Prasanthi Natani
Oxford,UK
Summary
Dedicated professional with expertise in customer service, data management, and product support. Proven track record in software program support and efficient troubleshooting. Committed to optimizing product performance and delivering exceptional customer support. Advanced skills in computer clerical support, office management, and operating office equipment. Proficient in bookkeeping, accounting, and ensuring timely payments. Strong in applicant tracking, conducting interviews, and coordinating onboarding. Seeking a position to leverage these skills and contribute to process improvement in a dynamic and growing business environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
KJR Software Service Ltd
Oxford
10.2022 - Current
- Provide necessary computer clerical support for the department to which assigned
- Operate standard office equipment and communicate effectively with both internal and external customers even during stressful conditions
- Create and maintain routine records, files, reports, maps, charts, etc
- Maintain a calendar of all company events, including meetings, conferences, and training sessions
- Organize and provide support for candidates or clients
- Compare data with source documents, re-enter data in verification format to detect errors, and compile, sort, and verify the accuracy of the data before entering it
- Perform routine bookkeeping and accounting activities to ensure accurate and timely reporting
- Ensure temporary candidates are paid on time and receive P45s and holiday pay when they leave
- Maintained a file cabinet for all company documents and managed meeting room diaries
- Maintain stock levels of stationary and printed material
- Assist in the review and tracking of applicants in the applicant tracking system
- Review applicants to evaluate if they meet position requirements and filter the profiles
- Conduct the basic screening and telephonic interviews and shortlist them
- Coordinate with further rounds and follow up with candidates until joining
- Maintain accurate and well-ordered documentation on all candidates
- Keep track of all incoming and outgoing mail and file it accordingly.
Product Support Analyst
KJR Software Service Ltd
01.2019 - 02.2021
- Document all relevant information in support tickets using issue-tracking software accurately
- Handle requests for software program support in a fast-paced environment through phone calls, chats, and emails
- Ensure that case details are regularly updated by accurately documenting all relevant information in support tickets using issue-tracking software
- Investigate and replicate software program issues using knowledge base resources, past cases, and collaboration with colleagues to identify viable solutions
- Prioritize and classify issues according to established rules and assign them to the appropriate queues in compliance with protocols
- Escalate complex problems to the next tier by providing comprehensive information, including screenshots, replication procedures, and relevant log data
- Take responsibility for assigned support cases, monitor associated development fixes and product requests, and maintain open and honest communication with internal teams and clients
- Provide support for outage restorations during scheduled and non-scheduled hours as required
- Work on customer-facing activities like troubleshooting and supporting them to optimize the product.
Education
Bachelor of Technology - Computer Science
GVR & S College (Acharya Nagarjuna University)
08.2012
Skills
- Proficient Computer Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Copilot, etc)
- Ticketing/Issue tracking System (Custom/Service Now)
- Web Applications, APIs
- Knowledge of Robotic Process Automation
- Internet Concepts
- Excellent office administration skills
- Excellent Customer Service and Engagement
- Ability to work effectively and efficiently under tight deadlines, high volumes, and multiple interruptions
- Strong time management and organizational skills
- Excellent interpersonal and communication skills
- Excellent sales and negotiation skills
- Natural ability to work alone or as part of a team
- Strong analytical and problem-solving skills
Timeline
Administrative Assistant
KJR Software Service Ltd
10.2022 - Current
Product Support Analyst
KJR Software Service Ltd
01.2019 - 02.2021
Bachelor of Technology - Computer Science
GVR & S College (Acharya Nagarjuna University)
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