PRANOTI SAHIL PARAB
Summary
Dynamic and results-oriented Assistant Store Manager with expertise in operations management, client relations, and team leadership. Demonstrated success in driving sales, improving customer satisfaction, and optimizing operational efficiency. Skilled at leveraging team strengths to execute effective workflows and allocate resources in fast-paced environments. Diverse background and multilingual skills enrich customer interactions and foster a global perspective within the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Southern Liquor and Wine Store
07.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Front Office Coordinator
Willis Towers Watson
01.2019 - 01.2020
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Assisted human resources department in recruiting activities such as screening resumes or organizing onsite interviews.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Assistant Manager - Customer Service
RBL Bank
09.2017 - 11.2018
- Managed high-net-worth client accounts, resolving complex credit card and banking queries
- Maintained MIS/Data on CRM systems for efficient query management
- Conducted call audits to enhance customer service quality and provided staff training
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Associate HR Administrator
Jardine Lloyd Thompson India Pvt Ltd
09.2015 - 07.2017
- Resolved pension-related issues and prepared annual statements for employees
- Assisted with pension benefits inquiries, ensuring regulatory compliance
- Conducted reviews of pension plans and recommended improvements
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Optimized HRIS for better data management and employee self-service, reducing administrative burdens.
- Created and delivered HR training sessions to staff, managers and executives.
- Enhanced workplace safety, conducting regular audits and training sessions.
Executive Assistant to the Senior Vice President
Axis Bank
07.2013 - 05.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Front Office Associate
Hotel Trident
05.2012 - 06.2013
- Managed front desk operations, including guest check-in/check-out and inquiries
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Provided knowledgeable concierge services by recommending local dining options, transportation solutions, and entertainment venues.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
Education
Post Graduate Diploma - Human Resource Management
Welingkar Institute of Management Studies
India10.2014
Post Graduate Diploma - Business Administration
Welingkar Institute of Management Studies
10.2013
Bachelor of Science - Hotel & Tourism Management Studies
Mumbai University
06.2012
Vocational Exam - Tourism And Travel Management
Mumbai University
INDIA06-2012
Certificate Course - Wine Appreciation Course
Mumbai University
India05-2011
Certificate Course - Effective Communication & Presentation
Mumbai University
India12-2009
Skills
- MS Office Suite
- Finacle Expertise
- HRMS
- Clover POS
- QuickBooks
- Inventory Management
- CRM Systems
- Data Analysis
- Communication Skills
- Customer Service Excellence
- Multilingual Proficiency
- Executive support
- Reception duties
- Front office management
- Administrative skills
- Office administration
- Calendar management
Accomplishments
- Collaborated with team of 25 in the development of Annual Pension Project at JLT.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved the desired result by introducing Macros designed for Pension Project.
- Awarded best employee of the year at JLT for 2 consecutive years.
- Hosted Rewards and Recognition Event on the recommendation of Senior Management.
Certification
- Distinction in Vocational Exams of Travel and Tourism
- Certificate in Effective Communication and Presentation, Veta
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Marathi
Native or Bilingual
Timeline
Assistant Store Manager
Southern Liquor and Wine Store
07.2021 - Current
Front Office Coordinator
Willis Towers Watson
01.2019 - 01.2020
Assistant Manager - Customer Service
RBL Bank
09.2017 - 11.2018
Associate HR Administrator
Jardine Lloyd Thompson India Pvt Ltd
09.2015 - 07.2017
Executive Assistant to the Senior Vice President
Axis Bank
07.2013 - 05.2015
Front Office Associate
Hotel Trident
05.2012 - 06.2013
Post Graduate Diploma - Business Administration
Welingkar Institute of Management Studies
Bachelor of Science - Hotel & Tourism Management Studies
Mumbai University
Post Graduate Diploma - Human Resource Management
Welingkar Institute of Management Studies
Vocational Exam - Tourism And Travel Management
Mumbai University
Certificate Course - Wine Appreciation Course
Mumbai University
Certificate Course - Effective Communication & Presentation
Mumbai University
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