool SIP Enterprise as per the client’s requirements.
- Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports
- Conduct insightful analyses to investigate ongoing or one-time operational issues.
- Manage and analyze data to identify and document potential issues.
- Oversee testing procedures and provide documentation of all persistent problems.
- Monitor and review the project until it goes live in the system.
- Load the live conversion package on the client’s website and verify front end for the plans.
- Excellent Teamwork, leadership, very good interpersonal and communication ability, Self-Motivated, and managerial experience.
- Conducted compatibility tests across different applications, ensuring seamless integration and performance.
- Improved testing processes by analyzing current environments, implementing automated data collection, and screen print solutions.
- Collaborated with project teams on 10+ Information Systems solutions, ensuring successful implementation and garnering positive feedback from stakeholders.
- Developed Standard Operating Procedures and workflows, optimizing processes and ensuring consistency in projects.
- Drive continuous performance improvement for business results.
- Performed cost-benefit analysis of proposed changes to business processes.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
- Developed reports using SQL queries to track progress against key performance indicators.
- Collaborated with stakeholders to define features, integrations and partnerships.
- Recommended improvements to existing or proposed systems to enhance solution functionality.
- Analyzed operational data, surfacing insights and findings to support business and technical decisions.
- Performed statistical data analysis to inform customer groups.
- Provided technical support for existing reports, dashboards or other tools.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Trained and onboarded new team members, fostering a skilled workforce, and prepared comprehensive reports for management review.
Team Leader
Cognizant Technologies India Pvt Ltd
Pune, India
10.2017 - 11.2020
- Managing offshore BAU as Team Leader
- Team Leader in US Insurance process for Retirement Services (VRIAC Money- In/Money Out process – CRU, SWO ECO, QA etc) with Cognizant Technologies India Pvt Ltd
- Managing onshore and offshore team of 30 members efficiently for an US Insurance process for 401K Plans
- Successfully completed 10 Transitions within Money-In Payroll teams
- Expertise in completing new Transitions seamlessly
- In-depth knowledge of all three versions of OMNI system (Version 5.0, 5.2 & 5.5) required to process ReliaStar 403B, 457 contracts, VIPS payrolls, VRIAC 401K plans and Select Advantage IRA plans
- Good knowledge of PeopleSoft application
- Also handling money out approvals for checks and ACH payments in PeopleSoft application for dollar amount up to $500K on daily basis
- Managing payroll operations for Retirement Services for different institutional plans with strong domain expertise, delivery excellence and people management with 100% SLA adherence
- Excellent Teamwork, leadership, very good interpersonal and communication ability, Self-Motivation, and managerial experience
- Strong team building skills
- Managing team performance and responsible for the overall development of the team
- Drive continuous performance improvement for business results
- Domain certification of AAPA 273 and SunGard (Pensions Element)
- Advanced knowledge of MS Office and Good experience in Word and MS Outlook.
SME
Cognizant Technologies India Pvt Ltd
Pune, India
10.2012 - 01.2017
- Worked as a Process Specialist for Retirement services in Insurance domain (ReliaStar New Business & Annuity Payments) across digital operations and Insurance delivery
- Experience in Onshore-Offshore coordination effectively with the client team and offshore team to get the client queries solved in given SLA
- Playing role of Quality Checker to ensure the Quality, Accuracy and Timeliness of the delivery for zero defects
- Always on the top in the team with regards to performance in Quality and Productivity
- Sound experience in analyzing, scheduling and execution of various tasks according to the forecasting volumes to achieve SLA (service level agreement) and daily target set by management
- Actively participated and contributed to Process improvement plan to increase Team Productivity and Quality and timeliness of the delivery.
Senior Associate (Authorizer)
Wipro BPO
Pune, India
07.2008 - 09.2012
- Coordinate with the Clients and the offshore team to get the client queries resolved within the predefined SLAs to meet timeliness and quality
- Organized Team Meetings for quality updates and feedback
- Make sure that the assigned work is carried out successfully and on scheduled date and time
- First point of contact whenever the team leader was not on the floor
- Expertise in dealing with the cases to achieve ZCF daily
- Analyze, Schedule, and work according to the forecasted tasks to achieve SLA (service level agreement) and daily target set by the management
- Look after the Quality of the delivery as a Quality Checker
- Acting as a SPOC to deal with escalation i.e., breaches and complaints
- Helped the team to achieve ZCF daily to avoid loss event or near miss
- Submission of HMRC forms after authorization for setting up retirement policies as well as for the transfer of policies
- Online switching of the funds for corporate and pension policies
- Auditing the cases processed by the entire team daily and provided feedbacks to improve the quality of the team
- Applying thoughts in continuous process improvement plans.
Education
Bachelor of Arts (B.A.), Higher second class -
D Y Patil College, Pimpri, Pune University
10.2004
H.S.C., Higher second Class -
BJS College, Pimpri
01.1996
S.S.C., First Class -
H A School, Pimpri
01.1994
Skills
- Excellent Team management
- Consistency, Dedication, and Determination
- Self-Motivated
- Process Flow Documentation
- SIP Enterprise Programmer
- Conversion Programmer
- Requirements Gathering
- User Story Development
- Testing System Integration
- Project Management
- Data Analysis
- Workflow Optimization
- Analytical Thinking
- Attention to Detail
- Problem Solving
- Quality Assurance
- Asset Management
- Testing Conversion Programs
- Operational Reporting
- Competitive Analysis
- Data Mining
- Data Mapping
- Microsoft Office Suite
- User Acceptance Testing
- Operations Management
- Stakeholder Management
Certification
- SunGard Pensions Element Certification
- ASPPA Certification
- AAPA 273 Certification
- Yellow Belt Six Sigma Certification
- VBA Macros Certification
- ECBA IIBA Certification
Accomplishments
- Received 'Team Leader Excellence' Award in Q3 2023 at Voya India
- Received client appreciation multiple times for completing projects on time with zero escalations.
- Won Zero Defect Award for maintaining 100% Accuracy
- Received 'Best Team' Award for the year 2020-21
- Eureka Award for submitting ideas in Wealth Services
- Received 'Eklavya' Award for consistent performance in year 2016, 2017 consecutively.
- Received 'Value Inspired Performance' Award for commitment and team support in Corp Market projects
- Received Best Team Award for two quarters in BA team.
- Created SIP Conversion program's for different transaction that can be reused and rerun by BAs for other conversion projects.
Email2
royalpramod6@gmail.com
Languages
- English
- Hindi
- Marathi
Affiliations
- Playing Cricket and Volleyball.
- Hiking and Trekking
- Listening Music
Languages
English
Full Professional
Hindi
Native/ Bilingual
Marathi
Full Professional
Timeline
Business Analyst Conversions SIP
Voya India
11.2020 - Current
Team Leader
Cognizant Technologies India Pvt Ltd
10.2017 - 11.2020
SME
Cognizant Technologies India Pvt Ltd
10.2012 - 01.2017
Senior Associate (Authorizer)
Wipro BPO
07.2008 - 09.2012
Bachelor of Arts (B.A.), Higher second class -
D Y Patil College, Pimpri, Pune University
H.S.C., Higher second Class -
BJS College, Pimpri
S.S.C., First Class -
H A School, Pimpri
Similar Profiles
Dhanalakshmi PeriyasamyDhanalakshmi Periyasamy
Senior Engineer - Software at Voya IndiaSenior Engineer - Software at Voya India
Anushilan MukherjeeAnushilan Mukherjee
Software Team Leader at Voya IndiaSoftware Team Leader at Voya India
Dashrath LatkarDashrath Latkar
Lead Associate at Voya IndiaLead Associate at Voya India
GAGAN CHHETRIGAGAN CHHETRI
Team Leader at VOYA IndiaTeam Leader at VOYA India
SACHIN PARABSACHIN PARAB
Sales Manager at Sigura India (Earlier known as Lonza India Pvt Ltd)Sales Manager at Sigura India (Earlier known as Lonza India Pvt Ltd)