Prasanta Kumar Mallick
Bhubaneswar
Summary
IT professional with extensive experience in technology management and infrastructure optimization. Known for driving successful IT initiatives and fostering collaborative team environments. Highly adaptable and reliable, with expertise in network administration and cybersecurity.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant IT Manager – Pizza Hut Division
Khimji Ramdas LLC
Muscat, Oman
11.2011 - 07.2025
- Managed IT operations for 50+ Pizza Hut outlets and 400+ POS systems
- Led end-to-end POS implementation (NCR/Aloha) across store
- Administered 50+ enterprise servers including ERP, EDSS, SDM & Backup systems
- Maintained 24x7 IT support operations ensuring business continuity
- Responsibilities:
- Infrastructure management: servers, networks, firewalls, and endpoints
- Active Directory, DNS, DHCP, IIS administration
- SQL Server backup, restore & performance tuning
- Call center IT operations (30+ agents, Avaya systems)
- Vendor coordination & project execution
Systems / Network Engineer / DBA
Mukesh Enterprise Ltd.
Mumbai, India
11.2009 - 10.2011
- Managed Active Directory and server environments
- Supported remote offices via VPN and remote tools
- Led IT upgrades, documentation, and change management
- Designed and implemented robust network infrastructures to enhance operational efficiency.
- Monitored network performance, identifying and resolving issues to minimize downtime.
- Configured and maintained firewalls, routers, and switches to ensure secure data transmission.
- Led troubleshooting efforts for complex networking problems, improving resolution times significantly.
Systems / Network Engineer
Majan Printing & Packaging Co.
UAE
06.2005 - 06.2008
- Managed Windows servers, Exchange, SQL Server
- Maintained WAN/LAN, FTP, and security systems
- Designed and implemented network infrastructure to optimize performance and reliability.
- Managed configuration of routing and switching equipment for seamless connectivity.
Education
Bachelor of Arts - Political Science
Utkal University
Odisha, India04-2002
Skills
- Windows Server management
- Information security
- IT compliance
- IT asset management
- IT budgeting
- Virtualization technologies
- Requirements analysis
- Network administration
- Technical troubleshooting
- Technical support scheduling
- Technical leadership
- Hardware troubleshooting
- Project management
Certification
- CCNA – Cisco Certified Network Associate
- MCSE – Microsoft Certified Systems Engineer
- MCP – Microsoft Certified Professional
- MCDBA – Microsoft Certified Database Administrator
- ADST – Advanced Diploma in Software Technology
- CIC – Certificate in Computing
ADDITIONAL INFORMATION
Languages: English, Hindi
Timeline
Assistant IT Manager – Pizza Hut Division
Khimji Ramdas LLC
11.2011 - 07.2025
Systems / Network Engineer / DBA
Mukesh Enterprise Ltd.
11.2009 - 10.2011
Systems / Network Engineer
Majan Printing & Packaging Co.
06.2005 - 06.2008
Bachelor of Arts - Political Science
Utkal University
DECLARATION
I hereby declare that the above information is true and correct to the best of my knowledge. Prasanta Kumar Mallick
KEY STRENGTHS
- Leadership in multi-site IT operations
- Strong troubleshooting & problem-solving skills
- High availability & disaster recovery planning
- Excellent communication & team coordination