Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Training
Projects
Timeline
Generic
Prasad Gundlapalli

Prasad Gundlapalli

Overland Park,USA

Summary

Having 11+ years of IT experience, to work in a globally competitive environment that would yield the twin benefits of job satisfaction and a steady professional growth

Around 12 years of Experience as a Middleware and DevOps Engineer with tools like IBM WebSphere Application Server, JBoss Application Server, Tomcat, Internet Information Services, IBM MQ and IBM BPM Administration at the expert level in DEV, QA,STG,TRN,PROD & DR Environments and Enhancement on UNIX (LINUX, AIX) and Windows Platforms. Good experience with Apache, IHS, HAproxy and IBM Integration Service Bus Also have good experience on DevOps tools like Jenkins, Docker, Git, Git Hub and monitoring tools like Splunk. Having good exposure in IBM Security Access Management Tool & F5 Load Balancer Having good exposure in Docker admin activities Setting up the Jenkins pipeline Performed GitHub admin activities Having good experience as Windows administrator Installed, configured, and administered Microsoft IIS (6/7/8/10) on Windows Server environments. Managed websites, application pools, virtual directories, and bindings (HTTP/HTTPS). Configured and maintained SSL certificates (CSR creation, installation, renewal). Monitored IIS performance using Event Viewer, Performance Monitor, and IIS logs. Troubleshot web application issues related to 503/500 errors, application pool crashes, and authentication failures. Implemented and managed authentication and authorization (Windows, Basic, Anonymous). Performed application pool recycling, tuning memory limits, and timeout settings for optimal performance. Deployed and supported ASP.NET and .NET Core applications on IIS. Configured URL Rewrite, Request Filtering, and IP Restrictions for security. Managed backup and restore of IIS configurations using AppCmd and IIS Manager. Coordinated with developers for application deployments, configuration changes, and issue resolution. Applied Windows updates and security patches related to IIS servers. Ensured compliance with security best practices and organizational standards. Supported production, staging, and development environments. Documented IIS configurations, procedures, and troubleshooting steps. Responsibilities included Installation, Configuration, Integration and Maintenance in WebSphere MQ. Automated IIS website, application pool, and server management using PowerShell (WebAdministration module). Developed PowerShell scripts to start, stop, recycle, and monitor IIS application pools to ensure high availability. Created automated scripts for IIS health checks, including website status, app pool state, and service monitoring. Implemented scheduled PowerShell jobs to recycle application pools during off-peak hours, reducing downtime. Built PowerShell scripts to detect and auto-restart failed IIS services and application pools. Used PowerShell to create, configure, and deploy IIS websites and web applications. Automated binding, port assignment, and SSL certificate verification using PowerShell. Scripted physical path, authentication, and app pool mapping for multiple IIS websites. Performed bulk website and app pool operations across multiple IIS servers. Used PowerShell to perform mass IIS administration across production and non-production servers. Created standardized IIS build and configuration scripts for new servers. Reduced manual work by automating repetitive IIS administrative tasks using PowerShell. Managed application pool identities and service accounts using PowerShell. Automated permission validation on website folders and IIS components. Verified and managed SSL bindings and HTTPS configurations via Power Used PowerShell to perform mass IIS administration across production and non-production servers. Created standardized IIS build and configuration scripts for new servers. Reduced manual work by automating repetitive IIS administrative tasks using PowerShell. Installed MQ V7 and V8 on various UNIX based Servers (AIX, Solaris and HP-UX) and Windows based Operating Systems. Applied Refresh Packs and Fix Packs to upgrade MQ Versions. Maintained over 300 Queue Managers on over 200 Servers. Having good exposure in writing the Shell scripts. Built DEV Environments from scratch and followed through to TEST and Successful PRODUCTION Deployment. Developed complex build, test, provision, secure and deployment systems and providing support to a large community of developers and testers Expertise Knowledge in version control system such as GitHub,SVN Worked exclusively on making applications more scalable and highly available system Managing Integration Nodes, Integration Servers, Queue Managers and it’s objects on all Environments(DEV,QA, UAT & PROD) Involved on deploying the EAR Files in DEV,SIT & UAT Environments Taking care of all the release and deployment activity on different environment for all the Banking applications. Configured and Enabled the Global Security System WAS Administration for console users and console Groups using Active Directory Server as a LDAP and Tivoli Directory User Registry. Enabled the Single Sign on for the WebSphere Application Servers Configuring the Docker Containers and creating Docker files for different Environments. Experience with Apache/Tomcat, Load Balancer (Apache, Nginx, and HAproxy) and expertise in making configuration changes. Exposed to all aspects of Software development life cycle (SDLC) such as Analysis, Planning, and Developing, Testing and Implementing post production analysis of the projects. Installed and Configured Jenkins for automation implementation in all the application environments and making sure it follows all the standard procedures of the Application SDLC. Created a pipeline builds in Jenkins to automate the CI/CD. Monitoring each service deployment and validating the services across all environments. Create and Maintain GIT Branching, Merging and tagging across each production releases and perform builds using Jenkins Continuous Integration. Setting up the automation environment for Application team if necessary and help them through the process of build and release automation. Manage the Source code to have latest version of code available from production releases. Started with Agile transformation and took it up to Continuous Integration, with great focus on Automate from Commit to Cloud. Experience on installing Fix packs for WebSphere Application Server 6.x/7.x/8.x on multiple Operating Systems. Experienced in deploying applications in WAR, JAR and EAR formats on WebSphere, Liberty standalone servers and clusters. Experience in implementing Load balancing to support high availability and scalable web farms involving large-scale enterprise applications. Configured database resources like JDBC providers, Data sources and security resources like JAAS authentication (J2C) aliases in order to provide connectivity to oracle, DB2. Proficiency in creating, configuring and administrating profiles, clusters, nodes, node agents and node groups for WebSphere Application Server. Experienced in defining WebSphere resources such as JDBC providers, data sources, MQ Queue connection factories, Queue destinations and Message driven bean listeners Involved in troubleshooting at of Development, Testing, UAT and Production Environment Strong Administration Skills on IBM WebSphere Application Server Scheduling System-Monitoring activities in CRON daemon on UNIX for web applications. Analyzing the Thread and Heap dumps and provide assistance to application team. Provided 24/7 support for all applications.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Consultant – Infrastructure Management

UMB Financial Corporation
07.2023 - Current
  • Provided Level 2 & Level 3 technical support to users in Windows 10/11, Office 365, VPN, printers, and applications.
  • Resolved software, hardware, and network-related issues via phone, chat, and remote tools.
  • Supported Active Directory user management (password resets, group access, account unlocks).
  • Installed, configured, and troubleshot Outlook, Teams, OneDrive, and Office 365 issues.
  • Performed laptop provisioning, imaging, and software installations using SCCM.
  • Troubleshot VPN, Wi-Fi, and docking station issues for remote users.
  • Managed ticket queues using ServiceNow and met SLA targets.
  • Supported printers, scanners, and peripheral devices.
  • Assisted users with security incidents, MFA issues, and device compliance.
  • Documented fixes and created knowledge base articles.
  • Administered Microsoft SCCM (MECM) for software deployment, patch management, OS deployment, and endpoint compliance.
  • Created and managed Application, Package, and Task Sequences for automated Windows deployments.
  • Performed monthly Windows patching using Software Update Groups and deployment rings.
  • Configured hardware & software inventory to track installed applications and system compliance.
  • Implemented OSD imaging for new laptops and desktops.
  • Generated compliance and deployment reports for management.
  • UMB Financial Corporation is an American financial services company headquartered in Kansas City, Missouri. It offers comprehensive financial services, including deposit solutions, credit services, and investing and wealth management.

Senior Consultant – Infrastructure Management

Infosys Limited
05.2022 - Current

Senior Consultant – Infrastructure Management

Royal Bank of Scotland
05.2022 - 06.2023
  • Installed, configured, and administered Microsoft IIS (6/7/8/10) on Windows Server environments.
  • Managed websites, application pools, virtual directories, and bindings (HTTP/HTTPS).
  • Configured and maintained SSL certificates (CSR creation, installation, renewal).
  • Monitored IIS performance using Event Viewer, Performance Monitor, and IIS logs.
  • Troubleshot web application issues related to 503/500 errors, application pool crashes, and authentication failures.
  • Implemented and managed authentication and authorization (Windows, Basic, Anonymous).
  • Performed application pool recycling, tuning memory limits, and timeout settings for optimal performance.
  • Deployed and supported ASP.NET and .NET Core applications on IIS.
  • Configured URL Rewrite, Request Filtering, and IP Restrictions for security.
  • Managed backup and restore of IIS configurations using AppCmd and IIS Manager.
  • Coordinated with developers for application deployments, configuration changes, and issue resolution.
  • The Royal Bank of Scotland is a major retail and commercial bank in Scotland. It is one of the retail banking subsidiaries of NatWest Group, together with NatWest and Ulster Bank.

Senior Software Engineer

FIS Global Pvt Ltd
Bangalore
09.2020 - 05.2022
  • Environment setup from the scratch
  • WAS admin activities
  • Tomcat administration
  • MQ admin activities
  • Splunk deployments and admin setup
  • Managed application pool identities and service accounts using PowerShell.
  • Automated permission validation on website folders and IIS components.
  • Verified and managed SSL bindings and HTTPS configurations via Power
  • Fidelity National Information Services, Inc. is an American multinational corporation which offers a wide range of financial products and services. FIS is most known for its development of Financial Technology, or FinTech.

Team Leader – Software

SLK Software Services Pvt. Ltd
Bangalore
03.2014 - 09.2020
  • Troubleshooting various issues related to Mortgage critical applications such as POS, MB2C, MLO, and VMS.
  • Prepare Production implementation checklists, review meeting with clients and work on Production Changes after taking sign off from concerned teams/people.
  • Installed MQ V7 and V8 on various UNIX based Servers (AIX, Solaris and HP-UX) and Windows based Operating Systems.
  • Applied RefreshPacks and FixPacks to upgrade MQ Versions.
  • Upgraded MQ versions by manual process and automated processes using scripts.
  • Created and configured MQ Objects like Queue Managers, Local Queues, Alias Queues, Remote queues, Transmission Queues, Dead Letter Queues, Clustered Queues, Channels, Listeners, Clusters, Triggers, Processes and Name lists.
  • Monitored log files of Clusters and Queues and Queue Managers.
  • Problem determination using Queue Manager Error logs.
  • Checked for and Set MQ Authorities for different Applications Teams.
  • Set Authorities on Queue Managers, Channels, and Queues.
  • Working on the requests in the queue according to the priority and severity.
  • Configuring the Dev and Test environment according to the request from Dev and QA team through the Release Manager.
  • During Production changes, co-ordinating with various teams to set up databases, set up load balancer rules, and defines rules on the firewall for IBM HTTP Server is in the De Militarized Zone (DMZ).
  • Well versed with Troubleshooting using Application and jvm log files, log analyzer and by enabling the trace. Working or forwarding the issue to the application development team if we observe application code related errors in the application log files. Working with Network and Database teams depending upon the issues related to.
  • Configured and administered JDBC Connection Pools/Data Sources on WebSphere Application Server.
  • Monitoring and maintaining multiple Applications in Development, QA, Staging, Production and DR Environments.
  • Executing the pre-defined and modifying the existing Jython, JACL and UNIX shell scripts in automating WebSphere application deployments and configurations according to the requirement.
  • Documenting any new issues and their resolution steps in the environment and about new applications.
  • Providing Production support 24X7. Opening the Problem Management Record (PMR) with the IBM if there were any unresolved bugs and resolved Problem ticket

Education

Bachelor of Engineering -

K.S.R.M College of Engineering
S.V University

Skills

  • SCM
  • Git and GitHub
  • CI/CD Pipeline
  • Jenkins
  • Cloud Services
  • Amazon WebServices
  • Containerization Tools
  • Docker
  • Web/Application Server
  • IHS
  • Apache
  • HAproxy
  • Tomcat
  • IIS
  • IBM WAS
  • IBM MQ
  • JBOSS
  • IBM BPM
  • Operating Systems
  • UNIX Flavors
  • Linux
  • CentOS
  • AIX
  • Windows Flavors
  • NT
  • 2000
  • 2003
  • Monitoring Tools
  • Hp SiteScope IT 360
  • Splunk
  • Ticketing Tools
  • BMCRemedy
  • JIRA
  • IT360
  • ServiceNow
  • Other Tools
  • QuickBuild
  • Putty
  • WinScp
  • Dynatrace
  • SQL Developer
  • AQT
  • Tableau
  • SCCM
  • VMWare
  • Citrix Director
  • LOS tool
  • Unifi
  • BPM Tools
  • PEGA
  • Scripting Languages
  • Shell Script
  • IVR Genesys Technologies
  • Genesys InterAct
  • CC Pulse
  • InterAct Workspace
  • IEX Workforce Management
  • Databases
  • Oracle
  • SQL
  • DB2s

Certification

  • IBM WebSphere Application Server V8.0 Network Deployment, Core Administration
  • ITIL Foundation 2011
  • IBM Websphere MQ V8.0
  • Splunk Administrator
  • JBOSS EAP7.1 Administrator

Disclaimer

I, Prasad Gundlapalli, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief., Kansas, 10/01/23

Training

  • IBM Websphere MQ
  • IBM BPM
  • DevOps
  • IVR Genesys Technologies
  • JBOSS Application Server
  • IIS

Projects

Fifth-Third Bank (53 Bank), 25, 03/01/14, 05/31/22, Team Leader Investment Advisors (Fifth Third bank), 8, 05/01/22, 06/30/23, Senior Consultant – Infrastructure Management Payments as Service - EMEA (FIS Global), 9, 07/01/23, Present, Senior Consultant – Infrastructure Management

Timeline

Senior Consultant – Infrastructure Management

UMB Financial Corporation
07.2023 - Current

Senior Consultant – Infrastructure Management

Infosys Limited
05.2022 - Current

Senior Consultant – Infrastructure Management

Royal Bank of Scotland
05.2022 - 06.2023

Senior Software Engineer

FIS Global Pvt Ltd
09.2020 - 05.2022

Team Leader – Software

SLK Software Services Pvt. Ltd
03.2014 - 09.2020

Bachelor of Engineering -

K.S.R.M College of Engineering
Prasad Gundlapalli