Praneetha Reddy Sowdi
Chicago,IL
Summary
Detail-oriented IT Service Support Associate with 2 years of experience in IT support, technical troubleshooting, and data engineering. Proficient in help desk operations, ticketing systems ServiceNow, and end-user support. Strong ability to diagnose and resolve hardware, software, and networking issues while ensuring seamless IT operations. Skilled in Windows, Linux, macOS troubleshooting, system administration, and automation. Adept at providing technical support, collaborating with teams, and improving IT service processes. Passionate about leveraging technology to enhance IT efficiency and user experience in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT System Support Associate
Hitachi Vantara Software Services And Private Limi
Hyderabad, India, Telangana, India
07.2022 - 07.2023
- Managed database systems (SQL, MongoDB, CosmosDB), and optimized data workflows.
- Provided technical troubleshooting, and ensured data governance and quality.
- Assisted cross-functional teams in IT-related technical support and process improvement.
- Created Power BI dashboards to provide insights into business trends.
IT Support | Internship
TA Digital
Hyderabad, India, Telangana, India
01.2022 - 06.2022
- Provided technical support by troubleshooting software and database issues.
- Assisted with ETL workflows and cloud-based system optimizations.
- Automated data workflows using Python and SQL scripting.
- Developed Power BI dashboards for real-time insights and reporting.
Education
Master of Science - Computer And Information Systems
DePaul University
Chicago, IL06-2025
Bachelor of Technology - Information Technology
JNTUH
India06-2022
Skills
- IT Support and Troubleshooting: Ticketing systems, hardware/software issues, and technical support
- Operating Systems: Windows, Linux, and macOS
- Networking: Basic networking concepts, VPN, and Wi-Fi troubleshooting
- Software and Tools: Microsoft Office Suite, Google Workspace, ServiceNow
- Programming and Scripting: Python, SQL, PowerShell (basic); Data Analysis and Reporting: Power BI, Tableau; Communication and Customer Support: Strong interpersonal skills for handling walk-up IT requests
- Data Analysis and Reporting: Power BI, Tableau, Communication and Customer Support: Strong interpersonal skills for handling walk-up IT requests
Accomplishments
- IT Support Hackathon Winner
1st place in a university-wide IT Hackathon, developing a real-time IT support chatbot to automate issue resolution. - ServiceNow Integration Project
Successfully implemented ServiceNow-based IT support system in an academic project, improving request tracking. - 1st place in University wide IT Hackathon-Developed a real-time IT support chatbot
Academic Projects
IT Asset Management System
Developed a database-driven IT asset tracking system to manage hardware, software inventory, and license renewals efficiently. Automated asset lifecycle tracking, user allocations, and reporting for better IT management.
Technologies Used: Python (Flask/Django),SQL, MySQL/PostgreSQL),REST API,HTML,CSS,JavaScript,Python scripting,PowerShell,AWS/Azure,Docker,GitHub Actions
✔ Reduced manual tracking by 40%, improving IT efficiency.
✔ Automated compliance tracking, reducing asset management errors.
✔ Optimized IT procurement with predictive asset utilization analysis.
Certification
AWS Cloud Practioner Certificate.
Timeline
IT System Support Associate
Hitachi Vantara Software Services And Private Limi
07.2022 - 07.2023
IT Support | Internship
TA Digital
01.2022 - 06.2022
Master of Science - Computer And Information Systems
DePaul University
Bachelor of Technology - Information Technology
JNTUH
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