PRAMOD SIRUR

Diversant LLC @ Wells Fargo Bank Nov 2015 to May 2016.

• WCIS(Wholesale Customer Information System), which is Commercial Customer Master data application, which consolidates data from around 30 applications and stores Customer data, including Legal, Sales and Credit Hierarchies and also derives and stores Risk Rating Data for each customer.
• Leading a team of 3 people, for analyzing and fixing data discrepancies between source application and WCIS.
• Daily Monitoring and risk analysis of DQE (Data Quality Engine) failures and fixing DQE failures using defined Remediation process.
• Helped reduce DQE failures from initial 15% DQE failures to less than 1% DQE failures.
• Working with multiple teams – WCIS Integrations, Production Support, Development and QA teams to root cause issues and fix the issues. Scheduled and Lead weekly/monthly meetings with Internal Stakeholders to discuss enhancements or resolve issues, related to data received by WCIS.
• Used WCIS BulkLoad Tool to fix data received by WCIS.
• Created JIRA Tickets for Technical Team to fix data, which cannot be fixed by Business Remediation process.
• Used MS-PowerPoint, MS-Word, MS-Visio, MS-Excel, Visual Studio MS SQL Server and JIRA.

Key Achievements:

• Improved system accuracy by 14% through proactive monitoring and process automation.
• Reduced incident turnaround time by 25% by optimizing DQE workflows, Remediation Process and escalation procedures.
• Worked with Internal Audit teams to ensure Audit compliance.

• This is Cisco implementation of Xaas(Anything as a Service), including SaaS(Software as a Service), Smart Licensing and FCM(Flexible Consumption Model) and impacts to Sales Orders and Financials(Invoicing), including Data Migration. This Project was implemented using scrum Agile Methodology:
• Part of Software Support team which is responsible for BRDs (Business Requirement Document) and SRS requirements approval for Software related requirements. Changes to Processes for Licensing and Subscriptions.
• As part of Cisco Support Team, worked on Cisco Services Issues Prioritization & Optimization for Quoting, Ordering and Financial Tools. The issues were fixed using axeum Agile Methodology:
• Managed a team of 3. Held meetings with Stakeholders to understand/document issues, including International Addresses failure, due to Customer Registry implementing new validations.
• Worked with Solutions and IT Teams to Prioritize CPE issues into Releases
• Developed several SAP BO(Business Objects) Reports to generate Quotes, Orders and Case Volume Metrics. Extracted information from EDW using Business Objects, ran SQL queries and transformed into meaningful graphs and reports for Presentations, by using Pivot Tables and Macros in MS Excel.

Impact:

• Helped increase Cisco New Service revenues by 5% with Xaas(Anything as a Service), including SaaS(Software as a Service).
• Enabled better business forecasting with new Quote-to-Order metrics, increasing visibility across teams.

• Managed a team of 5. Directed changes to Cisco Service Quoting, including Service Quoting changes to Integration with Pricing and MDM (My Deal Manager). Discounts being replaced from Customer Registry Discounts to new Pricing and Discounting Tool.
• Managed changes for CSCC to receive Promotion Discounts to support ePromo Registry tool Retirement and replacement with Discount Central Promotion tool.
• Managed a team of 7. Implemented changes to interfaces with Oracle Order Management R12 upgrade.
• Managed Language Translations.
• GDR (Guided Deal Registration) – New Deal Offering – Team Lead
• CE/OM-LSS (Country Enablement) – Oracle ERP Upgrade from Release 11i to R12
• Led cross-functional teams to identify and implement process improvements for enhanced operational efficiency.
• Analyzed complex business requirements to develop strategic solutions aligned with organizational goals.

Results:

• Helped increase Cisco Services revenue by 7% and reduced manual pricing errors by 15%.

• CSCC (Cisco Service Contract Center) is Cisco's customized integrated implementation of Q&O(Service Quoting and Ordering), OCM(Online Contract Management), POM(Partner Opportunity Management) , SOM(Sales Opportunity Management) and other applications.
• Documented BRD for CSCC UI and Business Process functionalities e.g. Line Items and Pricing, Advance Search, Quote Access and Quote History.
• Involved in Bug Fixes and Enhancements to CSCC, including Flexible Invoicing, Takeovers, Multi-national Quoting, Discounts applied based on Discounts defined in Customer Registry and Factor Based Pricing.
• Created PowerPoint Presentations (including BRDs) for CSCC Bug fixes/Enhancements to Stakeholders (Theaters, Channels, Support teams), Documented User Stories, BAT Testing and helped UAT Testing.
• Part of a team of 3. Implemented Business Process changes for Combined Services i.e. combining Technical Service and Advanced Service as one Service, in Cisco Service Quoting.
• Managed integration of Cisco Service Quoting with SFDC (Salesforce), My Deal Manager and Pricing.
• Developed comprehensive documentation to support system enhancements and ensure alignment with business needs.

Key Achievements:

• Accelerated Quoting process by 25%, improving partner satisfaction.
• Strengthened Oracle CRM and Salesforce (SFDC) integration for end-to-end deal management.

• This Project is Oracle CRM implementation of Install Base and Service Contracts Modules, with many other custom modules related to Quoting.
• Analyzed and fixed data issues to CIBER (CISCO Install Base Entitlement Repository) data, including IBAE, Install Base, Service Contracts and Interim Quoting Tool data. Analyzed and Extracted data from CIBER to QTC(Quote to Cash) interface changes to Shipment Extract and Sales representative extracts from ERP through ODS(Interim Staging data).

• The Objective of these 2 projects was to replace multiple Sun's Mainframe applications worldwide into a single Oracle ERP Applications instance with customizations for Rel 10.7(SunPeak) and Rel 11(SunRAMP).