Prashant Kumar Vedula
Limerick,Ireland
Summary
As an IT Manager with over 16 years of experience, I excel in leading technology teams, managing projects, and implementing IT strategies. My strong background in Azure and AWS cloud technologies has consistently delivered enhanced operational efficiency and user satisfaction. Passionate about leveraging emerging tech to drive innovation and foster collaborative environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Service Delivery Manager
Airo Digital Labs (
02.2024 - 08.2025
- Led and coordinated the successful delivery of complex cloud-based projects, such as cloud migrations, platform builds, or new service launches, often utilizing Agile methodologies.
- Managed cross-functional teams to deliver cloud solutions for various clients.
- Improved service delivery timelines by 30% through process enhancements.
- Developed strong relationships with stakeholders to facilitated project success.
- Ensured all cloud services and operations adhere to organizational risk management policies, IT security standards, and regulatory compliance requirements.
- Oversee the day-to-day operations, including build, deploy, and release processes, often collaborating with DevOps and Cloud Operations teams.
IT project Manager
Infosys LTD
06.2022 - 02.2024
- Directed a $12M global cloud transformation program to decommission three legacy data centers, migrating 200+ applications and VMs to a hybrid AWS/Azure environment 3 months ahead of schedule.
- Managed cross-functional teams of up to 15 developers, QA engineers, and analysts in Agile and hybrid environments.
- Implemented project governance frameworks, reducing scope creep and improving stakeholder satisfaction scores by 25%.
- Regularly reported project KPIs and timelines to executive leadership and external partners.
Cloud Consultant
Atos Global IT Solutions
03.2015 - 06.2022
- Designed and deployed scalable infrastructure using Terraform for multi-region Azure environments.
- Configured and monitored security using Azure Security Center and Defender for Cloud.
- Implemented backup and disaster recovery solutions using Azure Backup.
- Implemented governance policies and cost management strategies using Azure Policy and Cost Management.
- Monitored infrastructure performance using Azure Monitor and created alerts with Log Analytics.
ITSM consultant
Tata Communications
04.2012 - 03.2015
- Managed the delivery of IT services to internal and external customers, ensuring adherence to SLAs and KPIs.
- Oversaw incident management, problem management, and service request fulfillment processes.
- Led a team of IT professionals responsible for service desk operations and technical support.
- Implemented service monitoring and reporting mechanisms to track service performance and customer satisfaction.
- Collaborated with cross-functional teams to identify and address service delivery issues and opportunities for improvement.
- Developed and maintained ITSM policies, procedures, and documentation.
- Prepared and presented regular service delivery performance reports to senior management.
Customer service Associate
WNS Global Services
04.2011 - 03.2012
- Interacted with customers via phone, email and chat to address their queries.
- Demonstrated empathy and professionalism in handling customer concerns and complaints, ensuring timely resolution.
- Utilized CRM software to document customer interactions, track issues, and follow up on resolutions.
- Provided product information, pricing details, and service recommendations to customers.
Customer service Associate
Firstsource Solutions PVT LTD
09.2009 - 02.2011
- Mentored and trained new customer service representatives on company policies, procedures, and best practices.
- Assisted in the development and implementation of customer service training programs.
- Acted as a point of escalation for complex customer issues, demonstrating advanced problem-solving skills.
- Conducted quality assurance assessments to ensure service excellence and adherence to performance standards.
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Provided input to management on customer service strategies, initiatives, and goals.
Education
Masters - Business Administration
ITM University
IndiaBachelors - Business management
Andhra University
IndiaSkills
- Scrum Master
- AWS
- Azure Cloud computing
- Hybrid environments
- IT Service Management (ITSM)
- Power BI
- Project Management
- Python
- SQL
- Terraform
Certification
- Microsoft Azure Administrator
- Certified Scrum Master
- Azure Solutions Architect
- ITIL
Accomplishments
1)Cost Optimization Success-
Reduced service delivery costs by 15% through budget optimization and resource allocation.
2)Client Satisfaction Boost-
Increased client satisfaction scores by 20% by implementing effective service improvement initiatives.
3)Project Management Excellence-
Successfully managed a portfolio of 10+ IT projects, completing all on time and within budget.
4)SLA Compliance Achievement-
Achieved 95% SLA compliance rate, enhancing overall service performance and customer trust.
Timeline
IT Service Delivery Manager
Airo Digital Labs (
02.2024 - 08.2025
IT project Manager
Infosys LTD
06.2022 - 02.2024
Cloud Consultant
Atos Global IT Solutions
03.2015 - 06.2022
ITSM consultant
Tata Communications
04.2012 - 03.2015
Customer service Associate
WNS Global Services
04.2011 - 03.2012
Customer service Associate
Firstsource Solutions PVT LTD
09.2009 - 02.2011
Masters - Business Administration
ITM University
Bachelors - Business management
Andhra University