Dynamic and results-driven Project Manager with extensive experience in QA & Testing Programs, seeking to leverage my expertise in leading QA Projects and QA Transition initiatives. Passionate about driving quality and efficiency, I am eager to join your team to contribute to innovative QA Modernization Projects. My commitment to excellence and collaborative spirit will ensure successful project outcomes and enhance team performance. Let's achieve remarkable results together!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager – QA & Testing Programs
Verizon Communications
Alpharetta, Georgia
03.2022 - Current
Analyzed system specifications and identified source-to-target data requirements for migration projects.
Created technical and business process documentation for bug fixes, maintenance, and stabilization.
Designed MySQL schemas and validated data integrity across multiple source and target systems.
Collaborated with business and development teams to gather requirements and define test plans and execution strategies.
Developed automated data-flow and test jobs using Java
Performed functional, integration, regression, and UI testing using Selenium
Built reusable automation libraries for API and UI testing.
Conducted end-to-end performance testing for web and middleware applications.
Implemented data-driven testing for positive and negative scenarios; supported automation with manual testing.
Automated REST and SOAP API testing using Postman and SoapUI.
Developed Java utilities to process JSON/XML data and populate relational schemas.
Worked with AWS (S3, EC2, EMR) to manage data flows, configure clusters, and schedule automated test runs.
Configured Concourse CI/CD pipelines to automate and schedule test executions.
Performed end-to-end testing and data validation for PEGA applications.
Configured and managed test data within Salesforce.
Used JIRA and Quality Center for defect tracking, sprint coordination, and test management.
Collaborated closely with data and source-integration teams to identify and resolve upstream data issues.
Led strategic QA initiatives that improved overall product quality by 30%+.
Implemented automated testing frameworks, reducing manual testing effort by 40% and accelerating release cycles.
Defined and executed comprehensive test strategies, achieving 100% functional and regression coverage.
Built, trained, and mentored high-performing QA teams, significantly elevating technical and process maturity.
Achieved a 98% defect detection rate prior to production releases through disciplined testing and governance.
Drove cross-functional collaboration to improve delivery speed and ensure seamless execution across teams.
Delivered projects on time and within budget, consistently exceeding client and stakeholder expectations.
Test Lead – QA Projects
Cigna Health Insurance
Bloomfield, Connecticut
10.2020 - 03.2022
Led system, functional, regression, performance testing, and UAT across SAP ECC/CRM, Mobile, Web, Java, and large-scale telecom backend and customer-facing applications, supporting 40+ production releases.
Owned QA strategy and release governance, including test scope, master test plans, performance test plans, Go/No-Go decisions, and test coverage exceeding 95%.
Designed and implemented automation frameworks and regression suites using QTP and API automation, covering end-to-end business scenarios and 20+ REST APIs.
Led performance testing and analysis, identified system bottlenecks, and partnered with engineering teams on performance tuning and scalability improvements.
Managed and mentored onshore and offshore QA teams (3+ offshore teams) across manual, automation, and performance testing, ensuring consistent quality standards and delivery.
Drove defect triage and cross-team coordination, validating backend systems (mainframe, provisioning databases) and ensuring timely issue resolution across QA and development.
Defined, tracked, and reported QA metrics and KPIs (execution rate, cycle time, defect trends) for executive reviews, automating regression reporting to save 8+ hours per sprint.
Managed QA budgets, vendor relationships, test labs, and tooling, embedding scalable QA practices into the enterprise release management lifecycle.
Managed end-to-end test planning and QA governance for .NET-to-React UI migration and backend modernization to microservices.
Partnered with product managers and technical leads to translate business requirements into detailed QA project plans, timelines, and execution strategies.
Defined QA scope, test entry/exit criteria, and release readiness for 6+ modernization releases.
Led cross-functional QA execution, aligning testing progress with client expectations and ensuring timely UAT support.
Facilitated change control and governance meetings, tracked scope deviations, and escalated risks through PMO-defined channels.
Monitored UAT readiness, including configuration stability and data integrity validation, during pre-deployment phases.
Coordinated testing activities across five major test environments, ensuring consistency and release stability.
Produced 8+ executive-level progress reports per release cycle, improving visibility and reducing escalation turnaround time by 15%.
Test Analyst – QA Modernization Projects
Tata Consultancy services
Chennai, India
08.2016 - 04.2019
Participated in large-scale modernization initiatives, migrating customer service platforms from legacy .NET and SOAP services to React UI and RESTful microservices.
Developed and executed 300+ functional, system, and integration test cases to validate end-to-end application behavior post-migration.
Performed hands-on device and simulator testing for customer service, billing, and network provisioning across 10+ telecom workflows.
Validated 10+ backend APIs and conducted SOAP service testing to ensure reliable service orchestration and data exchange.
Investigated, tracked, and closed 100+ defects, coordinating retesting and root cause analysis (RCA) with development teams using HP ALM.
Conducted backend validation and issue analysis using Kibana logs, partnering with engineering teams to resolve defects efficiently.
Actively participated in Agile ceremonies including daily stand-ups, sprint planning, and retrospectives across 20+ sprint cycles.
Collaborated closely with UK-based client and development teams, ensuring alignment on requirements, quality expectations, and delivery timelines.
Skills
Database Testing
API Testing
Performance Testing
Automation Testing
Manual Testing
Selenium
Cucumber
Tosca
LoadRunner
Neo load
JMeter
Postman
Soap UI
IBM mainframe
Cassandra
Dynatrace
Splunk
Kibana
Telecom
Salesforce
Healthcare
Payments
JIRA
QTest
HP ALM
Agile (Scrum)
Waterfall
STLC
SDLC
Project Management
Business Analyst
Onshore-Offshore Coordination
Sprint Planning
Certification
• ISTQB certified tester foundation level 4.0, ISTQB - UK&IRELAND Testing board, 02/03/24 • AWS Academy Graduate - Generative AI Foundations https://www.credly.com/badges/312929ed-4baa-44a3-9e1f-abeedd210280/public_url • AWS Academy Graduate - Machine learning Foundations https://www.credly.com/badges/a926e715-b23c-44e9-ad7a-6ba71e9a8d1f/public_url