Prashant Pandya
Phoenix,AZ
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
23
23
years of professional experience
Work History
Store Manager
CVSHealth
10.2007 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Created employee schedules to align coverage with forecasted demands.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
Executive Assistant
Walgreens Boots Alliance
03.2001 - 06.2007
- Increased customer satisfaction by providing friendly and efficient service in a fast-paced retail environment.
- Mentored staff members in various aspects of retail operations, promoting professional development among team members.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Assisted in staff training, increasing overall team efficiency and productivity in the retail environment.
- Assisted in setting up new market in Southern California for 2 years and train staff in photo department and inventory management.
Education
BBA - Marketing
Pittsburg State University
Pittsburg, KSSkills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Inventory Control
- Store maintenance
- Coaching and Mentoring
- Merchandise Strategizing
- Store Opening and Closing
- Staff Management
- Employee Scheduling
- Decision-Making
- Operations Oversight
- Recruitment and hiring
- Store operations
- Loss Prevention
- Staff recruitment
- English, Hindi, Gujarati, part Spanish Fluency
Timeline
Store Manager
CVSHealth
10.2007 - 12.2023
Executive Assistant
Walgreens Boots Alliance
03.2001 - 06.2007
BBA - Marketing
Pittsburg State University
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