Prasanga Sitoula
Herndon,VA
Summary
Dynamic Operations Support Technician at The Cheesecake Factory with a proven track record in enhancing operational efficiency and reducing downtime. Skilled in incident management and effective communication, I implemented process improvements that streamlined workflows, resulting in a 20% increase in team productivity. Committed to fostering collaboration and achieving organizational goals.
Experienced with operational systems and technical support. Utilizes analytical skills to troubleshoot and resolve complex issues efficiently. Track record of fostering strong teamwork and ensuring consistent operational success.
Highly skilled operations support professional with strong background in optimizing system performance and streamlining processes. Known for reliability and adaptability, with keen focus on team collaboration and achieving results. Expertise includes troubleshooting technical issues, managing inventory, and ensuring seamless workflow. Equipped with proactive mindset and effective communication skills, ready to drive operational efficiency.
Knowledgeable [Desired Position] with solid background in providing operational support. Successfully maintained system efficiency and resolved technical issues to ensure seamless workflows. Demonstrated effective communication and problem-solving skills to support diverse team needs.
Operations professional known for high standards and results-driven approach. Proven track record in enhancing operational efficiency and resolving technical challenges. Committed to team collaboration and adaptable to changing requirements, ensuring reliable support and optimal performance.
Overview
4
4
years of professional experience
Work History
Operations Support Technician
The Cheesecake Factory
02.2023 - 06.2025
- Troubleshot operational issues to maintain efficient workflow and minimize downtime.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Monitored inventory levels, ensuring timely replenishment of supplies and equipment.
- Implemented process improvements that streamlined operations and reduced waste.
- Trained new staff on operational procedures, promoting adherence to safety standards.
- Conducted regular maintenance checks on equipment to ensure optimal performance.
- Assisted in the development of training materials for ongoing staff education initiatives.
- Analyzed operational data to identify trends and recommend actionable solutions for efficiency improvements.
- Reduced downtime with proactive equipment maintenance and timely troubleshooting.
- Assisted in the development of performance metrics to track progress towards operational goals and objectives.
- Conducted regular audits for quality assurance, ensuring compliance with industry standards and regulations.
- Streamlined operations by implementing efficient work processes and organizational solutions.
- Maintained strict adherence to safety protocols during all tasks performed on-site or remotely.
- Enhanced team productivity by providing ongoing technical support and training for staff members.
- Leveraged technical expertise to diagnose system issues, perform repairs, or escalate problems as necessary.
- Played a key role in the successful completion of various company initiatives by collaborating effectively with colleagues at all levels.
- Established effective communication channels to facilitate information sharing among team members and departments.
- Ensured smooth workflow by coordinating resources, personnel, and schedules in a fast-paced environment.
- Contributed to a positive work environment through active participation in team meetings, trainings, and initiatives.
- Resolved complex issues quickly by applying analytical skills and practical problem-solving techniques.
- Improved data accuracy through meticulous record-keeping and database management.
- Coordinated with vendors on invoice management and resolving outstanding issues.
- Improved team output by improving processes to eliminate operational bottlenecks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
Project Coordinator
Datamids.Inc
03.2022 - 08.2022
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Assisted in resource allocation and management for multiple concurrent projects.
- Supported communication between cross-functional teams to enhance collaboration and efficiency.
- Maintained project documentation, ensuring accuracy and accessibility for team members.
- Facilitated regular project status meetings to monitor progress and address potential issues.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Kept corporate and client information confidential, adhering to data safety measures.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
- Implemented change management processes that minimized disruptions while maintaining forward momentum on projects.
- Photocopied, distributed and emailed documents to project managers.
Recruiter
Datamids, Inc
12.2020 - 01.2022
- Managed full-cycle recruitment processes for diverse technical roles.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Utilized applicant tracking systems to streamline candidate sourcing and communication.
- Conducted interviews and assessments to evaluate candidate qualifications and fit.
- Developed and maintained talent pipelines for future hiring needs.
- Implemented process improvements to enhance recruiting efficiency and candidate experience.
- Provided training and mentorship to junior recruiters on best practices in sourcing and interviewing.
- Analyzed recruitment metrics to refine strategies and improve overall effectiveness.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Increased candidate satisfaction with personalized communication throughout recruitment cycle.
- Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
- Initiated mentorship program for new employees, aiding in their professional development and integration into company.
- Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
- Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
- Streamlined interview process for efficiency, reducing time-to-hire significantly.
Education
High School Diploma -
Yorktown High School
Arlington, VA08-2010
Skills
- Remote support
- Customer support
- Operational efficiency
- System monitoring
- Operations tracking
- Incident management
- Scheduling
- Expense reporting
- Stakeholder management
- Data collection
- Operations monitoring
- Report preparation
- Performance troubleshooting
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Analytical thinking
- Goal setting
- Professionalism
- Strategic planning
- Interpersonal communication
- Time management abilities
- Inventory management
- Written communication
- Adaptability
- Continuous improvement
- Quality assurance
- Project management
- Business analysis
- Crisis management
- Workflow optimization
- Risk management
- Project planning
- Problem-solving aptitude
- Performance management
Languages
Nepali
Professional Working
Timeline
Operations Support Technician
The Cheesecake Factory
02.2023 - 06.2025
Project Coordinator
Datamids.Inc
03.2022 - 08.2022
Recruiter
Datamids, Inc
12.2020 - 01.2022
High School Diploma -
Yorktown High School