Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Prashanth Mahankali

Overland Park,KS

Summary

15+ years of experience in the IT industry in Product Management, Quality Assurance using Web based and Client/Server applications. Expert in Amdocs testing, Product Management, manual and automation testing and tool sets. Passionate about engineering products with high quality and customer obsession. Professional Summary Expert in Web testing, Client/Server testing and Back-end testing. Strong knowledge of manual and automation testing of web-based architectures. Good knowledge in Amdocs MS360 framework. Experience in working with Postman, JIRA, Red hat OpenShift, Grafana, Kafka, Jenkins. Experience in working with cloud technologies like AWS, Couchbase, Kibana and Splunk. Extensive experience in preparing Test Plans, Test Scenarios, Test Cases, Test Scripts, Test Reports and Documentation for both Manual and Automated Tests. Involved in creating Project Software Process Handbook, Risk Plan, Task Tracking, Project Status reports (Daily, Weekly and Monthly), Training Plan, Resource Plan and Project Metrics. Good knowledge in automated test tools like Quick Test Pro (QTP), Selenium and SOAP UI. Strong business understanding and Knowledge of Telecom projects. Strong knowledge on Amdocs applications – Ensemble, CRM, Turbo Charging, MFS, PLANIT/Widgets and Billing. Involved in generating manual, automated Test Scripts using QTP for different transactions to execute Functional Testing, Regression Testing and Smoke Testing. Written Customized functions and Programs to support the functional testing efforts. Excellent interpersonal, verbal, and written communication skills. Servant leadership, team building, vendor and customer relations skills. Experienced in complete project life cycle development including Analysis, Design, Development, Unit Testing, Integration Testing, System Testing, and UAT & Maintenance. Highly proficient in using the defect-tracking tools like Quality Center. Experienced in implementing processes like Change management, Defect Tracking management and Version management. Easily adaptable to any new Technologies and Business environment. Motivated team oriented personal with strong communication and inter-personnel skills. Technologies Strong experience and expertise in using Automation tools like Selenium and QTP. Experienced in using Test Management tools like Mercury Quality Center, ALM and Test Director. Experienced in using Defect Tracking tools like Mercury Quality Center, Test Director, Rational Clear

Overview

18
18
years of professional experience

Work History

Solution Integration Manager

Amdocs Inc.
12.2021 - Current
  • Enhanced system efficiency by streamlining processes and integrating various platforms.
  • Developed customized solutions for seamless data migration, improving overall business operations.
  • Led cross-functional teams to successfully execute integration projects on time and within budget.
  • Collaborated with stakeholders to identify integration needs, developing tailored strategies for successful implementation.
  • Reduced downtime during integrations by implementing comprehensive contingency plans and backup procedures.
  • Increased customer satisfaction by addressing post-integration issues swiftly and effectively through proper troubleshooting techniques.
  • Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Product Owner / Domain Solution Expert

New T Mobile, Amdocs
01.2020 - 12.2021
  • Project: Unified Billing Project (UBP)
  • Project Description: UBP
  • Primary responsibility in this project is to Lead the solution design throughout the project lifecycle(Business development, Presale, Scoping, Design, Development, Ongoing operations) and be accountablefor solution integrity
  • Design cost effective solution that maximizes value to the customer and considers constraints such asbudget, timelines, local market, and meeting customer requirements
  • Share and communicate end-to-end solutions to executives, business sponsors, and technical resources
  • Guide various product owners with regards to the solution
  • Create and support proof of concept (POC)/demos and present solutions to client
  • Provide ongoing feedback to product management for delivery of best practices
  • Backlog grooming
  • Involved in the solution design for multiple projects like Streaming Conversion, Copy ban, XP (Crossprovisioning).

Functional Test Specialist

Sprint, Park
08.2012 - 01.2020
  • Sprint UBP (Unified Billing Platform)
  • Amdocs was responsible to convert the Sprint's P2K legacy billing platform into Ensemble billing andfrontend, through 12 releases
  • Billing platform was successfully implemented in Sprint
  • Amdocs BSSapplications Ensemble platform (AR, RM, CSM, MAF-MPS, sView, SAS and Billing), and Enablerplatform (CM, RPL, A&F) were implemented in Sprint production
  • CSM and sView are Care applications
  • MAF-MPS and A&F are rating engines
  • RM was used to load the iDEN resources
  • FDT and SNAPapplications were used by the dealers
  • WM is used for corporate users
  • ECare was used by the end users
  • Amdocs AAM is responsible for the provisioning of customer data to Sprint's network elements like
  • CHLR, SPS, OMA DM, NVS and RIM
  • Sprint iCareiCare program enabled Sprint to streamline Customer Care flows and enhance the usability of the current
  • Customer Management systems
  • The current user interface for Customer Care (sView) will be replaced bythe latest activity-oriented paradigm and system-supported process flows, leading to tangible benefits in
  • AHT (Average Handling Time) and FCR (First Call Resolution)
  • Each business process that is mapped intothe new CRM framework will include targeted business benefits
  • Overall Call Handling time will bereduced; CSRs will require less training to achieve competence in the new guided workflows
  • CSR jobsatisfaction will increase due to better ability to service customers and easier visibility of key data that isrelevant to each activity
  • The new solution based upon i-Care version 8
  • Capabilities of the existing sViewsystem will also be incorporated into the design, although not necessarily in the same form as sView, so asto take advantage of new capabilities and UI style in the new release
  • Sprint Tapas
  • Tapas program enabled Sprint to setup digital architecture and paved way to migrate the monolithapplications to Cloud
  • CatalogOne enabled multiple pricing catalogs to be combined into one
  • Microservices based pricing platform
  • Representing Amdocs as the UAT lead, for the Amdocs projects in the releases, therebyparticipating on the Sprint's Scrum meetings with all the project stakeholders
  • Reviewing the testcases, timelines, code drops, providing feedback etc
  • Work closely with Sprint's TDM and ENV Management teams and helping/leading the test dataand Environment management tasks
  • TDM tasks involved Copy ban requests/updates into the
  • Sprint's RTB/UAT Environments
  • Planning and working on UAT (User Acceptance Testing) Environment upgrades, refreshes eachrelease
  • Working with the customer during the release refresh windows to analyze the configuration andconnectivity requirements or changes, and work with multiple teams on implementation of allsuch (Network/configuration files/Database/Tools) changes
  • Provide inputs to the Amdocs sales team for TDM and Testing initiatives and participate inmeetings with Sprint and Amdocs representatives
  • Creating Shell scripts to monitor and fix the inconsistent data issues in UAT Environments
  • Lead the UAT ENV shakeout each release and report the status to the customer periodically
  • Participating in weekly RCA calls with the customer and providing detailed analysis of the non-code defects
  • Assigning the Copy ban/build push tasks to the team members and prioritizing the tasks
  • Plan the Amdocs data dumps for customer and provide them on schedule, with Sprint's NDWteam
  • Working with the customer's Data management and Environment Ops team closely and help assistthem with quick solutions to their Agile Test data needs, including participative sessions tounderstand the needs, developing data scripts to manipulate test data quickly or identify copy bansolution etc
  • Overview the weekly build sanity status calls and prioritizing the issues and addressing them toresolution
  • Managing the overall build process for UAT environments
  • Frozen tables, SQDs on top, ENVparameters etc
  • Working with Infra/Monitoring team for setting up alerts for critical jobs/daemons in UAT E2E
  • ENVs
  • Working on weekly build refreshes
  • Managing the Firewall changes for UAT ENVs
  • Meetings with customer and working with
  • Amdocs Information Security and Network teams on firewall changes
  • Working on the analysis and improvement of non-code defects per release
  • Identifying automation or scripting areas to reduce the repeated manual effort
  • Providing inputs tothe automation team and testing the scripts
  • Manage customer facing team leading to defect resolution
  • Consult with customer in all aspects related to the Ensemble Billing Platform in terms of UAT
  • Environment architecture
  • Working on the improving the non-code defects reduction and overall quality of the release
  • Manage the internal CRs for technical upgrades
  • Meetings with Sprint project teams, coordinatingwith Amdocs Infra for the technical upgrades and assist Sprint in test planning etc
  • Participating/leading the conversion/migration calls for Amdocs applications
  • Also assisting inconversion testing
  • Planning for Amdocs IST in UAT ENVs – working with Amdocs ST team and Sprint teams orvendors and setup a plan for the CRs/projects which require third party integration and helpcoordinate the IST phase
  • Tasks assignment, prioritization and follow up
  • Hotfix review and approval
  • Environment: JIRA, OpenShift, Jenkins, Kafka, Couchbase, ALM, UFT, HP-Unix, Linux and Windows
  • NT 4.0, PowerBuilder, Oracle, Sun Solaris

Sr. Testing Engineer

Sprint
11.2010 - 08.2012
  • UBP (Unified Billing Platform)
  • Amdocs was responsible to convert the Sprint's P2K legacy billing platform into Ensemble billing andfrontend, through 12 releases
  • Billing platform was successfully implemented in Sprint
  • Amdocs BSSapplications Ensemble platform (AR, RM, CSM, MAF-MPS, sView, SAS and Billing), and Enablerplatform (CM, RPL, A&F) were implemented in Sprint production
  • CSM and sView are Care applications
  • MAF-MPS and A&F are rating engines
  • RM was used to load the iDEN resources
  • FDT and SNAPapplications were used by the dealers
  • WM is used for corporate users
  • ECare was used by the end users
  • Amdocs AAM is responsible for the provisioning of customer data to Sprint's network elements like
  • CHLR, SPS, OMA DM, NVS, and RIM
  • Participating on the release upgrade calls with the customer and working towards newconnectivity requirements and configuration updates of the UAT environments
  • Planning and working on the UAT Build and RT refreshes
  • Working on Infra and RT defects and participating on the RCA calls with the customer
  • Triaging high priority defects – working with Amdocs BAs, Infra/DBAs and Sprinttesting/business teams towards resolution of the UAT defects/issues
  • Working on Copy ban requests (data extracts/loads), and update to the TDM tool
  • TDMrequirements for enhancement/fixes in the copy ban solution
  • Assess and report the ENV outages
  • Working on non-code defects RCA and improvements
  • Hotfix deployments
  • NMS Simulator updates or maintenance for UAT Standalone ENVs
  • Participation on build certification calls with multiple internal teams
  • Citrix Ops – Setting new icons on Citrix servers as needed for Sprint/Amdocs teams
  • FWchanges/Condign changes etc
  • Review and execute day1 scripts of the release in UAT ENVs
  • Working on the data dump requests from the customer
  • Working on creating test plans for internal CRs and executing the test cases
  • Leading the ENV shakeout activities and report the status to the customer
  • Environment: HP-Unix, Linux and Windows NT 4.0, Oracle, PowerBuilder, Sun Solaris.

Sr. Testing Engineer

Claro PRT and CPC, Amdocs, Claro PRT and CPC
11.2009 - 11.2010
  • Amdocs Ensemble Suite was implemented in Claro PRT and CPC
  • Responsibilities:
  • Understand the test environments, components involved
  • Create test strategy, detailed workingplan, resource plan and identify risks/dependencies for the project
  • Reviewing the scope of CRM HLDs and assigning the tasks to the team
  • Participate in the internal reviews and development reviews of the Calendars designed by me andthe team
  • Coordinating the status between cross site and resolving issues in the team
  • Lead and manage testing activities
  • Leading the team in both design and as well as execution tasks
  • Assigning Design tasks to theteam and conducting internal reviews for the CRs designed by them
  • Assigning execution tasks to the team and monitoring the daily target
  • Resolving conflicts in the design and execution issues
  • Writing test cases for CRs
  • Developing calendars and creating the test design
  • Participating in allthe reviews of the design (application and business analysts)
  • Executing the test cases, opening defects in Quality Center and defect tracking
  • Defect retesting and regression testing
  • Worked on the documentation of know areas and sharing the documents with the team
  • Participating in the defects meeting with development, release management and other relevantteams daily to resolve the conflicting defects
  • Environment: HP-Unix and Windows NT 4.0, Oracle, PowerBuilder, Sun Solaris.

Defects and Triage Manager

Sprint UBP account, Amdocs India
12.2007 - 11.2009
  • Project Description: CUP program uplifts the existing Amdocs legacy products to Cloud technologiesthereby breaking the monolith into micro services
  • Amdocs MS360 framework is used for the uplift, and
  • DigitalONE, CatalogONE and iPaaS products are implemented on Amazon AWS cloud
  • Role: As a triage manager, primary responsibility is to manage the triage team and ensure that the SLAsand KPIs for the defects and issues in the non-production environments are met, and help resolve thedefects in most efficient manner, by working in close coordination with the developers and DevOps teams
  • Leading the team in triaging the defects opened in non-production environments testing
  • Requireshandling of defects in JIRA, knowledge in Amdocs MS360 framework and cloud technologies
  • Participate in daily status calls and war room bridges
  • Team building, documentation and provide ongoing feedback to product management for delivery of bestpractices
  • Create dashboards in JIRA for executives., Amdocs was responsible to convert the Sprint's P2K legacy billing platform into Ensemblebilling and frontend, through 12 releases
  • Billing platform was successfully implemented in Sprint
  • Amdocs BSS applications Ensemble platform (AR, RM, CSM, MAF-MPS, sView, SAS and Billing), and
  • Enabler platform (CM, RPL, A&F) were implemented in Sprint production
  • CSM and sView are Careapplications
  • MAF-MPS and A&F are rating engines
  • RM was used to load the iDEN resources
  • FDT and
  • SNAP applications were used by the dealers
  • WM is used for corporate users
  • ECare was used by the endusers
  • Amdocs AAM is responsible for the provisioning of customer data to Sprint's network elements like
  • CHLR, SPS, OMA DM, NVS, RIM
  • Responsibilities:
  • Involved in gathering and analyzing business and technical requirements
  • Writing test cases for CRs
  • Developing calendars and creating the test design
  • Participating in allthe reviews of the design (application and business analysts)
  • Executing the test cases, opening defects in Quality Center and defect tracking
  • Defect retesting and regression testing
  • Deploying the Hotfixes, using AMC tool
  • Generating the HF reports during the new build sanityand sending the reports to site
  • Handled build delivery calls with UAT, which includes conducting the new build sanity andraising defects, getting Hotfixes for the critical issues and then explaining the sanity status to sitemanagement, also sending the build delivery mails, HF reports and build content report
  • Opening the tickets for build refreshes and co-coordinating with Infra with the build issues andmaking sure that environments are released timely for the testers
  • Performing the automated build sanity and regression using QTP scripts
  • Worked on the documentation of know areas and sharing the documents with the team
  • Participating in the defects meeting with development, release management and other relevantteams daily to resolve the conflicting defects
  • Environment: Manual Testing, Quality Center, MS-Excel, Rational Clear Quest, UNIX, Windows
  • Hyperion, Weblogic, Linux, Java, JUnit.

Project Engineer

Wipro Technologies
10.2006 - 11.2007
  • Terminal Management System for LBC, USA and Europe
  • LBC Tank Terminals is one of the world's largest operators of tank storage facilities for Liquid Bulk
  • Chemical Products
  • Have 12 terminals spread across Europe and USA
  • LBC's terminals are computerizedboth for handling and administrative tasks thereby providing almost real time services to LBC customers
  • LBC has been using home grown applications, based on varied technologies, to handle their backendoperations
  • Each terminal has different application catering to same functionality but with variedcomplexity
  • LBC decided to replace these systems with an integrated ERP solution and chose Adonix-X3package for the same
  • Professional Services Activity (PSA) along with Stock and Invoice managementmodules were Implemented for LBC
  • More than 50 reports were developed using Seagate Crystal reportsand integrated with Adonix
  • Responsibilities:
  • Investigate production issues
  • Perform work requests
  • Perform code reviews on fixes
  • Solve production issues reported by the customer
  • Develop, review and deploy interfaces as per the client requirement, within the specified duration
  • Develop new reports using Crystal reports
  • Resolving the code issues and developing new requirements using Adonix X3, as per customerrequirement
  • Writing test cases and testing the requirements developed, before delivering the patches toproduction
  • Environment: ERP Adonix, SQL, PLSQL, MS-Excel, UNIX, Windows and crystal reports.

Project Engineer

Wipro Technologies
09.2005 - 10.2006
  • Vehicle Incentive Management System for GM, USA
  • Vehicle Incentive Management System (VIMS) is the first Web-based application developed by Wipro
  • Technologies for General Motors
  • This application contains three Modules, namely Admin, Enter
  • Program, Retrieve and Review
  • Retrieve and Review is the module which will be used by the dealersthrough intranet and internet to check the availability of the Incentive programs with the cash value fordifferent vehicles manufactured by GM
  • Incentive programs will be created by GM internal users byusing Enter Program module and Admin module provides the necessary authorization
  • The dealers canview the different Incentive available for different vehicles by using the Search Incentive Programs pageof this module, which are posted and effective as of that day
  • Dealer has so much of flexibility ofviewing the Incentives using this page (Expired, from past 7 days/14 days) The VIN Incentive Look-Upis the one which will be used to see the Entire Information regarding the Incentive Program by givingthe VIN (vehicle information) number, Inventory status, delivery type, state and county
  • There are few
  • Reports with brand specific, Segment specific, Region Specific, Additional specific, Major specific and
  • Corporate specific
  • The Reports basically list all the Incentive programs with the given criteria
  • Oracleconfigurator is the heart of the Project, which fires the rules according to the selection during programcreation and shows the same in VIN Lookups
  • Responsibilities:
  • Performing as a Test Engineer, coordinating the offshore activities
  • Involved in GUI testing using the tools Pixie and J-Ruler
  • Involved in execution of manual test cases and review of test defects logged by team members
  • Preparation of test cases and execution
  • Experienced in automated testing tools using QTP 8.2
  • Experienced in test script preparation
  • Involved in test script execution
  • Executing SQL queries and checking table updates
  • Provided support to development team to ensure testing issues are resolved
  • Defect reporting and tracking using RADAR
  • Environment: J2EE, SQL, PLSQL, UNIX, Web logic, HP-UNIX, Windows NT, Oracle.

Education

B.Sc. -

Nizam College

Skills

  • Quest and Bugzilla
  • Familiar with
  • Shell scripting, RESTs
  • Good exposure to programming languages - C, C, Java and Visual Basic
  • Good exposure and experience with the Databases - SQL Server, Oracle and MS-Access
  • Technical Skills
  • Operating Systems :
  • Windows 95/98/2000/XP and UNIX/Linux
  • Automation Tools : Quick Test Professional, Load Runner and Selenium
  • Test Management Tools : Mercury Quality Center, Test Director, Rational Clear Quest
  • Configuration Tools : Compuware Code Coverage
  • Databases : Oracle, Couchbase, MS SQL Server, DB2 and MS Access
  • DB Tools : Toad, SQL Developer
  • Data Migration Tools : True Compare
  • Protocols & Integration : TCP/IP, FTP, HTTP, TIBCO
  • Programming Languages : PL/SQL, SQL, C, C, HTML, VB Script, Shell script and TSL
  • Development Tools : Visual Basic 60, Developer 2000
  • Version Control Tools : CVS, MS Visual Source Safe and MS Share point
  • Testing Methods : Unit, Integration, System, Regression and UAT
  • System Integration
  • Decision Making
  • Business Analysis
  • Requirements Gathering
  • Stakeholder Management
  • Technical Documentation
  • Enterprise Architecture
  • Quality Assurance
  • Problem Solving
  • Software Development Lifecycle
  • Conflict Resolution

Accomplishments

  • Supervised team of 10 staff members.

Timeline

Solution Integration Manager

Amdocs Inc.
12.2021 - Current

Product Owner / Domain Solution Expert

New T Mobile, Amdocs
01.2020 - 12.2021

Functional Test Specialist

Sprint, Park
08.2012 - 01.2020

Sr. Testing Engineer

Sprint
11.2010 - 08.2012

Sr. Testing Engineer

Claro PRT and CPC, Amdocs, Claro PRT and CPC
11.2009 - 11.2010

Defects and Triage Manager

Sprint UBP account, Amdocs India
12.2007 - 11.2009

Project Engineer

Wipro Technologies
10.2006 - 11.2007

Project Engineer

Wipro Technologies
09.2005 - 10.2006

B.Sc. -

Nizam College

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