Prasanna Nutralapati
Plano,USA
Summary
Experienced program professional skilled in leading cross-functional teams, driving initiatives, and achieving impactful results. Recognized for adaptability, collaboration, and a solution-focused mindset. Possesses a strong analytical and technical inclination, with a foundation in computer science and engineering principles. Demonstrates comprehensive understanding of software development life cycles and excels in test case design and execution. Committed to contributing to the development of high-quality software products and continuously improving testing processes.
Overview
13
13
years of professional experience
Work History
Customer Success Program Executive
Info Keys Inc
01.2024 - Current
- Managed the onboarding process for customers, ensuring a seamless deployment and configuration of Workday throughout their infrastructure
- Hosted customized training sessions to educate customer's IT teams about Workday's features, policies, and best practices
- Identified and established regular communication channels to gather feedback, address concerns, and discuss upcoming enhancements or roadmap updates
- Developed success plan in collaboration with the customer, outlining key objectives, milestones, and success metrics related to security, user access control and enhanced employee visibility
- Ensured adoption and utilization of Workday's advanced features
- Shared recommendations and best practices to optimize Workday's performance, scalability, and integration with the existing platform
- Served as a strategic escalation point for customers, coordinating with Workday's technical support and engineering teams
- Organized ongoing engagement initiatives, such as webinars, user groups, and product advisory councils, to foster collaboration, knowledge sharing, and community building among Workday customers
Associate Test Engineer
Infokeys Inc
04.2023 - 12.2023
- Promoted knowledge sharing within the team through regular presentations and training sessions.
- Maintained a high level of communication with cross-functional teams during all phases of product development, ensuring smooth project progression.
- Contributed to successful product launches by thoroughly validating new features before release.
- Worked on testing web and native applications on both IOS and Android devices manually
- Hands-on experience on Postman and Rest client plugin to validate Rest API calls manually.
- Prepared and maintained Test Deliverables including Appropriate Test Summary Reports, Progress Report, Bug Reports
- Attended QA stand up meeting, Weekly QA Review meeting and Product update meeting to understand quality testing activities and to determine work priorities.
Business Customer Service Representative
CAPGEMINI Divyashree DTP
01.2022 - 01.2023
- Engaged in dialogues with customers to comprehend their requirements, address concerns, and respond to inquiries about products
- Boosted efficiency and customer service standards by foreseeing needs and delivering exceptional support
- Delivered valuable service or product details to both existing and potential customers to aid decision-making
- Collaborated with sales team members to stay updated on inventory levels and resolve issues related to items
- Maintained detailed records of customer interactions or transactions, capturing inquiry details comprehensively
- Utilized strong verbal skills to engage customers effectively, discern their needs, and understand requirements
- Offered leadership, insights, and mentorship to newly onboarded employees, sharing knowledge about various company programs
Software Engineer
Spiderweb Infotech
01.2018 - 01.2022
- Analyzed solutions and coding fixes for software problems
- Developed web applications using variety of engineering languages
- Coordinated with project managers to meet development timelines and plan testing
- Conducted full lifecycle software development from planning to deployment and maintenance
- Documented technical specifications and project testing methods for future reference
- Met with stakeholders, product teams and customers throughout system development lifecycle
- Reviewed and modified unit and integration tests to improve software quality and reliability
- Responded to customer concerns and implemented changes to accounts to resolve issues
Software Management Consultant
InKnowTech
01.2012 - 01.2015
- Assisted customers with product adoption and utilization to promote customer success
- Managed customer escalations to resolution by engaging directly with clients
- Scheduled and conducted product training sessions and customer health check-ins
- Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams
- Maintained quality-focused performance benchmarks
- Consulted with management to reach agreement on system principles
- Developed, documented and revised system design procedures and quality standards
Education
Bachelor of Science - Electrical & Electronics Engineering
JNTU
05.2010
Skills
- Customer Service
- Account Management
- Business Operations
- Conflict Resolution
- Strategic Thinking
- Strong Leadership
- Manual Testing
- Java
- Collaborative mindset
Timeline
Customer Success Program Executive
Info Keys Inc
01.2024 - Current
Associate Test Engineer
Infokeys Inc
04.2023 - 12.2023
Business Customer Service Representative
CAPGEMINI Divyashree DTP
01.2022 - 01.2023
Software Engineer
Spiderweb Infotech
01.2018 - 01.2022
Software Management Consultant
InKnowTech
01.2012 - 01.2015
Bachelor of Science - Electrical & Electronics Engineering
JNTU
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