Prapti Malla

Server

OOTOYA and LE PAIN QUOTIDIEN

New York

07.2024 - Current

Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cleaned tables and chairs to prepare dining area for next customers.
Set up tables in between patrons to reduce wait times.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Greeted customers, answered questions and recommended specials to increase profits.
Responded efficiently to guest inquiries and complaints in a professional manner.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Handled money transactions accurately while following company procedures for handling cash payments.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Served food and beverages to patrons and confirmed complete orders.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Trained new employees to perform duties.
Monitored dining room for cleanliness and proper set-up at all times.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Responded to ad hoc cleaning duties at end of shift.
Promoted desserts, appetizers, and specialty drinks to optimize sales.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Trained new employees on restaurant procedures and plating techniques.
Greeted guests and provided menus.
Explained menu items, describing ingredients and cooking methods upon request.
Took orders from customers accurately and in a timely manner.
Garnished dishes and beverages to serve visually appealing menu items.