Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Training
Languages
Timeline
Generic
PRASHANT D. JADHAV

PRASHANT D. JADHAV

Baltimore,MD

Summary

Dynamic Store General Manager with a proven track record at Buffalo Wild Wings GO, excelling in operations oversight and guest relations management. Achieved significant cost savings through effective budgeting and personnel development. Expert in inventory management and committed to enhancing customer satisfaction through quality assurance and strategic event planning.

Overview

13
13
years of professional experience

Work History

Store General Manager

Buffalo Wild Wings GO/ Dunkin Donuts/ Jimmy Johns
Baltimore, Maryland
05.2023 - Current
  • Managed daily operations to ensure seamless service and customer satisfaction.
  • Trained staff to enhance performance and foster teamwork.
  • Oversaw inventory management to maintain optimal stock levels.
  • Enforced health and safety regulations ensuring compliance across all operations.
  • Reviewed daily activities, including cash flow management and expense tracking.
  • Reduced employee overtime, achieving significant monthly cost savings.
  • Conducted regular staff meetings to discuss products, services, and policy changes.
  • Analyzed sales figures and financial data to identify improvement areas and plan promotions.

Guest Service Representative/Valet Supervisor

Four Seasons Hotel Baltimore
Baltimore, Maryland
05.2021 - 05.2023
  • Welcomed guests upon arrival at luxury hotel, creating positive first impressions.
  • Managed guest check-ins and check-outs with accuracy and efficiency.
  • Assisted guests with reservations and room inquiries to enhance satisfaction.
  • Resolved guest complaints professionally, demonstrating empathy and understanding.
  • Provided comprehensive information about hotel amenities and local attractions.
  • Coordinated transportation arrangements for guests, ensuring timely service.
  • Maintained up-to-date knowledge of hotel services to effectively address needs.
  • Answered phone inquiries promptly and directed calls to appropriate staff.

Room Service Server

Four Seasons Hotel Baltimore
Baltimore, Maryland
04.2019 - 05.2021
  • Delivered food and beverage orders to guest rooms with efficiency and accuracy.
  • Ensured high presentation and quality standards for all served items.
  • Managed guest requests and inquiries professionally to enhance service experience.
  • Coordinated with front desk to address special requests promptly.
  • Followed up on order quality to ensure guest satisfaction.
  • Collaborated effectively with colleagues for timely delivery of orders.
  • Responded to guest inquiries regarding pricing, food, and beverage ingredients.
  • Resolved guest concerns swiftly to maintain satisfaction levels.

Restaurant Server/Supervisor

Ciao Bella
Baltimore, Maryland
11.2017 - 04.2019
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Assisted guests with menu selections and dietary restrictions for optimal dining experience.
  • Communicated effectively with kitchen staff regarding customer allergies and special requests.
  • Trained new servers to ensure adherence to service standards.
  • Organized and promoted special events, enhancing community engagement and restaurant visibility.
  • Developed cost control methods, reducing waste and maximizing profits.
  • Managed bar area, overseeing cocktail design, inventory management, and regulatory compliance.
  • Supervised team of employees, fostering positive atmosphere to improve employee satisfaction.

Banquet Server J1 Internship

Baltimore Marriott Waterfront
Baltimore, Maryland
04.2016 - 04.2017
  • Delivered food and beverages to guests, ensuring attention to detail throughout events.
  • Maintained cleanliness of dining areas, contributing to a pleasant atmosphere.
  • Collaborated with kitchen staff for timely meal delivery during events.
  • Managed guest requests promptly and courteously, enhancing service quality.
  • Adhered to safety and sanitation guidelines in food service operations.
  • Prepared buffet stations and replenished items as necessary during events.
  • Engaged with guests to elevate dining experiences and satisfaction levels.
  • Assisted in setup and breakdown of banquet tables, chairs, linens, and equipment.

Food and Beverage Service Banquet Executive

JW Marriott Pune
Pune, India
06.2014 - 04.2016
  • Ensured compliance with Standard Operating Procedures by enforcing adherence to company policies among hotel staff.
  • Maintained sanitation standards throughout the department to support overall health and safety.
  • Delivered personalized, efficient services to enhance guest satisfaction and encourage repeat business.
  • Coordinated and fostered positive interdepartmental relationships to streamline operations.
  • Achieved daily sales targets through effective planning and organization.
  • Implemented new systems and processes to enhance operational efficiency and output speed.
  • Managed routine departmental activities including manpower allocation, inventory checks, and document issuance.
  • Conducted self-inspections in collaboration with the hygiene department, generating compliance reports.

Food and Beverage Service Associate

JW Marriott Pune
Pune, India
11.2012 - 06.2014
  • Managed all banquet functions as event lead, overseeing both formal and informal events.
  • Set up banquet hall according to function specifications, ensuring optimal layout.
  • Collaborated with event coordinators and kitchen staff to facilitate smooth service delivery.
  • Assisted guests with special requests and dietary needs, providing prompt responses.
  • Maintained inventory of banquet supplies to ensure readiness for all events.
  • Ensured compliance with sanitation standards throughout department operations.
  • Attended daily briefings to remain informed about hotel events and updates.
  • Provided exceptional service to high volume of daily customers, enhancing overall experience.

Education

Hospitality and Tourism Management

IIAS of School Management And Catering Technology
Goa, India
01.2012

Higher Secondary Examination -

A.I.S.S.M.S. Day School & Junior College
Pune

Secondary School Examination -

N.M.V. High School
Pune

Skills

  • Guest relations management
  • Problem solving
  • Personnel development
  • Budgeting and cost control
  • Operations oversight
  • Hospitality expertise
  • Sanitation and nutrition
  • Inventory management
  • Customer care strategies
  • Event planning
  • Quality assurance
  • Hotel software proficiency
  • Microsoft Office suite
  • Material management
  • Opera software knowledge
  • Micros system familiarity

References

Available Upon Request

Hobbies and Interests

  • Book Reading
  • Playing Cricket
  • Football
  • Listening To Music
  • Traveling
  • To Know About Local Area

Training

Successfully completed seven Month training in two different properties, JW Marriott Pune India, Grand Hyatt Goa India.

Languages

  • English
  • Hindi
  • Marathi

Timeline

Store General Manager

Buffalo Wild Wings GO/ Dunkin Donuts/ Jimmy Johns
05.2023 - Current

Guest Service Representative/Valet Supervisor

Four Seasons Hotel Baltimore
05.2021 - 05.2023

Room Service Server

Four Seasons Hotel Baltimore
04.2019 - 05.2021

Restaurant Server/Supervisor

Ciao Bella
11.2017 - 04.2019

Banquet Server J1 Internship

Baltimore Marriott Waterfront
04.2016 - 04.2017

Food and Beverage Service Banquet Executive

JW Marriott Pune
06.2014 - 04.2016

Food and Beverage Service Associate

JW Marriott Pune
11.2012 - 06.2014

Hospitality and Tourism Management

IIAS of School Management And Catering Technology

Higher Secondary Examination -

A.I.S.S.M.S. Day School & Junior College

Secondary School Examination -

N.M.V. High School

Similar Profiles

CREATE PROFILE