Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Prasanna Bhoopalan

Prasanna Bhoopalan

Collierville,TN

Summary

  • Seasoned Unix/Linux Application Support Manager with over 17 years of IT experience.
  • Deep understanding of Unix/Linux environments and extensive experience supporting critical applications.
  • Proficient in team leadership, incident management, and performance optimization.
  • Effective communicator fostering seamless collaboration across teams and stakeholders.
  • Versatile across all phases of the Software Development Life Cycle (SDLC).
  • Provides robust support for LAN-WAN integration and associated operations.
  • Proficient in Perl and UNIX scripting for server reliability.
  • Trusted advisor on Unix-related matters, delivering insightful reports to senior management.
  • Demonstrates leadership in customer-centric projects and technical excellence.
  • Proven track record of effectively leading teams and mentoring junior members.
  • Passionate about continuous learning, innovation, and implementing DevOps initiatives.
  • Strong coaching abilities driving business growth and implementing best practices.
  • Exceptional communication skills, adept at presentations, analytical thinking, conflict resolution, and negotiation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Consultant

Atos | Syntel Inc
04.2022 - Current
  • Led team of Offshore and Onsite model of Unix/Linux application support specialists (21) and Windows support specialist (8), providing guidance, coaching, and mentorship to ensure high performance and productivity.
  • Supervised day-to-day operations of application support team, including incident management, problem resolution, and performance monitoring.
    Executed best practices and standardized processes for application support, resulting in increased efficiency and effectiveness.
  • Optimized application performance by analyzing system logs, diagnosing performance bottlenecks, and implementing tuning measures.
    Collaborated with cross-functional teams to address complex technical issues and improve system reliability and availability.
  • Composed and presented regular reports on application performance, incident trends, and team KPIs to senior management and stakeholders.
    Maintained documentation for application support processes, procedures, and technical configurations, ensuring knowledge sharing and compliance with industry standards.
  • Fostered culture of continuous learning and professional development within team, organizing training sessions and workshops to enhance technical skills and knowledge.
  • Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
  • Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.

Consultant

Atos | Syntel Pvt Ltd,
02.2019 - 03.2022
  • Expertly provided technical assistance for 100 plus UNIX-based applications, ensuring seamless operation
  • Monitored application performance and system health on UNIX systems, promptly addressing alerts to minimize downtime
  • Responded to and resolved 30 incidents reported by users or monitoring systems within agreed SLAs, minimizing disruption to business operations
  • Identified, diagnosed, and resolved application-related issues on UNIX systems, collaborating with relevant teams for effective root cause analysis
  • Analyzed application and system logs on UNIX systems to proactively mitigate risks and enhance system stability
  • Monitored and optimized application performance on UNIX systems, addressing performance bottlenecks through tuning measures
  • Created and maintained documentation for application support processes, facilitating knowledge sharing and future reference
  • Effectively communicated updates, resolutions, and recommendations to users, stakeholders, and team members
  • Continuously assessed and refined application support processes, tools, and methodologies to improve efficiency and effectiveness
  • Collaborated closely with cross-functional teams to align support efforts with project objectives and requirements
  • Conducted training sessions and shared knowledge with users and team members on application functionality and best practices for UNIX environments.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Infrastructure Test Lead

Syntel Europe Ltd,
05.2018 - 01.2019
  • Led infrastructure testing initiatives across 4 business projects, ensuring comprehensive coverage and effective testing
  • Directed team of testers, optimizing task distribution, providing guidance on testing methodologies, and monitoring progress to meet project deadlines
  • Formulated robust test strategies and plans for infrastructure testing, defining objectives, scope, required resources, and project timelines
  • Supervised execution of infrastructure tests, including functional, performance, and regression testing, ensuring adherence to test plans and maintaining quality standards
  • Identified, monitored, and resolved defects and issues encountered during testing, collaborating closely with development teams to expedite resolutions
  • Generated and maintained detailed test documentation, including test cases, scripts, data, and reports, ensuring thorough traceability and knowledge dissemination
  • Regularly communicated test progress, findings, and potential risks to project stakeholders, providing consistent updates and recommendations for improvement
  • Continuously evaluated and enhanced testing processes, tools, and methodologies to optimize efficiency, effectiveness, and adherence to quality assurance standards.
  • Provided guidance, coaching, and training to team members, fostering their development in testing skills, knowledge, and productivity enhancement.
  • Executed test cases and documented defects, confirming resolution and mitigation of defects. Conducted regression testing of existing products.
  • Showcased value of effective testing efforts by consistently delivering high-quality products with minimal post-release issues.

Project Lead

Syntel International Pvt Ltd
01.2010 - 04.2018
  • Delivered expert technical support for 100 plus Unix-based applications, encompassing troubleshooting, issue resolution, and incident management, guaranteeing uninterrupted operation
  • Monitored application performance, availability, and reliability on Unix systems, utilizing advanced monitoring tools and scripts to proactively detect and resolve issues
  • Swiftly addressed and resolved incidents, whether reported by users or detected through monitoring tools, adhering to defined SLAs to minimize disruptions to business operations
  • Collaborated with developers, system administrators, and relevant IT teams to identify, diagnose, and resolve application-related issues, ensuring seamless functionality
  • Conducted thorough analysis of both application and system logs on Unix platforms to identify errors, anomalies, and performance challenges, proactively maintaining system integrity
  • Evaluated application performance on Unix systems, identifying bottlenecks and implementing optimization measures to enhance performance and resource efficiency.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Streamlined project management processes by implementing Agile methodologies and improving team communication.
  • Updated customers and senior leaders on progress and roadblocks.
  • Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.

Software Engineer (IT Systems Analyst)

KISL Technology Center Sdn Bhd
09.2008 - 07.2009
  • Conducted system analysis, overseeing maintenance of factory production applications developed with PERL and CGI, ensuring operational efficiency
  • Managed 5 UNIX platform, including user account administration and resolution of system glitches, while leading quality improvement efforts through Root Cause Analysis (RCA) and investigation of pending issues
  • Developed and managed shell scripts (e.g., Bash, or C Shell) to automate routine tasks, streamline system administration, and enhance monitoring capabilities
  • Implemented comprehensive monitoring procedures to ensure availability, health, and performance of applications, servers, and operating system, including management of Unix file systems and storage devices
  • Investigated and resolved technical issues and incidents reported by end users, providing timely and effective support to minimize downtime and ensure smooth business operations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.

Environment Specialist

Intel Corporation
08.2007 - 08.2008
  • Directed Managed UNIX/Linux environments, ensuring optimal performance and reliability for 100 critical systems.
  • Developed and maintained Perl scripts to automate routine tasks, enhancing operational efficiency and reducing manual workload.
  • Conducted environmental analysis and troubleshooting to identify and resolve issues, ensuring seamless operation of UNIX/Linux systems.
  • Implemented monitoring solutions to track system health and performance metrics, proactively addressing potential issues before impact operations.
  • Collaborated with cross-functional teams to implement best practices and standards for UNIX/Linux environments, ensuring alignment with organizational goals.
  • Provided expert advice and support on UNIX/Linux and Perl-related matters to internal teams and stakeholders, facilitating knowledge sharing and skill development.
  • Prepared and presented reports on environmental performance and system status to management and stakeholders, highlighting key metrics and areas for improvement.
  • Acted as subject matter expert on UNIX/Linux and Perl technologies, staying abreast of industry trends and emerging technologies to drive innovation and improvement.
  • System administration tasks for UNIX-based systems, encompassing installation, configuration, maintenance, and troubleshooting to uphold optimal performance, reliability, and security.
  • Promoted responsible land use by working closely with developers, planners, architects, engineers, and other professionals in field.
  • Investigated accidents and analyzed root causes to develop corrective action plans.

Trainee in Hourly Project

INTERTITLE, A Division Of FIC,
02.2007 - 08.2007
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Conducted thorough analysis of properties for liens and proxies, furnishing comprehensive feasibility reports to prospective buyers


Education

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

AMS Engineering College, Anna University
India
01.2006

Skills

  • Strategic Planning
  • Teamwork mindset
  • Effective Communication
  • Infrastructure Planning and Management
  • Process Improvement and Implementation
  • Risk Assessment and Mitigation
  • Quality Assurance
  • Time Management
  • Comprehensive Reporting
  • Incident Resolution and Management
  • Training and Development Facilitation
  • Cross-functional Collaboration

Certification

  • ITIL V3 Foundation certification
  • Oracle Certified Professional in Solaris 10 System Administration
  • SAFe Agilist Certification
  • Prince2 Foundation Certified in Project Management
  • Project Management Professional (PMP) Certification

Timeline

Senior Consultant

Atos | Syntel Inc
04.2022 - Current

Consultant

Atos | Syntel Pvt Ltd,
02.2019 - 03.2022

Infrastructure Test Lead

Syntel Europe Ltd,
05.2018 - 01.2019

Project Lead

Syntel International Pvt Ltd
01.2010 - 04.2018

Software Engineer (IT Systems Analyst)

KISL Technology Center Sdn Bhd
09.2008 - 07.2009

Environment Specialist

Intel Corporation
08.2007 - 08.2008

Trainee in Hourly Project

INTERTITLE, A Division Of FIC,
02.2007 - 08.2007

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

AMS Engineering College, Anna University

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Prasanna Bhoopalan