Prashant Poudel Upadhyay
Centreville,VA
Summary
Control Room Specialist with a strong background in monitoring and managing systems. Known for quick decision-making, reliable performance, and adaptability to changing scenarios. Expert in troubleshooting, system analysis, and ensuring operational safety. Collaborative team player focused on results, enhancing team dynamics, and meeting operational goals.
Overview
5
5
years of professional experience
Work History
Control Room Operator
First Coast Security
07.2024 - Current
- Proficient with LENEL Alarm Monitoring and able to navigate efficiently through a variety of features such as Reports, Traces, Cameras, Motion Detection, Badge Information, etc.
- Assist DSM/DSS with troubleshooting techniques, such as pinging devices to determine whether a device needs to be addressed locally or via SOC, as well as obtaining camera IP addresses via System Admin.
- Regularly use Microsoft Excel & Word to export/collect data between multiple buildings and create reports for higher management.
- 2+ years of experience working in a Data Center and other security fields, as well as configuring and modifying access control and intrusion detection systems such as Lenel, System Admin, Amazon Optics, and Argus.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment, maintain electric service, and safeguard station machinery.
- Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
CICO Officer
First Coast Security
07.2024 - Current
- Provide project support and other administrative support as required. Ability to adapt to shifting priorities and timelines while maintaining a critical eye for detail.
- Processing: Complete all processing and receiving activities in accordance with productivity standards timelines.
- Team Collaboration: Work collaboratively with other team members to achieve sales goals and maintain a positive work environment. Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Logistics Front End Associcate
Lowe's Home Improvement
03.2023 - 09.2024
- Executed rigorous quality assurance protocols to verify product integrity and compliance with strict manufacturing specifications
- Implemented systematic multi-point inspection processes to ensure accurate product counts, proper labeling, and correct batch code verification.
- Managed end-to-end packaging logistics, including strategic organization of finished goods and optimization of pallet configurations.
- Maintained meticulous documentation and traceability standards while coordinating seamless product flow to shipping operations.
- Demonstrated expertise in product differentiation and organizational systems to ensure accurate sorting and distribution of multiple SKUs.
Education
Bachelor of Science - Management Information Systems
George Mason University
Fairfax, VA12-2027
Skills
- System monitoring
- Radio communications
- Proactive approach
- Incident reporting
- Alarm management
- Equipment maintenance
- Control system navigation
- System calibration
- Forklift operation
- Time management
- Adaptability and flexibility
- Documentation skills
Licenses
- DCJS
Languages
English
Native or Bilingual
Nepali
Native or Bilingual
Hindi
Native or Bilingual
Certification
- CPR/AED Certification
- Microsoft Office Specialist (MOS) Certification
Timeline
Control Room Operator
First Coast Security
07.2024 - Current
CICO Officer
First Coast Security
07.2024 - Current
Logistics Front End Associcate
Lowe's Home Improvement
03.2023 - 09.2024
Bachelor of Science - Management Information Systems
George Mason University
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