PRASANTH KUMAR
Seattle,WA
Summary
System Engineer with 5+ years of experience in infrastructure development for cloud computing platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Provider of smooth, well-planned transition architecture. Proven ability to troubleshoot technical issues and ensure successful delivery of technologies. Experienced in managing internal and external relationships effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Engineer
TCS
08.2022 - 08.2024
- Managed and maintained cloud environments, ensuring high availability and performance.
- Troubleshot technical issues related to AWS, Azure, and Zscaler.
- Coordinated with internal and external teams to ensure successful delivery of technologies.
- Utilized ticketing tools like ServiceNow and Prisma for issue tracking and resolution.
- Experience with Network management ,tools ,IP network protocols and performance management.
Senior Analyst
ANZ Bank
02.2019 - 06.2022
- Created dashboards to monitor and track key performance indicators.
- Implemented business intelligence solutions to increase operational efficiency.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Supported KYC processes for prospective and existing customers.
- Refined tools and practices to optimize manual reviews.
Customer Service Representative
Aegis
12.2016 - 12.2017
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Engineering - Computer Science
East Point College of Engineering
Bengaluru01.2016
Skills
- Resource Monitoring
- Performance Optimization
- Network Administration
- Python Programming
- System Maintenance
- Excel proficiency
Certification
- Python Training - 3 Months
- Cloud and Devops Training- Ongoing
Timeline
System Engineer
TCS
08.2022 - 08.2024
Senior Analyst
ANZ Bank
02.2019 - 06.2022
Customer Service Representative
Aegis
12.2016 - 12.2017
Bachelor of Engineering - Computer Science
East Point College of Engineering