Prasanthi Sajja
Swedesboro,NJ
Summary
Adept at enhancing pharmacy efficiency and patient care, I leveraged my expertise in drug storage procedures and problem-solving at Covered Bridge Pharmacy. Demonstrated excellence in managing pharmacy operations and customer records, significantly improving service delivery. My collaborative approach and proficiency in compounding techniques have consistently elevated patient satisfaction and operational standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Covered Bridge Pharmacy
Cherry Hill, NJ
06.2023 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
Certified Pharmacy Technician
Walmart
Somerdale, NJ
12.2022 - 06.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician
Covered Bride Pharmacy
Cherry Hill, NJ
09.2016 - 12.2022
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted patients in understanding their medication instructions and usage directions.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Monitored stock levels of medications in the pharmacy's inventory system.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Maintained records of controlled substances dispensed according to state regulations.
- Compiled customer demographic, allergy and medical history background.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Prepared and processed medical insurance claim forms and records.
- Established or maintained medications and other patient profiles.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Answered telephones to respond to questions or requests.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Verified prescriptions and drug labels, documents and packages.
- Conducted compliance packaging of prescribed medications into unit dose containers.
- Established and updated patient profiles, medications and insurance details.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Verified accuracy of patient information on prescription orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Interpreted and processed medication orders under supervision of pharmacist.
- Educated patients on prescription instructions and answered questions regarding drug side effects.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared prescription transfers to other pharmacies.
- Adhered to infection control policies and procedures to prevent spread of disease.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Mixed pharmaceutical preparations according to written prescriptions.
- Entered patient profile information into computer systems accurately and completely.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Participated in prescription pharmaceutical and over-the-counter product inventory audits.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Maintained proper storage and security conditions for drugs.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Answered questions from customers regarding insurance coverage eligibility requirements.
Sales Associate
Covered Bridge Pharmacy
Cherry Hill, NJ
03.2016 - 08.2016
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Assisted customers with product selection, sizing and styling.
- Assessed customer needs to provide assistance and information on product features.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Demonstrated product features and benefits for customers' needs.
- Used technology resources to assist customers in locating and selecting items.
- Handled returns and exchanges according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Bachelor of Science - Pharmacy
V.L.C.P Pharmacy College
Raichur , India09-2006
Skills
- Point of sale systems proficiency
- Pharmacy and customer records management
- Pharmacy operations
- Drug storage procedures
- Drug security
- Problem-solving skills
- Patient confidentiality
- Proper labeling procedures
- Updating medication histories
- Refill requests
- Filling prescriptions
- Medication dispensing
- Patient paperwork
- Record keeping
- Compounding techniques
Certification
- PTCB Certified
- NJ Pharmacy Technician License
Languages
English
Professional
Telugu
Professional
Hindi
Professional
Timeline
Certified Pharmacy Technician
Covered Bridge Pharmacy
06.2023 - Current
Certified Pharmacy Technician
Walmart
12.2022 - 06.2023
Certified Pharmacy Technician
Covered Bride Pharmacy
09.2016 - 12.2022
Sales Associate
Covered Bridge Pharmacy
03.2016 - 08.2016
- PTCB Certified
- NJ Pharmacy Technician License
Bachelor of Science - Pharmacy
V.L.C.P Pharmacy College
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