Strong interpersonal skills via phone, face to face, and email, along with the ability to effectively communicate and interact with a diverse population of students, parents, staff and faculty and the general public.
Provide exceptional customer service to staff and students that utilize the front desk in the residence hall, including crisis response as needed.
Ability to professionally handle a high volume of incoming calls in a very fast paced environment.
Demonstrate the ability to perform tasks related to front desk operations in the residence hall.
Perform general administrative tasks (i.e. Photo copying, organization, mail management etc.)
Provide administrative support to professional staff (i.e. telephone calls, inventory, special tasks)
Promote office programs and events.
Perform special tasks as assigned.
Summer Conference Assistant
UHRL Conference Services
05.2024 - 08.2024
Manage all operational aspects of assigned hall, client/event occupancy management, and inventory.
Provide customer service by assisting clients by checking them in and out of housing, distributing welcome materials, issuing keys, distributing and collecting linens, answering questions, and other duties as assigned.
Serve in an on-call rotation with other Conference Assistants.
Assist clients in emergencies such as fire and medical emergencies whether on duty or not. Training provided.
Professionally represent Temple by always abiding by the Student Code of Conduct and maintaining the front desks neatly and professionally.
Responsible for managing and reporting maintenance, health and safety issues, room damages, and client requests.
Assist in opening and closing conference operations at the beginning and end of summer. This may involve lifting and moving items, posting signs, performing room inventories, etc.
Maintain the office and front desks neatly and professionally including picking up trash after registration and organizing registration information for each event to return to the Conference Leadership.