Prananjit Barua
Customer Service Representative
Ballwin,Misouri
Summary
Customer service and cash handling with over 12 years of successful experience in retail business and money transaction. Recognized consistently for performance excellence and contributions to success in retail industry. Strengths in communication and serving customers backed by training in everyday business management and customer engagement.
Overview
13
13
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Ballwin, United States
05.2020 - Current
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated directly with doctors offices via telephone, fax, and email.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in computer system to include current information such as medications and insurance details.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Service Manager
Walmart
Ballwin, Misouri
07.2015 - 05.2020
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Improved customer service initiatives by streamlining sales and order management processes.
- Broadened strategic business plans to promote growth and sales goals while managing 20 associates and building long-lasting customer relationships.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored customer service operations to assess agent performance and provide feedback.
Money Center Cashier
Walmart
Ballwin, Misouri
05.2013 - 07.2015
- Provided money transfer services both domestic and international destinations via Western Union, MoneyGram, Ria and Walmart2World money transfer services.
- Processed local utility bill payments like electricity, water, gas, sewer, telephone and internet etc.
- Loaded customer credit cards and signed up new customers for card programs.
- Answered department phone calls.
- Performed various money center services to customers.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Trained new associates on POS system and key sales tactics to run cash office.
- Researched and resolved account discrepancies.
- Prepared bank deposits and corporate cash shipments.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
Customer Service Associate
Walmart
Ballwin, Misouri
06.2010 - 05.2013
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Walmart
Ballwin, Misouri
02.2009 - 06.2010
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 50 customers per day.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained cash drawer of $2000 or more per shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $1000 per month in new revenue.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
Education
Master of Science - Finance
University of Chittagong, Bangladesh
Chittagong, BangladeshCertification - Medical Billing And Coding
Saint Louis Community College
St Louis, MOCertificate - Pharmacy Tech
Pharmacy Technician Certification Board
Skills
Customer service experiance
Timeline
Certified Pharmacy Technician
Walmart
05.2020 - Current
Customer Service Manager
Walmart
07.2015 - 05.2020
Money Center Cashier
Walmart
05.2013 - 07.2015
Customer Service Associate
Walmart
06.2010 - 05.2013
Cashier
Walmart
02.2009 - 06.2010
Master of Science - Finance
University of Chittagong, Bangladesh
Certification - Medical Billing And Coding
Saint Louis Community College
Certificate - Pharmacy Tech
Pharmacy Technician Certification Board
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