Summary
Overview
Work History
Education
Skills
Tools
Certification
Timeline
CustomerServiceRepresentative
Prapti Patil

Prapti Patil

Certified Salesforce Consultant / Administrator
Devon,PA

Summary

Experienced Salesforce Administrator and App Builder with a proven track record of success throughout all project phases, including development, deployment, and support. With ~4 years of experience in various organizations, I excel in Sales Cloud, Non-Profit Cloud, and Experience Cloud implementations. My expertise spans requirement analysis, implementation, testing, and support phases. I possess comprehensive knowledge of standard Salesforce objects such as leads, opportunities, accounts, products, quotes, contacts, community sites, and workspaces.

My core competencies encompass user/profile management, reporting, dashboards, Data Migration utilizing Data Loader, debugging/troubleshooting, LWC, Email-to-Salesforce/Case, AppExchange, custom objects, flows, approval processes, and Apex. I possess hands-on experience in integrating Salesforce with third-party applications like MuleSoft, DocuSign, and JotForm. Additionally, I am well-versed in Agile principles, Sprint, Jira, and ServiceNow, and their application within Salesforce projects.

Beyond Salesforce, I have actively contributed to Python projects involving Pandas, NumPy, matplotlib, and machine learning libraries.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Language

Work History

Role Salesforce Consultant

ElderHelp Of San Diego
Devon,PA, USA
12.2022 - Current
  • Provided administrative level of support for users in the Salesforce application
  • Independently led various Small Salesforce projects from scratch
  • Cooperated in business processes, understanding the model that wants to be executed, collecting all the requirements, and aiding in implementing those needs into the Salesforce system
  • Integrated Salesforce system with JotForm / Vlogistcs for Volunteer Services
  • Integrated Google Sheets using Salesforce Connector
  • Designed and developed Volunteer Portal using Experience Cloud Site and create custom pages to host screen flows and VF pages
  • Implemented Apex Class, Flow automation, Report, Email templates, and Integration scenario.
  • Proved successful working within tight deadlines and a fast-paced environment.

Salesforce Admin / BA

Infosys Technologies Ltd
Remote, USA
06.2019 - 03.2022
  • Administrated and monitored the company's Salesforce CRM application, regularly helped users and technical teams with the troubleshooting and Debug Logs, Governance Limit issues.
  • Experience with the Sales Cloud Business Processes like Lead to Cash, Opportunity to Order, Order to Cash, Case Management.
  • Worked on creating Profiles and roles based on the Organizations role hierarchy, new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Customization for the objects like accounts, Contact, Leads, Opportunities, cases.
  • Hands on experience with Flow, assignment rules, approval processes, fields, record types, dynamic layouts, Import wizard, Change set
  • Created new custom objects, assigned fields, custom tabs components, and custom reports
  • Integrated Salesforce with SAP, MuleSoft, and DocuSign systems
  • Under the direction of the Project Architect, investigated, installed, and customized AppExchange tools for appropriate integrated uses, such as form capture, Flows, e-mail template, and other services
  • Performed data cleanup and migration using Import Wizard and Data Loader tools
  • Prepared documentation, including User Stores, FSDs, BPDs, TSDs, Test Scripts, deployment documents, and Training materials.
  • Performed tests and inspections to conform to established standards.

Education

Salesforce Certified Administrator (ADM-201) Salesforce Certified Platform App Builder (DEV-402) -

Bachelor of Science - computer engineering

Pune University
Pune, MH,India
06.2015 - 05.2019

Skills

    Salesforce Sales Cloud

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Tools

Copado, Splunk, Salesforce Connector, Volunteer for Salesforce, Git, AWS Cloud Watch, Canva, draw.io, Jira, Service Now, Google sheets, JotForm, Vlogistics, DocuSign.

Certification

Salesforce Certified Administrator

Timeline

Role Salesforce Consultant

ElderHelp Of San Diego
12.2022 - Current

Salesforce Certified Platform App Builder

11-2022

Salesforce Certified Administrator

07-2022

Salesforce Admin / BA

Infosys Technologies Ltd
06.2019 - 03.2022

Bachelor of Science - computer engineering

Pune University
06.2015 - 05.2019

Salesforce Certified Administrator (ADM-201) Salesforce Certified Platform App Builder (DEV-402) -

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Prapti PatilCertified Salesforce Consultant / Administrator