Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prashana Pathak

Rosharon,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and hones with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

9
9
years of professional experience

Work History

Driver

Uber&lyft
01.2016 - 10.2024
  • Followed all relevant traffic laws and safety regulations.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Front Desk Receptionist

Red Roof Plus Galveston, Tx
12.2021 - 08.2024
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Collected room deposits, fees, and payments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Logger & Teller Bank

Loomis Armored US
07.2021 - 09.2021
  • Organized work crews involved in various aspects of logging operations.
  • Conducted safety inspections on logging equipment.
  • Adhered to all safely protocols while conducting logging operations.
  • Maintained accurate records of timber harvesting operation's.
  • Measured logs and checked logs for defects.

Front Desk Receptionist

A Loft Marriot
08.2019 - 01.2021
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
10-2027

High School Diploma -

Gyan Bhumi Secondary School
Kathmandu, Nepal
07-2010

Skills

  • Time Management
  • Valid Driver's License
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Flexible Schedule
  • Punctuality
  • Traffic laws knowledge
  • Safety Protocols
  • Defensive Driving
  • Vehicle Inspection
  • Safety Management
  • Traffic Law Observation
  • Vehicle Maintenance
  • Relationship Building
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Problem Resolution
  • Microsoft Excel
  • Payment Processing
  • Complaint resolution
  • Complaint Handling
  • Call Center Operations
  • Follow-up skills
  • Call Management
  • Appointment Scheduling
  • Team Development
  • Cash Handling
  • Computer Skills

Timeline

Front Desk Receptionist

Red Roof Plus Galveston, Tx
12.2021 - 08.2024

Logger & Teller Bank

Loomis Armored US
07.2021 - 09.2021

Front Desk Receptionist

A Loft Marriot
08.2019 - 01.2021

Driver

Uber&lyft
01.2016 - 10.2024

Bachelor of Science - Criminal Justice

Colorado Technical University

High School Diploma -

Gyan Bhumi Secondary School
Prashana Pathak