Prasannaa Doraisami Laxmi
Cumming,United States
Summary
Dynamic Senior IT Director with extensive experience leading global IT Transformational Programs and driving strategic initiatives. Proven track record in aligning technology with business objectives, optimizing IT processes, and fostering innovation. Skilled in stakeholder management, team leadership, and Agile methodologies.
Overview
18
18
years of professional experience
Work History
Senior Director Information Technology: Customer Service and Solutions Platform
Philips
01.2023 - Current
- Lead North America IT site for Services and Solutions a €2.3B business of Philips, ensuring alignment of core processes, data, IT, and digital strategies with business objectives.
- Manage €30M-€35M portfolio annually, leading 200+ FTEs to hit business value & delivery targets.
- Driving specific Generative AI (GenAI) program to leverage latest technology and fostering a culture of innovation & learning.
- Cut service costs by 10% through major service transformation program.
- Foster positive work culture and provide leadership to onshore and offshore teams.
- Created a high-performance culture tailored with scaled agile delivery methods for continuous impact.
- Overseeing the recruitment process to attract top talent, including defining job requirements, collaborating with HR on sourcing strategies, interviewing candidates, and making hiring decisions.
- Implementing leadership development programs to cultivate future leaders within the IT department.
- Providing mentorship and coaching to nurture leadership skills and competencies.
- Cultivate data-driven mindset with advanced analytics and reporting tools; deploying central azure / AWS data lakes and PowerBI & Qlik based dashboards. Enabling data-as-a-service.
Senior Director Information Technology: Customer Service and Solutions Platform
Philips
04.2021 - 12.2022
- Led digital transformation initiatives and optimized end-to-end IT processes.
- Led IT initiatives, aligning analytics with strategy for business solutions transformation.
- Managed 350+ staff, oversaw €65M budget & influenced €120M+ yearly IT transformation.
- Drive digital transformation initiatives to modernize healthcare customer service processes,
incorporating technologies like AI, automation, and cloud computing. - Identify potential risks and challenges associated with managing distributed teams (onshore/offshore/nearshore) and develop risk mitigation strategies.
- Foster a culture of continuous improvement, encouraging innovation and efficiency in healthcare customer service processes through IT.
- Establishing performance goals and objectives for team members, conducting regular performance reviews, and providing constructive feedback to support their professional growth and development.
- Fostering a positive workplace with engagement initiatives such as team-building, recognition programs, and feedback mechanisms to boost morale. Efficiently allocating staffing and budget resources to support project goals and enhance productivity. Cultivating diversity and inclusion in the IT department to empower employees and leverage their diverse perspectives and talents.
Head of IT Delivery - Request2Resolution
Philips
10.2018 - 03.2021
- International Assignment to Lead Request 2 Resolution domain to optimize end-to-end processes from
initial request to swift resolution, ensuring efficiency, user satisfaction, and continuous improvement in
Customer Service. - Managed €50M portfolio, optimized IT processes, and fostered innovation culture
- Built and lead a high-performing offshore delivery center. This involved developing a recruitment strategy, hiring skilled talent, fostering a positive work culture, and providing ongoing training and development opportunities.
- Creating a positive work environment that fosters employee engagement, motivation, and job satisfaction. Implementing initiatives such as team-building activities, recognition programs, and feedback mechanisms to enhance employee morale.
- Effectively allocating resources, including staffing, budget, and technology, to support project initiatives and achieve strategic objectives. Optimizing resource utilization to maximize productivity and efficiency.
- Promoting diversity and inclusion within the IT department and fostering a culture of belonging where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.
- Additional focus on optimizing end-to-end IT processes, ensuring efficiency, user satisfaction, and continuous improvement. This involved developing and executing aligned IT strategies, leading and supporting the distributed IT teams, fostering a positive work culture, overseeing projects and budgets, managing vendor relationships, ensuring security and reliability, and collaborating across departments.
- Creating a culture of innovation, continuous learning, and employee empowerment for ongoing
improvement initiatives.
IT Director, Delivery Manager
Philips
02.2014 - 09.2018
- Managed multi-million Euro IT programs using Agile Scrum methodologies
- Oversaw project deliverables, collaborated with stakeholders, and provided leadership.
- Provided leadership to address team/project barriers and conflicts, implementing mitigation strategies
and contingency plans as needed. - Provide transparency on IT Total Cost of Ownership (TCO) and manage cost drivers.
- Monitor Service Level Agreements (SLAs) fulfillment and oversee program management within
business entities.
Senior Manager, IT Business Partner
Philips
07.2013 - 02.2014
Senior Manager, Application Change Management
Philips Healthcare
10.2010 - 06.2013
SAP Functional Analyst
Philips Healthcare
07.2008 - 10.2010
SAP Functional Analyst
Hewlett Packard Enterprise
10.2006 - 06.2008
Education
MBA - Marketing/HR
Visvesvaraya Technological University
Skills
- Collaborative Leadership
- People Management
- Team Leadership
- Employee Coaching and Mentoring
- Key Performance Indicators
- Data Analytics
- Human Resources Management
- Strategic Planning
- Contract and Vendor Management
- Strategies and goals
- Business Planning
Accomplishments
- Prince2
- OpenGroup Certified IT Specialist
- ITIL V3
- Certified Scrum Master
- Certified SAFe Agilist
- Lean Foundation Certified
- Skills
- Problem Solving, Artificial Intelligence, IT & Business Strategy Alignment, Risk Management, Operational Excellence, Cloud Computing, Software Implementation, IT Project & Program Management
Additional Information
- Honors & Awards , Q3 2018 Philips CIO Award Q3 2019 Philips CIO Award, Q4 2022 Philips CIO Award (Nominee),Q4 2023 Philips CIO Award
Timeline
Senior Director Information Technology: Customer Service and Solutions Platform
Philips
01.2023 - Current
Senior Director Information Technology: Customer Service and Solutions Platform
Philips
04.2021 - 12.2022
Head of IT Delivery - Request2Resolution
Philips
10.2018 - 03.2021
IT Director, Delivery Manager
Philips
02.2014 - 09.2018
Senior Manager, IT Business Partner
Philips
07.2013 - 02.2014
Senior Manager, Application Change Management
Philips Healthcare
10.2010 - 06.2013
SAP Functional Analyst
Philips Healthcare
07.2008 - 10.2010
SAP Functional Analyst
Hewlett Packard Enterprise
10.2006 - 06.2008
MBA - Marketing/HR
Visvesvaraya Technological University
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