Prasad Nadukani Perikamana

Client: T-Mobile

Project :Digital Commerce Domain. -The core digital commerce engine and associated micro services that facilitate the T- Mobile online and retail business

• Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
• Developed and maintained standardized operating procedures for numerous functions and tasks to streamline operations.
• designed and implemented Gitalab CI/CD for various java spring boot applications on AWS
• Continuous compliance monitoring, compliance reporting and security automation for the cloud using Policy as Code Bot (PacBot)
• Define and implement various telemetries to monitor the system using cloud watch,splunk dash board,ELK, grafana etc.
• Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
• Analyzed and proposed requirements for new projects and upgrades.
• Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
• Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Evaluated existing procedures and made proactive adjustments to meet changing demands.
• Designed software build and delivery infrastructures according to project specifications.
• Support Linux VMs in Azure cloud for scale sets
• Project migration from on-prem to Azure
• Designed and implemented Azure container registry and container application based on docker
• Implemented automated configuration using ansible for various environments.
• Support Linux VMs in Azure cloud for scale sets
• Implement and maintain build and release, azure ado pipeline for various projects
• Creating and deploying software packages to 10000+ retail offices across US using BMC marimba. Create and publish OS and antivirus patches.
• Build and release management,creating build scripts for java and .NET application using ant,maven ,final builder/tfs,automated build studio,msbuild web deployer etc..
• Supporting production environment for more than 100 windows ,linux,unix,solaris servers.
• Manage and maintain Web servers and application servers
• Installation and configuration of Vignette Content Management system
• Facilitated installation processes to deliver project requirements on time.
• Worked with development, business and qa teams to accomplish technical aspects of projects.
• Participated in development meetings for high-value customers and business operations updates.
• Worked with SCM team to verify location of deployed software in correct organizational unit.
• Installed, configured, tested and maintained operating systems, application software and system management tools.
• Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
• Managed and monitored all installed systems for highest level of availability.
• Implemented system security and data assurance.
• Participated in all phases of system development life cycle, from requirements analysis through system implementation.
• Defined enterprise processes and best practices and tailored enterprise processes for applications.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Managed installation, upgrade and deployment projects and provided on-site direction for peers
• Oversaw build,package and release of software across the nation over 12000+ retail offices.
• Resolved issues related to operational components for web applications.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
• Works in 99.99% uptime environment
• Worked with different vendor in getting the vendor application installed and configured in the environment
• Supported various project teams to implement new application in UNIX/Windows environments.
• Work with Load and Performance Team for fine tuning the application and systems
• MS LDAP group and user and OU management for applications
• Have received excellent performance recognition
• Worked in fast paced environments dealing with different clients
• Worked closely with architect and engineering teams to isolate and repair problems as well as help drive the operational enhancement into the products
• Ensure all the process are done as per the policies
• Manage and co-ordinate with offshore(Ireland,India) teams.
• Support and lead all automations possible for the day to day activities of the team
• Monitor and manage tickets received to the team
• Provide and co-ordinate training to the team
• Be on all First alert calls and provide RCA for incidents involving SEV1 incidents
• Completed SOX auditing to ensure compliance with relevant SOX regulations

• Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
• Resolved malfunctions with systems and programs through troubleshooting.
• Oversaw installation of software programs and hardware systems to meet client requirements.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Documented procedures and business processes and shared information with appropriate stakeholders.
• Evaluated and adopted new technologies to address changing industry needs.
• Assessed business needs and problem areas to create focused solutions .
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.
• Application support and deployment. Providing support for digital online and retail desktop application support
• Ownership for production environment for critical online application
• LDAP/ADAM administration ,sun one and MS ADAM administration, creating and managing corporate users, roles, delegation of roles etc.
• Tibco portal administration, installation and configuration of Tibco components ,portal builder, hawk, rvs, administrator, mibs etc. Creating and managing portal roles and users, creating portlets and deploying portal applications.
• CA clarity installation and configuration
• Software configuration management, build, package and deploy software packages to over 10000+ retail offices.
• Build and release management for Java and .NET based application.
• Managed 600+ VMs including Linux and windows.
• Worked on migrating applications on Linux and windows platforms.
• Worked with security team to build a fool proof security system around the servers.
• Part of vulnerability remediation team
• Worked and managed Jenkins and Nexus repository
• Migrated projects from SVN to GitHub
• Part of implementing SSO using shibboleth, tomcat, apache and id proofing
• Supported the developers in installing and managing SVN, Rabbit MQ, Apache, Tomcat, shibboleth etc.
• Build, install and configure shibboleth service provider .
• Install, configure and manage Vignette content management system

• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Orchestrated efficient large-scale software deployments, including testing features and correcting code.
• Created procedures for system monitoring, recovery, backup and optimization.
• Reviewed code and worked with development teams to correct problems, run test scenarios and prepare for deployment.
• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Improved system performance by making proactive adjustments and resolving bugs.
• Managed technological issues for assigned projects, increasing customer satisfaction ratings.
• Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
• Evaluated project requirements and specifications and developed software applications that surpassed client expectations.
• Suggested improvements to team and project workflow.
• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Created NSAPI based application for IPANET web server to reload the web redirect with out downtime. This helped to reduce enterprise applications down time in a great extend
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
• Created proofs of concept for innovative new solutions.
• Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
• Captured specifications, testing methods and other information for various project into technical manuals.
• Consulted with engineering team members to determine system loads and develop improvement plans.
• Supported production and non production serves for clients
• Configuring client custom application on dev, qa and production servers and hosting the same in Linux and Windows
• General Windows server administration such as monitoring disk space, windows patch, antivirus etc..
• Active directory maintenance in windows 2003
• R&D activities to evolve the results of thoughts suggested by Senior Information Service Architect
• Providing remote support for the client for their IIS/Iplanet/weblogic migration project
• Implemented BMC marimba including SSL based field tuner configuration, Windows server/XP systems, Windows updates, and other third party software pushing to clients, deriving software and hardware inventory using SMS and Marimba

• Coordinated with other engineers to evaluate and improve software and hardware interfaces.
• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
• Installed and configured software applications and tested solutions for functionality.
• Created procedures for system monitoring, recovery, backup and optimization.
• Served as subject matter expert for both clients and internal team members.
• Partnered with development team on product development, application support plans and prototype programs.
• Providing support and solution for about 2500 systems in the enterprise
• Installing and configuration of higher end application and development software for enterprise environment
• Checking antivirus and windows updates for around 1500 systems in the company
• Core member of the info-security team in the enterprise to make a BS7799 compatible network
• Providing remote support for the client for their IIS migration project
• Troubleshooting the end user problems with SMS tool. It includes software packaging, pushing and remote trouble shooting
• First level maintenance of Windows DHCP and AD for update entries
• Periodic scanning of network for vulnerabilities

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Documented and updated known fixes in knowledge base for future reference.
• Performed encryption, firewalls and patch management to implement and maintain system security.
• Configured and installed computer systems for other sub-organizations.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Configured hardware, devices and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
• Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
• Patched software and installed new versions to eliminate security problems and protect data.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Maintained media presentation equipment and assisted end-users with conference room equipment setup and operation.
• Supporting the client for migration of their application in IIS and SQL Server 2000
• Checking of Windows updates in all systems using WSUS
• Pushing updates to clients if not updated using GFI Languard
• Ghost image building of different type of workstation for the enterprise
• Building servers and pushing updates and SP's and make it suitable to connect to the enterprise network
• Maintaining TrendMicro antivirus console for checking outdated and virus infected clients
• Organizing of computers to correct OU's to apply the correct group policy to the computers
• Tracking all the machines in the enterprise ,so that each vulnerability or virus attack can be rectified quickly
• Ghosting of machines using Symantec Multicast server
• Giving IT support for MSCOE division of enterprise, which includes installation and maintenance of multiple AD domain, Exchange server, ISA server, SQL server and lot more