Pranay Patel
Westfield,IN
Summary
Results-driven team leader with a proven track record in optimizing workflows and enhancing service efficiency. Demonstrated expertise in team engagement, problem resolution, and communication to achieve operational goals and elevate customer satisfaction.
Overview
7
7
years of professional experience
Work History
Team Leader
Crew Carwash
West Lafayette, IN
08.2024 - 01.2026
- Led team to achieve daily operational goals, enhancing service efficiency and customer satisfaction.
- Trained staff on carwash procedures and safety protocols, fostering a culture of compliance and teamwork.
- Managed workflow scheduling to optimize team performance during peak hours, reducing wait times.
- Conducted regular equipment inspections and maintenance checks, ensuring operational readiness and safety standards.
Front Desk Receptionist
Super 8 Hotel
Kokomo, IN
09.2018 - 05.2023
- Managed guest check-in and check-out processes efficiently to enhance customer experience.
- Handled guest inquiries and resolved complaints promptly, ensuring high satisfaction levels.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Trained new front desk staff on operational procedures and customer service standards.
Education
Bachelor of Science - Marketing
Purdue University
West Lafayette, IN05-2025
High School Diploma -
Taylor High School
Kokomo, IN05-2021
Skills
- Effective team collaboration
- Effective problem resolution
- Detail-oriented approach
- Team engagement
- General computer skills
- Communication
Timeline
Team Leader
Crew Carwash
08.2024 - 01.2026
Front Desk Receptionist
Super 8 Hotel
09.2018 - 05.2023
Bachelor of Science - Marketing
Purdue University
High School Diploma -
Taylor High School