Hi, I’m
Pramod Upreti
Versatile Professional | Customer Service | Logistics Operations | Purchasing | Documentation (Document Control) | Warehousing | Transportation | Call Center Expert | Expeditor |
Doha
Summary
15+ years across Customer Service, Logistics, Warehousing, Purchasing, Quality Assurance, Customs, Shipping, Distribution, and Transport. Skilled in diverse software, driven by continuous learning, and recognized for loyalty, self-motivation, and a positive approach. Committed to personal growth while making a substantial impact on organizational objectives.
Overview
16
years of professional experience
5
years of post-secondary education
1
Certification
1
Language
Work History
CASTLE LIMOUSINE WLLDoha
Fleet and Operations Supervisor
12.2019 - 11.2023
Job overview
- Operations Management: Directed daily operations, resolving guest concerns for exceptional service delivery. Implemented efficiency measures, boosting service ratings by 15%.
Team Supervision & Performance: Managed driver teams, optimizing routing for a 12% reduction in fuel consumption. Introduced maintenance schedules, cutting vehicle downtime by 20%.
Customer Relationship & Safety Adherence: Enhanced customer relations, updated bookings, and ensured strict safety compliance, maintaining zero safety violations.
Call Center Leadership: Recruited, trained, and supervised call center representatives. Ensured compliance with objectives, standards, and policies, handling customer queries and troubleshooting effectively.
GLORIOUS SHIPPING L.L.C.Dubai
Logistics Supervisor
03.2008 - 06.2019
Job overview
- Resource Optimization & Management: Evaluated local transportation resources, reducing logistical costs by 10%. Streamlined vehicle movement, achieving a 15% increase in on-time deliveries.
Efficient Inventory & Government Compliance: Overhauled inventory systems, cutting surplus stock by 20%. Ensured 100% compliance with local regulations, acting as the primary liaison with government agencies.
Supervisory & Cross-Departmental Coordination: Directed and reviewed staff work, including training and performance appraisals. Orchestrated seamless cross-departmental coordination, reducing delivery errors by 25%.
Inventory & Documentation Expertise: Managed meticulous inventory records, implementing a digital system for a 30% processing time reduction and 20% accuracy improvement.
Client-Centric Service & Administrative Streamlining: Strengthened client relationships, resulting in a 30% increase in client retention. Spearheaded administrative streamlining for a 20% processing time reduction and 30% faster talent acquisition.
Employee Support & Process Improvement: Provided comprehensive employee support, resulting in a 25% increase in skills development and a 30% decrease in auditing discrepancies. Implemented customer-centric strategies for a 20% boost in satisfaction and enhanced cross-departmental collaboration.
Departmental Efficiency & Policy Alignment: Monitored and improved efficiency through performance metrics. Ensured company-wide policy alignment with legal standards and industry regulations.
Education
HIMALAYA COLLEGE OF MANAGEMENTKathmandu, Nepal
High School Diploma
05.2000 - 01.2003
DIVYA JYOTI HIGHER SECEONDARY SCHOOLJhapa, Nepal
SCHOLL LEAVING CERTIFICATE
02.1998 - 02.2000
Skills
Customer Service, Transport Land, Air, Sea
Software, Data Analysis, and Documentation
Warehouse Operations, Inventory Control
Procurement & Vendor Management, Shipping
Collaborative Team Player For Productivity
Experienced in Scheduling and Planning
Project Planning & Expediter and Coordination
Contact/Call Center Operations
Documentation Control
Exceptional Customer Relationship
Logistics, Optimizing Supply Chain operations
Workflow / Workforce Planning, Team Coordination
Personal Effects and Fine Arts (Moving/Relocations)
Accomplishments
- Client-Centric Solutions: Developed tailored transportation strategies, fostering strong relationships with global brands and upscale hotels.
- Meticulous Execution: Orchestrated flawless logistics, ensuring punctual deliveries, streamlined operations, and top-tier service adherence.
- Critical Materials Management: Managed intricate logistics for valuable merchandise and time-sensitive materials crucial for the event's success.
Projects
FIFA 2023 PROJECT - FIFA 2023 WORLD CUP QATAR
2022-11-20 - 2022-12-18
Strategic Management for FIFA 2023: Led high-stakes projects for the World Cup, overseeing logistics for major multinational Company like Adidas, Nike, Visa, and Luxury Hotels (Marriott's/IHG/ACCORS/HYATT).
Certification
Six Sigma Certification (Yellow Belt)
References
- Mr Rizwan Malik, HR MANAGER CASTLE LIMOUSINE, 77981188, rizwan.malik@castle.qa
- Mr. Nidheesh Paul, OPERATIONS MANAGER, 30584371, nidheesh@castle-qa.com
Personal Information
Date of Birth: 01/22/1989
Nationality: Nepalese
Timeline
Six Sigma Certification (Yellow Belt)
11-2023
Fleet and Operations Supervisor
CASTLE LIMOUSINE WLL
12.2019 - 11.2023
Logistics Supervisor
GLORIOUS SHIPPING L.L.C.
03.2008 - 06.2019
HIMALAYA COLLEGE OF MANAGEMENT
High School Diploma
05.2000 - 01.2003
DIVYA JYOTI HIGHER SECEONDARY SCHOOL
SCHOLL LEAVING CERTIFICATE
02.1998 - 02.2000