Pranav Prathapan
Melbourne,Australia
Summary
DevOps SRE with over 10 years of experience in designing and implementing efficient CI/CD pipelines and automating infrastructure using cutting-edge tools like Jenkins, Terraform, and AWS services. Demonstrates extensive expertise in cloud infrastructure management, proactive system monitoring, and performance tuning, leveraging skills in Python and Groovy to enhance operational efficiency. Passionate about fostering a culture of continuous improvement and collaboration, with a proven track record of reducing infrastructure costs and optimizing system performance.
Overview
11
11
years of professional experience
Work History
DevOps SRE
@NAB
08.2024 - Current
- Designed and implemented CI/CD pipelines using Harness and Jenkins, streamlining deployment processes and reducing release times
- Deployed and managed Helm charts to automate application deployments in Kubernetes environments, ensuring consistent and efficient delivery
- Supported various mini-applications in DevOps activities, including troubleshooting, monitoring, and optimization
- Created and optimized Splunk queries and utilized AppDynamics for proactive system monitoring and performance tuning
- Developed and managed cloud infrastructure on AWS, ensuring scalability and reliability for mission-critical applications
- Wrote and maintained automation scripts in Python and Groovy, reducing manual effort and improving operational efficiency
- Proficient in incident management, troubleshooting production issues, and conducting root cause analysis (RCA) to ensure timely resolution and long-term fixes.
DevOps Engineer
@ANZ
01.2023 - 01.2024
- Designed and implemented CI/CD pipelines using Jenkins and Codefresh
- Automated infrastructure provisioning and configuration using Terraform, improving scalability and reliability
- Managed Docker containers and orchestrated them using Kubernetes for containerized applications
- Implemented monitoring and alerting systems using New Relic and Dynatrace, leading to proactive issue resolution and improved system performance
- Collaborated with development teams to optimize application performance and enhance deployment processes
- Implementing cluster-level cost optimization strategies to deliver significant cost savings for client
- Provided support for pre-production systems, including troubleshooting and incident management, ensuring minimal downtime
DevOps Engineer - SNIM Application
@NBNCO
01.2022 - 01.2023
- Architected and implemented scalable and highly available AWS solution as part of SNIM application, reducing infrastructure costs by 30%
- Automated deployment processes using AWS CloudFormation and Python scripts, reducing deployment time by 50%
- Designed and implemented CI/CD pipelines using Jenkins and AWS CodePipeline for automating application deployment workflows
- Conducted security assessments and implemented best practices to ensure compliance with industry standards and regulations
- Optimized database performance by fine-tuning RDS configurations and implementing read replicas, resulting in 20% improvement in application response time
- Provided technical leadership and mentoring to junior team members, fostering a culture of continuous learning and improvement.
Technology Lead - New Relic
@NBNCO
01.2021 - 01.2022
- Responsible for the monitoring, maintenance, and troubleshooting of the company's production environment
- Implemented multiple Shell & PowerShell Scripting as part of flex integration to implement complex solutions
- Resolved performance issues that were impacting the user experience and finding root cause for complex issues
- Leveraged New Relic APM to monitor and optimize the performance of key applications within client portfolios, resulting in a 10% improvement in overall application efficiency and user experience
- Collaborated with cross-functional teams to integrate New Relic APM, providing in-depth insights into client applications' performance, and identifying areas for enhancement, leading to increased client satisfaction and retention rates
- Helped team to identify and resolved performance bottlenecks in multiple application by analyzing New Relic performance data and implementing code optimizations, resulting in a 30% reduction in response time and improved scalability
- Managed and operated the company's production infrastructure
Reliability Lead - New Relic
@NBNCO
01.2020 - 01.2021
- Designed, developed, and maintained the New Relic observability platform
- Implemented Agile methodologies to streamline project workflows, resulting in improved team efficiency and customer satisfaction
- Optimized the platform for scalability and performance
- Worked with product managers to define and implement new features
- Orchestrated the successful implementation of new features and resolution of software issues in New Relic, contributing to improved product functionality and enhanced user experience
- Developed and implemented multiple Bash and PowerShell scripts as part of New Relic Flex integration, streamlining data collection processes and enhancing monitoring capabilities
- Mentored and developed junior engineers, providing guidance and support in technical skill development and project management, resulting in increased team productivity or enhanced project quality
Support Engineer - New Relic, Netcool, XPERTrak
@NBNCO
01.2018 - 01.2020
- Spearheaded the successful implementation of a distributed tracing system across multiple applications, significantly enhancing visibility and performance monitoring capabilities
- Managed AWS infrastructure for multiple applications, including provisioning and monitoring EC2 instances, S3 buckets, and RDS databases
- Contributed to the design and execution of deployment strategies, resulting in increased operational efficiency, and minimized downtime during system upgrades
- Facilitated the seamless onboarding of over 50 applications onto New Relic, ensuring comprehensive end-to-end monitoring for enhanced performance tracking
- Managed and configured scripted API and Synthetic monitors for a diverse portfolio of over 100 applications
- Handled the configuration and oversight of Netcool probes, policies, and dashboards, ensuring optimized performance and monitoring across systems
- Collaborated with Agile development teams to successfully deliver new features and resolve bugs, ensuring timely enhancements and seamless functionality
- Developed and executed unit and integration tests to ensure robust software functionality and seamless integration
- Well versed in development tools such as git and Jenkins
- Proficient in utilizing development tools like Git and Jenkins for efficient project management and continuous integration
- Effectively deployed and oversaw application management within the AWS environment, ensuring seamless operations and performance
- Collaborated with the security team to establish and implement Netcool security policies, fortifying the IT environment against potential cyber threats and attacks.
ASM Engineer - Netcool, ITNCM, XPERTrak, CACTI, NIFI, SNIM, SolarWinds
@NBNCO
01.2014 - 01.2018
- Delivered prompt and effective technical support to both customers and employees within a dynamic, high-paced environment
- Proficient in Python and bash scripting, leveraging these skills to develop multiple automated solutions as an integral part of ASM (Application Support & Maintenance) team
- Engaged in daily interactions with business personnel, users, and stakeholders to address needs and ensure alignment with organizational objectives
- Diagnosed and troubleshot hardware and software problems and provided resolution for complex technical issues
- Thorough understanding of ITIL processes and terminology, focusing on incident, problem, change, and configuration management modules and their functions within IT systems
- Monitored and maintained production applications such as Netcool, ITNCM, XPERTrak, CACTI, NIFI, SolarWinds etc
- Implemented security policies to protect the network & servers for the applications
- Achieved rapid and effective resolution of application and network issues, ensuring minimal disruption and optimal performance
- Offered comprehensive technical support and conducted training sessions for end users, ensuring proficient utilization of systems and tools
- Conducted in-depth research, identification, and resolution of technical issues from incoming inquiries, ensuring swift and effective problem-solving
- Provided remote support to both on-site and off-site employees
Education
Bachelor of Technology - Electrical & Electronics Engineering
Nehru College of Engineering & Research Centre
Kochi, Kerala01.2014
Skills
- Python
- Bash
- PowerShell
- Perl
- JavaScript
- Docker
- Kubernetes
- OpenShift
- Terraform
- Codefresh
- Jenkins
- GitHub
- AWS
- GCP
- Azure
- Scrum
- Kanban
- Power Automate
- Selenium
- TestComplete
- ServiceNow
- Remedy
- Splunk
- New Relic
- Dynatrace
- SolarWinds
- Oracle SQL
- MySQL
- MariaDB
- Windows
- Linux
- Unix
- Harness
- Helm
- AppDynamics
- Groovy
- CloudFormation
- CodePipeline
- RDS
- Git
- ITIL
Timeline
DevOps SRE
@NAB
08.2024 - Current
DevOps Engineer
@ANZ
01.2023 - 01.2024
DevOps Engineer - SNIM Application
@NBNCO
01.2022 - 01.2023
Technology Lead - New Relic
@NBNCO
01.2021 - 01.2022
Reliability Lead - New Relic
@NBNCO
01.2020 - 01.2021
Support Engineer - New Relic, Netcool, XPERTrak
@NBNCO
01.2018 - 01.2020
ASM Engineer - Netcool, ITNCM, XPERTrak, CACTI, NIFI, SNIM, SolarWinds
@NBNCO
01.2014 - 01.2018
Bachelor of Technology - Electrical & Electronics Engineering
Nehru College of Engineering & Research Centre
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