Praneeth Reddy Gali
Parker,CO
Summary
Experienced Technical Program and Service Delivery Manager with 7 plus years of experience in top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in infrastructure planning and deployment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Project Manager/Interim Head of IT
Nevada Copper Inc
07.2023 - 07.2024
- Headed team that designed, implemented and maintained company's IT infrastructure
- Created and executed strategies to ensure synergy between IT projects and organizational goals
- Ensured efficient allocation of resources by monitoring and evaluating an annual IT budget of $2.4 Million through ongoing cost analysis.
- Planned, coordinated, and directed administrative, program control, and technical personnel in fulfilling contract services.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Identified sprints and conducted all Rader Agile Scrum ceremonies/meetings, including sprint planning, daily stand-up, and sprint review & retrospective meetings.
- Managed risks by identifying, prioritizing, and responding to them through mitigation and contingency plans. Monitored and controlled risks throughout project lifecycle.
- Ensured compliance with acceptable risk limits by thoroughly examining authorization & assurance documents for software applications, systems, and networks.
- Organized and conducted scrum ceremonies in adherence to agile principles
- Implemented consistent frameworks for reviewing project progress, managing Technical Program finances and invoicing, as well as addressing any gaps.
- Handled all downtime reporting and effectively coordinated monthly release activities.
- Successfully negotiated contracts and service level agreements with vendors, resulting in the implementation of cost-effective IT solutions.
- Worked extensively with employers to analyze and optimize eligibility and enrollment strategies for their workforces, strategically mitigating hypertension-related claims and fostering healthier work environment
- Mitigated ambiguity, aligned stakeholders across diverse functions and leadership tiers, and offered clarity with adept problem-solving skills to champion cross-functional collaboration for seamless project progression
- Leveraged AWS cloud services to optimize project scalability and efficiency
- Utilized Jira to track projects, manage tasks, and collaborate with team
- Utilized key metrics and performance indicators to gauge program outcomes
- Engaged in partnership with stakeholders for delineating project scope, objectives, and deliverables
- Guided and mentored team members, promoting their professional growth and development.
- Guided team in the seamless implementation of Dynamics 365 F&O, resulting in uninterrupted daily operations.
- Performed end-user training to ensure smooth implementation of Dynamics 365 F&O throughout the organization
- Implemented security measures to safeguard against cyber threats and comply with regulatory requirements.
- Analyzed system performance metrics to pinpoint areas requiring improvement; applied effective solutions that expedited operational efficiency and bolstered reliability
- Effectively managed virtualized environments, optimizing resource allocation, and maintaining high availability.
- Designed, deployed, and maintained enterprise-level network infrastructure, including routers, switches, firewalls, and VPNs
- Oversaw the administration of Windows and Linux servers, carrying out standard maintenance activities and successfully resolving any issues.
- Implemented cloud-based solutions, leveraging AWS and Azure services for scalability and flexibility
- Enhanced productivity by automating routine tasks using scripting languages and configuration management tools
- Conducted security assessments and implemented measures to protect against cyber threats.
Associate Program Manager (IT Service Delivery)
OSI Systems
06.2016 - 12.2021
- Oversaw service delivery for more than 20 client applications with effective management strategies.
- Ensured successful delivery of services by meeting company goals, maintaining SLA compliance, and maximizing contribution margin while minimizing overhead costs for a mutually beneficial partnership.
- Maintained effective communication with both Onshore and Offshore teams to meet project deadlines
- Reported the status, issues, and risks to senior management on a weekly basis.
- Developed and implemented strategies to enhance system performance and minimize downtime.
- Ensured synergy between IT services and organizational objectives through collaboration with diverse teams.
- Ensured clarity and coherence in project objectives by effectively gathering and managing requirements for IT support processes.
- Effectively oversaw FAA-PMA projects by adhering to Project Management best practices, employing Microsoft Project for the creation of an organized Work Breakdown Structure (WBS) and the development of an extensive project plan.
- Provided cost-benefit analyses to support project planning and execution.
- Evaluated vendor proposals for quality assurance purposes; negotiated contracts that aligned with organizational goals while remaining cost effective.
- Identified and assessed Critical Paths while allocating resources to intricate assignments.
- Created and presented detailed Work Performance Reports during status meetings.
- Provided regular updates to Project Stakeholders and completed Project Closure tasks.
- Executed Value Stream Mapping to identify and eliminate activities that do not add value.
- Implemented effective problem resolution procedures resulting in a significant decrease in average resolution time.
- Provided consistent performance evaluations, coaching, and development chances to foster skill improvement in team members.
- Proficiently managed backups and resolved issues related to VMware virtual infrastructure
- Managed the maintenance and monitoring of Print Servers, DFS, DHCP, and DNS.
- Oversaw the operation and maintenance of switches, routers, and firewalls within the network infrastructure
- Performed network health monitoring through SolarWinds.
- Delivered exceptional Network Operations Support along with quick troubleshooting of LAN/WAN issues.
- Developed organized documentation and standard operating procedures for system infrastructure
- Evaluated and implemented innovative technologies to meet industry demands.
- Utilized IDS, SIEM systems and managed Proofpoint to monitor threats.
- Researched and analyzed emerging threats and vulnerabilities.
Education
Master of Science in Information Systems - Information Systems
Auburn University at Montgomery
Montgomery, AL01.2023
Master of Science in Information Systems - Information Systems
Auburn University At Montgomery
Montgomery, AL01.2023
Bachelor of Technology in Computer Science -
Hyderabad Institute of Technology and Management
Hyderabad, INDIA01.2016
Skills
- Technical project planning/ Project management
- Strategic Planning
- Cost Optimization
- Project Leadership
- Scrum Master
- Budget Management
- Vendor Management
- Container Technologies (Docker and Kubernetes, EKS)
- Agile and Scrum Methodologies
- Stakeholder Communication
- Jira, ServiceNow,MS Project, MS Visio
- SQL
- Data Warehouses: Snowflake, Google BigQuery
- IT Performance Report Creation
- AWS
- Python
- PowerShell Scripting and Automation
- Security Vulnerability Tools: Qualys, Proofpoint, Arctic Wolf
- Network Concepts: LAN&WAN Management, Access lists, Routing, Switching, Subnetting, Designing, CSU/DSU, IPSEC, VLAN
- Management Tools: Solar Winds, Qualys, Proofpoint, Cisco Works, Wire Shark
Certification
- ITIL 2 Foundation
- CCNA Certification and Training
- AZ-104 Azure System Administration
Timeline
Technical Project Manager/Interim Head of IT
Nevada Copper Inc
07.2023 - 07.2024
Associate Program Manager (IT Service Delivery)
OSI Systems
06.2016 - 12.2021
Master of Science in Information Systems - Information Systems
Auburn University at Montgomery
Master of Science in Information Systems - Information Systems
Auburn University At Montgomery
Bachelor of Technology in Computer Science -
Hyderabad Institute of Technology and Management
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